Summit Sanctuary - Gatlinburg Cabin
- Property type: Cabin
- Sleeps: 10
- Bedrooms: 3
- Bathrooms: 3
- Smoking: Non-smoking
- Beds: King: 2, Sofa Bed: 1, Bunk: 1
- Check In Time: 3:00 PM
- Check Out Time: 10:00 AM
- No Pets
- Cable Satellite
- Washer Dryer
- Mountain View
- Theater Room
- Hot Tub
- Resort Pool
- Near Dollywood
If you cancel your reservation 15 or more days prior to your arrival date a voucher for a future stay will be issued by host in the amount of the deposit less the reservation fee for use for a future stay within 365 days of the date of cancellation. If you cancel your reservation 14 days or less prior to arrival you will be responsible for the full reservation amount (you will forfeit the full deposit amount and the non-refundable reservation fee, and shall be responsible for the remaining rent amount and all other applicable charges associated with the reservation). Only the Guest named on the Agreement may cancel a reservation and cancellations must be made by phone call to Hosts Office.
Plans can be changed before 14 days prior to the scheduled check in with no penalty. No changes are permitted within 14 days of check in.
The cabin looked just like the pictures. The cabin was very spacious, clean, and had a great smell. The cabin pretty much was outstanding! We are in talks of returning for another stay. I have three suggestions. The Cabin starts off with a starter cleaning package. Being that the cabin holds10 people the bag should be more sturdy. The bags were super very thin. Also check out time as 10 am. Thinking a later check out time should be offered even if a few needs to be added. The basement room is very cold, would suggest a much warmer bedding options..Also staff was great rcvd calls with them checking on us s s also not to mention our weekend neighbors were great as well! We were bombed we werenâ€™t able to use our fire place.Would recommend to others? Yes
Thank you for your wonderful review, Jennifer. We are happy to hear you enjoyed your stay. Thank you for your suggestions, we appreciate your feedback. Our check out time is set at 10:00 am to ensure we can get all cabins ready for new arrivals prior to our target time of 3:00 pm. Our housekeepers are assigned multiple cabins and this allows the time needed to prepare each cabin properly. We are sorry to hear the basement level was cold. Please do not hesitate to contact us should you experience this issue in the future. We provide 24/7 guest assistance to ensure that any need that arises can be handled quickly. Please don't suffer, call us. We love assisting our guests! We sincerely apologize for any inconvenience experienced and hope you will consider staying with us again in the future.
My family and I had a great time. Elk Springs resort is very nice and in a great location near town but not too close and the surrounding cabins are nice as well, overall, a nice little community of rentals. We are definitely planning to stay again. This time we may go bigger and not leave the cabin at all! Elk Springs were great about keeping us informed about weather conditions and the cabin was very clean when we arrived. Thank you for a pleasant stay!Would recommend to others? Yes
Thank you for allowing us to be a part of your successful family retreat, Jenny. We are so pleased that you enjoyed your stay at Summit Sanctuary. You certainly chose a great cabin with a great location and top-notch amenities for the entire family to enjoy. We will be happy to assist you with your plans for a future visit. One of our experienced Sales Representatives will be happy to help you find a cabin that will not only meet, but exceed your expectations. Don't forget to mention that you are repeat customers and you will enjoy 10% off your next booking. Hurry back, new adventure awaits!
Everything was wonderful. Summit Sanctuary is a beautiful, well cared for cabin. My family and I will return.Would recommend to others? Yes
Thank you for your wonderful review, Crystal! We are delighted to hear your stay was exceptional. We enjoyed having you as our guest and hope you will consider staying with us again during your next visit to Gatlinburg. Please keep in mind, as a returning guest you will enjoy 10% off all future stays. Hurry back, your next adventure awaits!
Christmas At the Summit Sanctuary
This place was everything we expected and more. It was spotless clean upon arrival. I brought dishes from home that I didn't need, they had everything needed to prepare, cook, and bake. I was worried about the checkin process but it was not a problem, we got the code a hour before arriving. It was an awesome experience and me and my family will definitely be back to create more great memories!Would recommend to others? Yes
Thank you for your fantastic review, Rico. We are pleased that you enjoyed your recent visit at Summit Sanctuary. You certainly chose a great cabin to relax and enjoy some time away. It was our pleasure to provide you with luxury accommodations and we hope that you and our family will make plans to visit us again very soon. Please keep in mind, as repeat customers you will enjoy 10% off all future bookings. Hurry back, new adventure awaits!
Extra towels, pillow, blankets are recommended. Early check-in was promised at first, then they were not able to check in at 3. Misguided information over the phone.Would recommend to others? No
Thank you for taking the time to share your experience with us, Ruchir. We are sorry you felt you were given misguided information, however, we can assure you this was not the case. We can also assure you that an early check in on a holiday weekend would never be promised by any of our representatives, as was explained during multiple phone calls. In an effort to ensure our guests are properly prepared, we send text messages and emails prior to the arrival day recommending that you plan on arriving no earlier than 3:00 pm. We do see that your cabin was ready and the code was sent at 2:47 pm on the day of your arrival, so we are unsure as to why you were not able to check in by 3:00. We sincerely apologize for any inconvenience you experienced and hope you were able to enjoy your time spent in our area.
Awesome in the Hills
More than enough room and great amenities. The kids absolutely love the movie theater and is a good way to end a busy day in Gatlinburg and pigeon Forge. foreign up in amounts to get away from it all but close enough to Gatlinburg to be down there in 10 minutes.Would recommend to others? Yes
We are pleased to hear that you enjoyed your stay in Summit Sanctuary. As always, we love hearing about wonderful family experiences. It is our pleasure to provide you with a wonderful cabin getaway experience and we hope you are already considering a future stay!
Great get-a-way with family
Wonderful cabin!!Would recommend to others? Yes
Thank you for allowing us to be a part of your family vacation, Jennifer! We are delighted that you enjoyed your stay in Summit Sanctuary. This cabin is definitely a wonderful place to create lasting memories together. We hope you will join us again during your next visit to The Great Smoky Mountains!
Great Place to Stay
Our family loved staying at Summit Sanctuary! Perfectly nestled in the mountains of Gatlinburg and a 20 minute drive from the town center. When everyone arrived they were delighted with the host of features including the hot tub, sauna and movie room. The response time for any issue no matter how minor or serious is amazing. Everyone is so nice and accommodating. Clean, pristine and well stocked is how I would describe this cabin. One note of advice, make sure to bring extra toilet paper, paper towels, dish and laundry detergent, trash bags and towels. They provide you with a few but it is your responsibility to bring what you need for your stay. If there was one serious criticism it would be that the sofa "bed" was VERY uncomfortable. My husband and I felt so bad for any of the teens or older family members to sleep on it so we took it. We ended up sleeping on the closed sofa because it was so hard and the mattress is very thin. The two queen sized bunk beds and the two private rooms with king beds are sufficient to sleep 8. My aunt and her two teen daughters ended up sharing one of those beds and they had plenty of room. To say this comfortably "sleeps" 10 people is a stretch, unless they sleep on the floor or a sofa, it sleeps more like 8 people. Overall a great place for a great time.Would recommend to others? Yes
Thank you for choosing Elk Springs Resort for your family vacation, Brandee! We are happy to hear you enjoyed so many of the wonderful amenities at Summit Sanctuary. We appreciate your feedback regarding the sleeper sofa. We will send one of our technicians out to check the sleeper sofa mattress. We care about the quality of your stay and want to ensure that each stay is exceptional! We sincerely apologize for any inconvenience experienced during your visit. We enjoyed having you as our guest and hope you will stay with us again during your next visit to Gatlinburg. Please keep in mind, as a returning guest you will enjoy 10% off all future stays. Hurry back, new memories are waiting to be made!
We fell in love with Summit Sanctuary
My family and I have stayed in other cabins in Gatlinburg, however we really loved this cabin. Whenever we come back we will always go with Elk Springs Resorts. Thank you for the experience.Would recommend to others? Yes
Thank you for allowing us to be part of your family vacation, Carolyn! We appreciate your feedback and will strive to ensure that each visit is exceptional. Please take advantage of your 10% repeat guest discount at the time of your next booking. Hurry back, more memories are waiting to be made!
Jordan Family Getaway
Overall it has great. The only issue we had was on Friday and Saturday when we had to call the property management office several times for the loud and intoxicated residents that were travelling together and rented two cabins. We would NOT stay over the weekend again. The description given on the website was very accurate and looked just like the photos provided.Would recommend to others? Yes
We are extremely sorry for the disturbance caused by the neighboring guests. This type of behavior simply is not tolerated on our properties. We immediately sent a staff member to the cabin and advised them to quiet down or they would be asked to leave. For future reference, we also want you to be aware that it is ok to call the local sheriff's office after hours to handle loud guests like this. Again, our sincere apologies that you weren't afforded the peace and quiet you were entitled to while being our guests. We hope you will consider a future stay with us and perhaps allow us to find you a cabin a bit more secluded to avoid having something like this reoccur.