Secret Garden - Gatlinburg Cabin
- Property type: Cabin
- Sleeps: 6
- Bedrooms: 2
- Bathrooms: 2
- Smoking: Non-smoking
- Beds: King: 2, Sofa Bed: 1
- Check In Time: 3:00 PM
- Check Out Time: 10:00 AM
- No Pets
- Cable Satellite
- Washer Dryer
- Hot Tub
- Resort Pool
- Near Dollywood
If you cancel your reservation 15 or more days prior to your arrival date a voucher for a future stay will be issued by host in the amount of the deposit less the reservation fee for use for a future stay within 365 days of the date of cancellation. If you cancel your reservation 14 days or less prior to arrival you will be responsible for the full reservation amount (you will forfeit the full deposit amount and the non-refundable reservation fee, and shall be responsible for the remaining rent amount and all other applicable charges associated with the reservation). Only the Guest named on the Agreement may cancel a reservation and cancellations must be made by phone call to Hosts Office.
Plans can be changed before 14 days prior to the scheduled check in with no penalty. No changes are permitted within 14 days of check in.
Cozy cabin, great play area
We enjoyed our stay very much. They cabin is located in a resort area, a bit far from the main entrance but manageable. It is keep in good conditions and we only had a couple of hiccups. Because the temperature was so cold the day we arrived, maintenance had to come to thaw the water line, this was done quickly and effectively. The only other thing is that hot water ran out a bit quickly if multiple people were taking a shower, so we had to organize bathroom time. Also the AC is hotter in the top level than in the bottom/bedroom area, something they had written down in the cabin and was manageable.Would recommend to others? Yes
Thank you for taking the time to share your experience with us, Ernesto! We are happy you and your family enjoyed your stay. We are sorry you experienced these issues, however, happy to see they were resolved quickly. We provide 24/7 guest assistance to ensure that any need that arises can be handled quickly. We sincerely apologize for any inconvenience you experienced and hope you will consider staying with us again during your next visit to Gatlinburg.
I had a lot of fun. The cabin was wonderful although we incountered a mouse. Besides that it was excellent. Will definitely be going back!! It is at least 5-10 mins away from anything but I didn't mind that at all. Very peaceful away from my hectic life.Would recommend to others? Yes
Thank you for your wonderful review, Alisha. We are delighted that you enjoyed your stay at Secret Garden. It sounds like you chose the perfect cabin to relax and create lasting memories together. We appreciate you making us aware of the mouse and I can assure you we will have this addressed. We look forward to your next visit and don't forget to mention you are a repeat customer. You will receive 10% off your next booking!
Cabin was nice and clean and had all the necessities. Few things the floor was dusty and the shower heads needed some cleaning and the blankets and floor rugs looked a little worn out. Otherwise everything else was very clean. Our cellphone networks did not work in the area and the phone in the house was not working working, but the WiFi was good. When driving at night just have to be careful when going into the driveway, the cabin itself is further into the woods unlike the other cabins in the resort . It was in a good location near main downtown and easy to go to other attractions.Would recommend to others? Yes
Thank you for taking the time to share your experience with us, Yasham. We are happy you enjoyed your stay, however, disheartened to hear you experienced these issues. Your feedback has been shared with the appropriate departments and will be addressed. Please do not hesitate to contact us during your stay should you discover any issues that need our attention. We provide 24/7 guest assistance to ensure that any need that arises can be handled quickly. Please don't suffer, call us. We love assisting our guests! We sincerely apologize for any inconvenience experienced and hope you will consider staying with us again during your next visit to Gatlinburg.
Would have been perfect if the shower worked
The cabin was absolutely beautiful. The reason we got this one itâ€™s because of the 18 foot shower. I went in the shower it was absolutely magical until the floor started coming apart under my feet. The flooring started breaking off as the water hit it and then The flooring Itself started to Clog up the drain and my magical shower turned into me standing in raw sewage. The management team offered to move us to a different cabin however we declined as we had already unpacked had all of our things situated in that particular cabin. The experience was beautiful other than this one particular situation. If the shower was fixed we. Might consider going backWould recommend to others? Yes
Thank you for taking the time to share your experience with us, Diana. We appreciate your feedback, as it helps us to improve the quality of each stay. The shower repair has been completed at Secret Garden and is fully functional. We sincerely apologize for your disappointment in this aspect of your stay. While we did offer to upgrade you, we can understand that some of our guests prefer not to change cabins once they have everything unpacked. We hope you will consider staying with us again in the future. Please keep in mind, as a returning guest you will enjoy 10% off all future stays.
Large 2 bedroom cabin private location
If you want privacy them this is the cabin for you. The rental process was awesome with check in and check out being extremely easy. The cabin was available almost two hours early. When walking in the cabin was georgeous and everything that we needed was supplied. On our second day the management team called to check on us and even offered additional dates at a reduced rate. We will definitely be using this location again. It is extremely close to downtown Gatlinburg and local grocery stores and Wal-Mart.Would recommend to others? Yes
Thank you for your kind review, Ikecia. We are pleased that you enjoyed your cabin stay! We certainly agree, Secret Garden is a great cabin to enjoy some seclusion from the hustle and bustle of everyday life. We are looking forward to your next visit! Keep in mind, as returning guests you will enjoy 10% off all future bookings.
Great Hideaway and Home Base
We recently stayed at the Secret Garden property for a short vacation. All we wanted was a cozy cabin where we could get away from the hustle and bustle of busy life - and we got it! The property was clean and well maintained. The view is of the woods, which is good for bird watching and drinking coffee on the porch. The only issues are (i) the size of the main room was a little small to play pool or foosball without moving furniture, and (ii) the huge shower pools water right by the entrance, which needs to be taken care of. We had two people and found the size perfect for us. If we had four people, we may have needed a bigger cabin because there was no place for four people to relax in the same room together. Overall it was a great stay and a perfect place to relax and use as a home base for exploring Gatlinburg.Would recommend to others? Yes
Thank you for your kind review, Eugene. We are happy to hear that you enjoyed your getaway! Thank you for bringing your concerns to our attention. Although we are unable to do much about the size of the cabin, we may be able to arrange furniture differently to allow more room for our guests to move around more freely. We truly appreciate you bringing the issue with the shower to our attention. I have reported this to our maintenance team to be addressed right away. It is great to hear that you were able to relax in spite of these small issues and we truly hope you will join us again in the near future!
Up in the Smokey Mountains.
The cabin is very nice, but it stays too hot inside, specially between noon and 4:00 p.m. The A.C. should work better.Would recommend to others? No
We appreciate your honest review, Silvia. We truly value your feedback and thank you for sharing the information regarding the heating and air unit. This item has been forwarded to our maintenance department. Thank you for sharing your thoughts.
Best Family Getaway
A very good place to get a way with the family, best part of of this location that it is secluded. Speedtest for the internet was 20 own 15 up.Would recommend to others? Yes
Thank you for your kind review, Louay! We are excited to hear your stay was exceptional. We enjoyed having you as our guest and hope you will consider staying with us again during your next visit to Gatlinburg.
Stunning cabin nestled in the woods
We were incredibly happy with our stay at the Secret Garden. It was more beautiful in person then in the photos, rustic with high end finishes. We really enjoyed the hot tub and the pool tabe. One small issue, the master bathroom shower was spectacular but didn't have proper drainage. Water sat stagnant in the corner and began to smell a little by the third day. Very minor. We're already planning our next stay.Would recommend to others? Yes
Thank you for sharing your wonderful experience with us, Michael. We are happy to hear your stay was exceptional. With so many luxurious touches, Secret Garden is sure to become a favorite destination while visiting The Great Smoky Mountains. Thank you for bringing the issue with the standing water to our attention. We will forward your feedback to our maintenance department. Please do not hesitate to contact us should you find that you need our assistance during your stay. We provide 24/7 guest assistance to ensure that any need that arises can be handled quickly. Please don't suffer, call us. We love assisting our guests! We sincerely apologize for any inconvenience experienced and hope you will consider staying with us again during your next visit to Gatlinburg.
Those few good days :)
Our stay at the resort was absolutely wonderful. It had the perfect location to Gatlinburg downtown and other areas near by. We thoroughly enjoyed our stay and we will definitely come back.Would recommend to others? Yes
Thank you for your kind review, Manoj! We are happy to hear you enjoyed your stay at Secret Garden. This truly is an extraordinary cabin that is sure to make your visit memorable. We hope you will visit us again soon!