Firefly Lodge - Gatlinburg Cabin

As expected, when we arrived at the cabins again this year, they were in excellent condition and were very clean. They are a great place to come and relax. This year, however, we decided to go for the Home Theater cabin. We were excited to spend the week with our Playstation 3 (that we brought) watching Blu Ray DVDs and playing games. We also brought all of our Wii games to use on the rented Wii system the resort offers. However, Once we arrived, there were signs in the home theater room that prohibit the use of gaming systems in the home theater. Also, the receiver would not accept any video inputs (nor would we have been allowed to connect to them if it did, per the sign on the wall), so watching ANY of the BluRay movies that we brought was out of the question. If this would have been specified before our arrival, then it would have been one thing. However, broadcasting that there is a home theater room and that gaming consoles are rentable upon request, to me, implies that the theater room will be usable for this. I think it is unreasonable to expect that guests assume that they will play their games on a small LCD screen when they have rented a cabin with a 9' theater screen. You could not even watch TV in the theater room. It was strictly for DVD viewing. If it weren't for this, I would give the experience 5 stars across the board. However, since I feel that the cabin is misrepresented, I have to knock it down a few levels.

A fantastic vacation getaway spot. Cabin in great condition, furniture, appliances all top of line. Clean, quiet. Movie theater is great. Small things to consider for improvement: in amenities, maybe adding shower caps, small bottles of shampoos/conditioners. Also check out time seems too early to be at 10AM. The location is not particularly easy to find, particularly driving in the evenings. Suggest to make signs more visible. Otherwise, an enthusiastic "10" for the property!!!

Very nice clean luxery cabin I will always cabin eith elk springs

It's wonderful in the summer as well.

We had a great time. A few little annoying problems in the beginning but management corrected them and after that we had a blast

very nice cabin, the kids loved it

I booked here for the week of Christmas and I must say the most memorable thing about our stay was the scenery created by mother nature! It snowed and was BEAUTIFUL, however there were somethings I felt like should have been taken care of due to how much money people are charged to book a stay during the holidays. Firstly when we got their we discovered that a pool stick was broken in half but had been put together to look as though it was fine. Secondly when we got ready to play The Michael Jackson Experience on Wii and when we pulled back the rug let's just say it gave a whole new meaning to swept under the rug. Dirt was everywhere! The cookware that they provided stuck and my mother had a hard time using the pots and pans. The jacuzzi tub in my spouse's and I room had a broken faucet! It worked but had to be adjusted! There was also a plank in my sisters room that was coming a part in the ceiling. For the money we paid I feel that the cabin should have been PERFECT! Call me crazy, but I expect to get what I pay for. Theater room was AMAZING and the view and scenery were also AMAZING and I loved the fireplace and other kitchen equipment!!! My biggest problem was the rudeness of a lady that returned phone calls. We got stuck several times on the ice and it took us about three hours to get out. We had to be pulled by a truck. She would answer the phone with complete disconnect. She was very rushing to get off the phone. I want to be made to feel like my stay there is just as important as anyone else's!!! In spite of the issues encountered we will be booking again in hopes these issues are corrected.

First visit to Gatlinburg and I LOVED my stay. Beautiful cabin located in the artsy community. About 10 minutes from downtown. Cabin was just as presented in website images. Furniture was current and in great condition. The home theatre was fantastic for kids but there were lots of tears in the chairs. Overall a wonderful experience and plan to visit again next year. Only complaint was the HVAC was really out of balance. The downstairs was cold and the bedrooms upset were very hot (folks sleeping upstairs were up all night sweating). We opened windows the second night and solved that issue.Thanks for a great vacation home!