I have been coming to vacation in the Gatlinburg/ Pigeon Forge area on a regular basis for the past ten years, and I have to say that this experience has been, by far, the worst. The driveway to our cabin was gravel that had not been packed down, which no one bothered to mention. This made getting to our cabin extremely difficult. The next morning came with a leak from the upstairs bathroom into the main level bathroom, which almost caused my 87 year old grandfather to slip and fall. That night came with me discovering stains on our king sized comforter (which looked suspiciously like blood), and maintenance bringing us a 2nd comforter, which was a queen and also dirty, and a 3rd comforter, which was still a queen. All of this occurred around 10:30 at night, when I would have much rather been sleeping. The towels were dingy looking, and like sandpaper, the rain showers over the jacuzzi tubs were completely ridiculous and not practical at all, the dresser in the upstairs master is in horrible shape (I was scared to touch it for fear of it falling apart), and the WiFi was a cruel joke. When I spoke with a woman at the management company our second night, in reference to our comforter issue, I was very clear with her about all of the inconveniences we had experienced. I never received any sort of communication from management asking about our experience. The whole situation left the impression of complete indifference. There will never be a circumstance where I will use this management company again, and I would certainly never recommend them to anyone.
Would recommend to others? No
Host Response (June 28, 2018):
Thank you for taking the time to share your experience with us, Rebecca. We are sorry you experienced these issues during your stay. Thank you for bringing them to our attention. Although they have been addressed, we will forward your feedback to our housekeeping and maintenance supervisors and can assure you each of these items will be looked into. The issue with the gravel has been resolved. We were not aware that the gravel had not been packed down, as this was brought in by an outside vendor. Once this was brought to our attention, we sent our maintenance staff out to pack it down. We are sorry to hear your grandfather slipped and fell. We hope he did not get injured and is okay. Our guests' safety is our main priority. We sincerely apologize for the issues you experienced and hope you will consider staying with us again in the future.