Hilltop Hideaway - Gatlinburg Cabin
- Property type: Cabin
- Sleeps: 10
- Bedrooms: 3
- Bathrooms: 3
- Smoking: Non-smoking
- Beds: King: 2, Sofa Bed: 1, Bunk: 1
- Check In Time: 3:00 PM
- Check Out Time: 10:00 AM
- No Pets
- Cable Satellite
- Washer Dryer
- Mountain View
- Theater Room
- Hot Tub
- Resort Pool
- Near Dollywood
If you cancel your reservation 15 or more days prior to your arrival date a voucher for a future stay will be issued by host in the amount of the deposit less the reservation fee for use for a future stay within 365 days of the date of cancellation. If you cancel your reservation 14 days or less prior to arrival you will be responsible for the full reservation amount (you will forfeit the full deposit amount and the non-refundable reservation fee, and shall be responsible for the remaining rent amount and all other applicable charges associated with the reservation). Only the Guest named on the Agreement may cancel a reservation and cancellations must be made by phone call to Hosts Office.
Plans can be changed before 14 days prior to the scheduled check in with no penalty. No changes are permitted within 14 days of check in.
Family VacayWould recommend to others? Yes
Thank you for your wonderful 5 Star review, Deanna. We are happy you enjoyed your stay and hope you will consider staying with us again in the future.
Hilltop Hideaway - bring the kitchen etc items you want to have
Important note: there are no hairdryers supplied. We found using Google Maps and GPS points 35-45-33N 83-27-12W was the only accurate way to get to house (Waze did not get to correct house). We have rented houses from Maine to Caribbean and everywhere in between. The pictures were relatively accurate; however, they missed the signs throughout the house reminding you if you broke or damaged an item, the price you will be charged is marked with the signs. I have never felt so uncomfortable in a house.Furniture was ok - our comforter had some stains & wear. Check out the excessive caulk job at the tubs.We visited the house with our 2 adult children and their husbands. Cooking was difficult at best due to the poor quality and quantity of the cookware, silverware, utensils. The appliances, while stainless finish, were all entry level builder grade. Basically, for about $500 they could have proper kitchen and other amenities that you would expect to be included at this price point. If you are driving - bring your own supplies. We did not use the hot tub, sauna, or the media room as there were so many posted prices of what damaging different things would cost if we did use it and something broke (a $30 DVD cost $250 to replace - really?) The seats costs $950 (think basic movie theater seats). Towels were another treat - think high school gym class or maybe Motel 6 – but cheaper.Getting to the property was interesting, the house sits on a hill, and the driveway is loose gravel with ruts. The next door neighbors Chevy SUV could not get up drive. We ended up leaving one car at bottom of drive too. Bottom line : If you don’t mind the constant reminder of signs, and plan on eating out, this is a decent house / cabin that will work for up to 6 people (one bunk bed set is in lower level); this house is fully functional, decent location to hiking / town / other attractions. Note: we have no idea who installed the signs - the reWould recommend to others? Yes
We appreciate your honest review, Jordan. It is regrettable that you did not enjoy your recent cabin stay. However, we do appreciate your honest feedback, as it help to ensure that each stay is exceptional. Although we understand your concerns regarding the signage, we have found that it is necessary as some of our guests will cause intentional damage and it is left up to the owners to replace broken or damaged items. I have reported your concerns regarding the linens and cookware to our head of housekeeping for review. We certainly apologize if these items were not up to our typical standards but please don't hesitate to contact us during your stay. Often times we have items in our inventory and are happy to replace them for you in a timely fashion. Please know that it was not our intention to disappoint you, and we hope that you will give us another opportunity to show you a true 5-star visit. We thank you once again for your sharing your thoughts with us.
We were able to enjoy our stay in this beautiful cabin. It was very clean and had everything we need for our stay could not of asked for a better mountain experienceWould recommend to others? Yes
Thank you for your kind review! We are elated to hear you enjoyed your stay and hope you will consider staying with us again during your next visit to Gatlinburg.
We loved our stay at elk springs. It was absolutely peaceful and relaxing. Our kids had so much fun.Would recommend to others? Yes
Thank you very much for the review! We are always pleased to hear from another satisfied guest. It is our pleasure to provide you with a wonderful cabin getaway experience and we hope you are already considering a future stay!
I have been coming to vacation in the Gatlinburg/ Pigeon Forge area on a regular basis for the past ten years, and I have to say that this experience has been, by far, the worst. The driveway to our cabin was gravel that had not been packed down, which no one bothered to mention. This made getting to our cabin extremely difficult. The next morning came with a leak from the upstairs bathroom into the main level bathroom, which almost caused my 87 year old grandfather to slip and fall. That night came with me discovering stains on our king sized comforter (which looked suspiciously like blood), and maintenance bringing us a 2nd comforter, which was a queen and also dirty, and a 3rd comforter, which was still a queen. All of this occurred around 10:30 at night, when I would have much rather been sleeping. The towels were dingy looking, and like sandpaper, the rain showers over the jacuzzi tubs were completely ridiculous and not practical at all, the dresser in the upstairs master is in horrible shape (I was scared to touch it for fear of it falling apart), and the WiFi was a cruel joke. When I spoke with a woman at the management company our second night, in reference to our comforter issue, I was very clear with her about all of the inconveniences we had experienced. I never received any sort of communication from management asking about our experience. The whole situation left the impression of complete indifference. There will never be a circumstance where I will use this management company again, and I would certainly never recommend them to anyone.Would recommend to others? No
Thank you for taking the time to share your experience with us, Rebecca. We are sorry you experienced these issues during your stay. Thank you for bringing them to our attention. Although they have been addressed, we will forward your feedback to our housekeeping and maintenance supervisors and can assure you each of these items will be looked into. The issue with the gravel has been resolved. We were not aware that the gravel had not been packed down, as this was brought in by an outside vendor. Once this was brought to our attention, we sent our maintenance staff out to pack it down. We are sorry to hear your grandfather slipped and fell. We hope he did not get injured and is okay. Our guests' safety is our main priority. We sincerely apologize for the issues you experienced and hope you will consider staying with us again in the future.
House was clean and beautiful. Our Overall experience was really nice. There is not a lot of insulation and can hear almost everything from 2nd to 3rd story. The upstairs bedroom king bed is squeaky and so is the floor. The upstairs tub was leaking down into the 2nd floor bathroom but they came and re-caulked it.Would recommend to others? Yes
Thank you for your honest review, Melissa. We certainly appreciate your feedback as it helps to ensure we are constantly improving. We apologize for the lack of a sound barrier inside the cabin. Most cabins in this area are built this way. Please bear in mind, these were meant to be vacation homes and not to be lived in, so this is why they were designed this way. We certainly hope you will join us again during your next trip to The Great Smoky Mountains.
I have to be honest the pictures on the web site and the actually resort omg it is ten times better in reality, super clean and just beautiful. only complaint i have was that the road was not paved but the place itself beautiful view of the mountains. it gave my grown children time to relax hike and reconnect.the resort staff stay in contact with you for all your needs and return your phone call immediately. loved it.Would recommend to others? Yes
We are happy to hear you and your family enjoyed your recent visit in Hilltop Hideaway. You certainly chose a great cabin to relax and take in the beautiful Smoky Mountains! We apologize about the road condition, but we are delighted that this did not hinder your stay. Customer Service is very important to us and we strive to be the best in the business. We hope you and your family will make plans to visit again very soon! Please keep in mind, as repeat visitors you will enjoy 10% off all future bookings!
We enjoyed our stay at Hilltop Hideaway despite a few issues. The cabin was clean and nicely decorated, but we did have to call for light bulbs upon arrival, and then the shower on the third floor leaked water into the second floor bathroom which meant that we couldn't use the shower in that bathroom during our stay. Kind of a bummer. Otherwise the cabin is very nice and has a lovely view of the mountains.Would recommend to others? No
Hello Kathryn: We are very sorry you had a couple of issues with your stay. We wish you would have informed us of the shower leak when you were here. Often times, this is a result of someone not putting the shower liner inside the shower during use resulting in the water running across the floor and down to the level below. Upon you reporting this at checkout, we immediately sent maintenance to look into this and they ran both of the upper level showers for several minutes and it never leaked. Unfortunately, this just looks like a case of a human error. We did get the light bulbs out to you right away. Sorry for the oversight of them not being replaced prior to your arrival. It was noted by housekeeping, but maintenance hadn't had a chance to get there yet. We sincerely appreciate your feedback and we hope you will return for a future stay with us.
Hermoso, espectacular un fin de semana de sueÃ±o...
Espectacular, un excelente fin de semana... Recomendado a propios y ajenos...Would recommend to others? Yes
Thank you for your wonderful review, JosÃ©! We are delighted you enjoyed your stay. We hope you will stay with us again soon!
From checking in to checking out, we loved our stay. The cabin was everything you see in the pictures. So quiet and peaceful. Our kids cried when we had to leave. Will definitely stay here again!Would recommend to others? Yes
Thank you for sharing your wonderful experience with us, Tracy! We love to receive feedback such as this. We enjoyed having you as our guest and hope you will visit again soon. Please keep in mind, as a returning guest you will enjoy 10% off all future stays.