Urban Cowboy - Gatlinburg Cabin

Thank you for such a wonderful review, Lauren! We are excited to hear you had an exceptional stay. We certainly agree, the amenities at Urban Cowboy are top-notch. We are sorry to hear the waterfall was not working during your stay. We are happy to report the issue has been isolated and corrected, it is now fully functional. We hope you will consider returning to stay with us at Urban Cowboy in the future. Please keep in mind, as a returning guest you will enjoy 10% off all future stays. There are wonderful memories just waiting to be made!

Thank you for sharing your experience with us, George. We appreciate your feedback, as it helps us to improve the quality of each stay. We are sorry to hear you experienced these issues. Each of our properties are checked prior to each arrival to ensure that all of the amenities are functioning as they are supposed to. Even with diligent preventative maintenance, issues can arise. We provide 24/7 guest assistance to ensure that any issues that arise can be handled quickly. We certainly understand that you come to Gatlinburg to enjoy the area and all it has to offer. We are happy to schedule maintenance at your convenience or while you are away from the cabin enjoying the area. We never require you to stick around and wait for our technicians to arrive. We want you to enjoy your vacation! We sincerely apologize for any inconvenience experienced and hope you will consider staying with us again during your next visit to Gatlinburg.

Thank you for choosing to stay at Elk Springs Resort. We enjoyed having you as our guest. We are delighted to hear you had an amazing stay! You certainly chose the perfect cabin for your first cabin experience. Urban Cowboy will spoil you with a variety of top-notch amenities that put it in a class of it's own. We are sorry to hear you experienced these issues during your stay. We are currently working with an outside vendor to correct the issues with the outdoor fireplace and the video game. We have notified our housekeeping supervisor of the condition and quantity of pots and pans, thank you for bringing this to our attention. The kitchen will be restocked and any worn items will be removed and replaced. Please let us know during your stay should you find any items that are worn or need to be replaced. We welcome the opportunity to ensure that you have high quality cookware to use throughout your stay. You should never have to bring pots and pans on vacation while you are our guest. We sincerely apologize for any inconvenience experienced during your stay due to these issues and hope you will continue to stay with us when you visit Gatlinburg. Please keep in mind, as a returning guest you will enjoy 10% off all future stays. We hope to see you soon!

Dustin, we are very sorry for the nuisance hornets that decided to spend your vacation with you. Please don't ever hesitate to contact Customer Service so they can dispatch maintenance to assist you with any issues you are having. We welcome the opportunity to correct any issues to make your cabin getaway experience as stress free as possible. We hope you will consider a future stay with us here at Elk Springs Resort!

Thank you for the 5 star review Jordan and congratulations on your wedding! The Urban Cowboy cabin has been a very popular choice for many honeymooners and we are pleased that you enjoyed your stay. When you are ready to book your return visit, just mention that you have stayed with Elk Springs Resort before and you will receive a 10% discount. Perhaps you could make it an annual tradition to celebrate your wedding anniversaries with us.

Pam, thank you so much for staying with us and we really do appreciate the feedback. We are really thinking through the blinds issue because we don't want to diminish anyone's ability to enjoy the outdoors. We have added blinds to limit the neighbors view inside, but the view side is where we are weighing everyone's feedback. So far a couple have commented on the blinds but most have not had an issue with it. We're not saying you are wrong for sure, we're just trying to make the best decision for everyone. Thanks for noting the items you mentioned and sorry there were a few minor issues during your stay. We have made some adjustments to the garage door to make it easy to open and the waterfall is awaiting a brand new $600 fancy electric valve to turn it on and off for your enjoyment. We also have figured out the venting problem with the sinks and we have resolved that as well. It's great to hear guest feedback as we thought we had the sinks fixed previously. Its not something we would have found without someone staying in the cabin as it's intermittent. Again thank you so much for staying with us and thanks again for the feedback.

Thank you for your business and for your review of this property. We are sorry for the issues you reported. We did have maintenance go to the cabin upon your checkout and they said the fire pit was working. Guests just need to be careful about leaving the rocks on the cage to keep the wind and rain from causing the firepit to malfunction. The cabin has a small salt water pool, which is different from a hot tub, but still the same concept. It is cleaned between each guest and we do apologize if you felt it was not cleaned properly. The bed is a king size bed and we use king size sheets on it. The sheets don't get any larger than this, so I'm not sure why they aren't fitting the bed properly, but I will be sure to bring it to the attention of our housekeeping staff. For future reference, we welcome the opportunity to correct any issues during your stay, so please don't hesitate to contact us if you are having any problems. We want your stay to be as comfortable and stress free as possible. We hope you will consider a future stay with us, perhaps in a different cabin that exceeds all of your expectations!

Hi Bill, thank you for your comments about the cabin. The roof leak was repaired by a licensed roofer prior to your stay and yes, it was indeed leaking and we were aware of it but did have it serviced and fixed prior to your check in. The leak was isolated and small and the pool table was not damaged. We would not rent a cabin where we knew there was still a leaking roof problem. We are sorry that it started to leak again during your stay and because it was difficult to get them out there the day it rained for an hour on your trip we did provide a container to place under the leak on the pool table. We realize you were frustrated and certainly don't expect you to bring your own bucket. Finally, for future reference we have had the roofer to the property again to redo the entire roofing area where there was the leak and solve the problem. We thought we had it solved before your check in and again apologize. The outdoor fireplace is working and for our guests convenience we moved the fireplace switch off the fireplace and into the pool room to avoid any confusion as to how to turn it on. The sauna does work and is 100% operational. It appears you were using the time delay start feature on the sauna so that it would start after a specified amount of time. We have added some additional instructions to make the 2 dial operation of the sauna even more clear and we were happy that you called so we could dispatch our maintenance team to show you how to work the unit. Sorry for the water leak and issues you had operating these amenities. We're glad we were able to respond so quickly and help you solve the sauna and firepit issues and again we're sorry for the roof leak during your stay. We are happy to report that all are working.

Thank you for your kind words, Bruno! We do hope you will stay with us again during your next trip to Gatlinburg. Please take advantage of your 10% repeat guest discount at the time of your next booking.