Splish Splash - Gatlinburg Cabin
- Property type: Cabin
- Sleeps: 4
- Bedrooms: 1
- Bathrooms: 1
- Smoking: Non-smoking
- Beds: King: 1, Sofa Bed: 1
- Check In Time: 3:00 PM
- Check Out Time: 10:00 AM
- No Pets
- Cable Satellite
- Washer Dryer
- Hot Tub
- Resort Pool
- Private Pool
- Near Dollywood
If you cancel your reservation 15 or more days prior to your arrival date a voucher for a future stay will be issued by host in the amount of the deposit less the reservation fee for use for a future stay within 365 days of the date of cancellation. If you cancel your reservation 14 days or less prior to arrival you will be responsible for the full reservation amount (you will forfeit the full deposit amount and the non-refundable reservation fee, and shall be responsible for the remaining rent amount and all other applicable charges associated with the reservation). Only the Guest named on the Agreement may cancel a reservation and cancellations must be made by phone call to Hosts Office.
Plans can be changed before 14 days prior to the scheduled check in with no penalty. No changes are permitted within 14 days of check in.
Okay, will not be back
Our experience in Splish Splash was less than desirable. Itâ€™s a cute cabin. There is no view off the back decks. The carpet in the bedroom is old and worn. The bed was the most uncomfortable bed Iâ€™ve laid on. There is mold in the bathroom off the bedroom behind the door. There was mold on the inside of the hot tub cover which could really be harmful to someone if there is bacteria in that type of environment.. The hot tub spills out onto the deck below so the lower deck was completely green and wet and unusable. Many of the lightbulbs didnâ€™t work in the cabin. There were five tv remotes and not one controlled the tv volume. Considering this was our first vacation in years I was pretty bummed that I spent so much on this cabin and I couldâ€™ve gotten more for less elsewhere. When I called about the mold in the hot tub the customer service was quick to have someone come out and look at the hot tub so there seems to be decent customer service. Overall my family will not be staying with elk springs again.Would recommend to others? No
Thank you for sharing your experience with us, Julie. We are sorry to hear you were disappointed with these aspects of your stay. Thank you for bringing these items to our attention. Your feedback has been shared with the appropriate department and we can assure you each of these items will be addressed. As you saw first hand, we do care about the quality of your stay. Please do not hesitate to contact us during your stay should you find items such as this in the future. We provide 24/7 guest assistance to ensure any need that arises can be handled quickly. Please don't suffer, call us. We love assisting our guests! We sincerely apologize for any inconvenience experienced and hope you will consider staying with us again in the future.
A great place to stay, very conveniently located near Pigeon Forge. Would definitely rent again. Quiet cabin just outside of town away from the crowd.Would recommend to others? Yes
Thank you for allowing us to be a part of such a memorable occasion, John! We are happy to hear you enjoyed your stay and hope you will consider making Elk Springs Resort part of your anniversary plans for many years to come.
We have been renting for some time now and this cabin is the best my kids love it and the pool was very nice..definitely going back again.Would recommend to others? Yes
Thank you for your fantastic 5-star review, Basil! As always, we love hearing about great family experiences. We certainly agree, Splish Splash is a great cabin to relax and enjoy the top-notch amenities. It would be our pleasure to serve you again very soon!
Had a great time
First time ever to have a pool in the basement, makes me want one. Had a good time there are a lot of things to see. There's only a couple things that I think would make the experience better and that's a way to make the hot tub more private. You could put shades up and maybe heat pool to 86 . I was happy that we did it THANK YOUWould recommend to others? Yes
Thank you for your kind review, Judith! We are delighted you enjoyed your stay. Thank you for your wonderful suggestions! We will forward these to the appropriate department. We hope you will return again soon!
When we arrived the door code wasn't working, therefore we 1 1/2 hrs before we were able to get in. The staff was very professional though and did the best they could giving the circumstances of a busy weekend. The master bed was very uncomfortable and 2 of the towels had dirt spots on them and had to be wash d . Out side of those things our overall stay was great. I would recommend for the company to have a back up way to enter cabin if the door codes malfunction again, Besides waiting on Maint to arrive. The hot tub was over filled and as soon as we entered it it began to overflow on to the deck below. Outside of those things we enjoyed our stay and was very pleased how the staff reacted to our issues. The location was perfect and we will use Elk springs resort again but probably won't stay at that particular cabin.Would recommend to others? Yes
Travis: We sincerely apologize for the circumstances you dealt with during your cabin stay. We have never experienced such a problem with a cabin door lock before and did our best to get help to you as quickly as possible. Unfortunately, the Rod Run that was in town caused an hour delay in our maintenance staff being able to get to you as quickly as they would have liked. The mattress on the bed is not that old and we have not had past complaints on it. We will be sure to check for any signs of sagging or wear and will replace it if necessary. Often times, it is just a matter of guest preference. Some prefer a soft mattress and others prefer a more firm one. If it is the opposite of what you are used to sleeping on at home, I'm sure you found the change to be uncomfortable for you. Our hot tubs have to be filled above the jets in order to work properly and it is not uncommon for some water to flow over the sides when a couple of people get into it. We would love to have you back for a future stay and would be happy to assist you in finding another cabin to suit your needs! Our return guests receive a 10% discount on all future stays.
We spent the weekend with our two kiddos and we had a great time!!! Our girls wanted to spend the entire trip in the amazing pool and super relaxing hot tub!! Very comfortable and cozy cabin. We would absolutely stay again!Would recommend to others? Yes
As always, we love hearing about great family experiences. Splish Splash is definitely a perfect cabin for the entire family! We look forward to serving you again in the near future. Please keep in mind, as repeat visitors you will enjoy 10% off all future bookings. Hurry back, new memories are waiting to be made!
Overall everything was great. The only problem. Was the Jacuzzi tub jets wouldn't come on. The location was great and not far from restaurants or attraction and the cabin was beautiful. Would definitely stay here again.Would recommend to others? Yes
Thank you for sharing your experience with us, George. We are happy you enjoyed your stay, however, disheartened to hear you experienced this issue. Please do not hesitate to contact us should you find that any of the amenities are not functioning fully. We provide 24/7 guest assistance to ensure any need that arises can be resolved quickly. We sincerely apologize for any inconvenience experienced and hope you will consider staying with us again during your next visit to The Great Smoky Mountains.
Loved it. Stayed from FL for our Honeymoon. Had a few issues and maintenance was there within an hour, and both were fixed the same day.Only issue was the bed was a bit uncomfortable, but with all we did all week, sleeping was not an issue.Will be back!!!Would recommend to others? Yes
Thank you for allowing us to be a part of such a memorable celebration, Nicholas! Congratulations! We are sorry to hear the bed was not comfortable. Our cabins are individually furnished and offer a variety of firmness levels with the mattresses. We sincerely apologize for any inconvenience this may have caused. We enjoyed having you as our guest and hope you will consider making Elk Springs Resort part of your anniversary plans for many years to come.
A much needed get away
My husband and I just needed to get away and this vacation rental was perfect. It was close to everything in town if we needed anything but was perfect for staying in and totally relaxing. We swam, got in the sauna, relaxed in the hot tub and played a few games of pool as well as enjoyed the big sceeen tv. We left totally refreshed. So very needed.Would recommend to others? Yes
Thank you for your wonderful review, Jill. We are delighted that you and your husband were able to revitalize during your stay. Splish Splash is definitely the perfect cabin to relax, create lasting memories and enjoy top-notch amenities. We hope you will make time to visit again very soon. Please keep in mind, as repeat customers you will enjoy 10% off all future bookings. Hurry back, new memories are waiting to be made!
The only improvement I would make is a new hot tub cover, it was water logged and heavy to use.Would recommend to others? Yes
Thank you for your honest review, Diana. We appreciate your feedback in regards to the hot tub cover and we will forward this suggestion along to our maintenance team. We do hope that in spite of the hot tub cover you enjoyed your visit. We hope you will make plans to visit us again very soon!