Overall OK, but room for improvement. We will consider this cabin and Elk River Resorts again as we enjoyed the area. We have provided comments in an outline format walking through the reservation process, first impressions of the cabin and overall satisfaction.Initial online & phone reservation process - very goodPayments were withdrawn against our CC as presented - OKWe did not receive any information email etc. confirming our reservation or providing details until several follow ups and then in pieces, Rental Agreement etc., address finally provided the evening of the 19th, less than 24 hours from check-in. - communications needs to improve.Check-in / -out process - very goodUpon arrival one of the smoke detectors was going off, needed a battery and maintenance came by and fixed within an hour, very good. We could not find any trash bags but the maintenance technician had some in his truck he shared.Generally very clean, cleaning crew missed some popcorn under the coffee table in the living room. They do need to perform maintenance on the gas grill; had a grease fire which we managed without incident, the grill even though was on the middle floor was infested with grease ants, found ant bait under the kitchen sink which resolved the issue at least for our stay. We found some dishes in the cupboards were wet, suspect they just came out of the dishwasher. The microwave door handle was broken, only attached at the top, someone had tried to repair with what appeared to be electrical tape but it did not hold. We also noted that one of the counter height chairs in the dinning area was missing 3 of the 8 support rungs, we did not use this chair.Wish they could include a floor plan in the description, we have some mobility limitations (use a cane), not a major issue but knowing could influence our decision on future cabin selection.We stayed in the downstairs bedroom, near the hot tube, the first evening. Decided to move to t
Would recommend to others? Yes
Host Response (October 13, 2020):
We appreciate you taking the time to review your recent cabin stay, Angela! It is delightful to hear that you and your family had a great stay at It's All Good. I believe the original confirmation includes directions; however, we are glad that you received the address the evening prior. Your feedback helps to ensure we are always improving. I have reported your concerns to the proper departments to be reviewed, and I can assure you these will be taken care of. It would be a pleasure to serve you again in the future. Remember as returning visitors you will enjoy 10% off your next visit. Hurry back, new memories are waiting to be made!