You and your special someone have found the perfect getaway cabin! (wait..this cabin is cozy enough for a honeymoon, but also has a queen bedroom for the kids.) Play in your private heated indoor pool while watching a move or relax in front of the fire in your great room. Shoot a game of pool in the game room and enjoy free WIFI and cable TV.
Bedroom and Sleeping Arrangements:
Main Level - Bedroom 1: Queen Bed - Sleeps 2
Loft: King Bed - Sleeps 2
If you cancel your reservation 15 or more days prior to your arrival date a voucher for a future stay will be issued by host in the amount of the deposit less the reservation fee for use for a future stay within 365 days of the date of cancellation. If you cancel your reservation 14 days or less prior to arrival you will be responsible for the full reservation amount (you will forfeit the full deposit amount and the non-refundable reservation fee, and shall be responsible for the remaining rent amount and all other applicable charges associated with the reservation). Only the Guest named on the Agreement may cancel a reservation and cancellations must be made by phone call to Hosts Office.
Plans can be changed before 14 days prior to the scheduled check in with no penalty. No changes are permitted within 14 days of check in.
If you choose to cancel or not use your reservation, the SmokyMountains.com Service Fee is always non-refundable.
Verified Guest
My windows were not clean. We went to make dinner on the grill one night and had to spend an hour cleaning it before we could make dinner. There was dust everywhere, on top the stair walls, and refrigerator. The water pressure sucked so much we could not use the upstairs shower. When we had maintance come out and look at it there was nothing he could really do but he also said our water heater was turned way down so turned that up so we had hot water. We were supposed to have forks, spoons, and knives provided for 4 people, we had 1 of each.
Would recommend to others? NoThank you for sharing your experience with us, Derek. We are sorry to hear you were disappointed in these aspects of your stay. Your feedback has been shared with our team members, as most of these items we were not aware of. We can assure you each item will be addressed. We do not want you to feel like you have to clean the grill prior to using. Please contact us, as we are always happy to send someone out to assist you, We are staffed and ready to assist to ensure each vacation is the relaxing get-away you dreamed of. Please don't suffer, call us. We love assisting our guests! We enjoyed having you as our guest and hope you enjoyed your time spent in our area.
Verified Guest
The only thing that took a while was the hot tub. Seemed like it took a whole night just to heat up, and then it kept losing its heat once you were in it for more than 20 minutes.
Would recommend to others? YesThank you for the feedback, Rebecca. It is regrettable that you had issues during your stay. We keep maintenance on hand until midnight every night for assistance and would have been glad to send someone out. We have this noted and will have one of our maintenance technicians check it out.
Verified Guest
Property is a nice cabin in great location. Has good amenties with pool, hot tub, and pool table. However the couch was sinking in and the patio couch near the pool was dirty.
Would recommend to others? YesThank you for sharing your experience with us, Krystle. We appreciate you bringing these items to our attention. We will forward this to our team for evaluation. We enjoyed having you as our guest and hope you will visit again soon.
Verified Guest
We were pleasantly surprised by the condition of this cabin! The decor was gorgeous and everything was maintained well. The view of the mountains was lovely. We enjoyed the theatre pool nearly every day! They are very convenient to shopping, restaurants, and activities!
Would recommend to others? YesWe are delighted to hear that your recent cabin stay not only met but exceeded your expectations, Brandon. It sounds like you chose the perfect cabin to relax in and enjoy some fun time away in The Smokies. We hope you will choose to visit Elk Springs again on your next getaway. We encourage guests to book direct and save up to 15% on your booking. Hurry back, a new adventure awaits!
Verified Guest
The cabin was great, except for the AC unit. I realize it was 95 over the weekend, but the AC would not cool the upstairs at all. The bedroom downstairs was nice and cool, but upstairs it was 80 plus all day and at night you were lucky to get it down to 75 upstairs. We have a 3 year old who wanted to sleep with us, so sleeping downstairs in the smaller bed was not really an option. Several night we had very little sleep. Last night, we just left at 3 in the AM. I would NOT recommend this place to anyone in the summer with an improved AC unit....but I am sure it would be nice in the winter. The rest of the cabin was great, just the AC ruined every night.
Would recommend to others? NoThank you for your honest review, Dane. It is regrettable that you experience this issue during your visit. I do not show any reports of this being a concern, however, I have reported it to our maintenance staff to be reviewed at this time. We do have a few HVAC certified technicians that work for us and I'm sure they will find a resolution. Please keep in mind, we offer 24/7 staff assistance during your stay. We are happy to send out a member of our staff to address any of your concerns during your stay. It is great to hear that you enjoyed the rest of the cabin and we hope you will choose to visit with us again in the future.
Verified Guest
My wife and I had an amazing stay. The cabin itself is beautiful. The location is perfect since it is a few minutes removed from the craziness of the parkway, yet still close enough to enjoy all the touristy stuff the area has to offer.
Would recommend to others? YesThank you for the 5 star review, Mark. It was our pleasure to have you as our guests. Otter Springs Pool Cabin is the perfect place to relax in and make beautiful memories. Remember, as a repeat visitor you will save 10% on future stays. See you soon!
Verified Guest
The cabin itself was very nice, however, the lack of necessities were an issue. There was zero plates or silverware or pots/pans. We later discovered they were still in the dishwasher from the previous stay. No extra toilet paper, no towels in the basement bathroom. Only 2 wash cloths for the master bedroom so we did laundry everyday. The hot tub wasn't keeping temp, but the maintenance gentleman was quick to get there and fix it. The construction noise was very disruptive. We also didn't realize we were surrounded by other cabins...our fault for not doing more research. Our daughter loved the pool, but it's small. The projection TV was a big hit!! Check in/out was a breeze.
Would recommend to others? NoThank you for sharing your experience with us, Jenny. We are sorry that you were disappointed in these aspects of your stay, but it is regrettable that we are only hearing of these items now. We have staff available 24/7 to assist you with any needs that may arise during your stay. We have forwarded these items to our teams for review, and we hope that you were still able to enjoy your time spent in the Great Smoky Mountains.
Verified Guest
Cabin was exactly as described and in a great location near town with an amazing view.
Would recommend to others? YesThank you for your wonderful 5-star review, Corltin. Otter Springs Pool Cabin is a wonderful unit to relax in and enjoy some time away from the hustle and bustle of everyday life. We hope you will make plans to visit us again very soon. We encourage guests to book direct and save up to 15% on your booking.
Verified Guest
We enjoyed our stay. The cabin was stocked and very clean. My kids enjoyed the pool while the adults enjoyed the hot tub. I loved the security flood lights outside and I loved that the pool area could not be accessed without the door code. We felt very safe and enjoyed our time. Next time we will stay a little longer.
Would recommend to others? YesWe always love hearing about great family experiences with our rental company! It sounds like you chose the perfect cabin for your family to relax in, have fun, and create memories that are sure to last a lifetime. Otter Springs is full of great amenities for the kids and adults! We enjoyed having you as our guests, and we look forward to working with you again in the future. Remember, as a repeat visitor you will save 10% on future stays. Thank you!
Verified Guest
Well to start I'll have to say for the price we paid I was somewhat disappointed. I don't feel like we got our money's worth at all. There were several things, we had like 5 light bulbs out an the one over the stove. The furnishings of the cabin were scarce, no iron or iron board and I seen on the site it had one, no blow dryer, kitchen had very few dishes. The pool was suppose to be a heated pool yet we froze, there were no heat in the pool room,.how could we be expected to enjoy a movie it was so cold. Stated a theater room, how can you consider that a theater room, with no cable TV to watch. there was no privacy with the hot tub, not even a piece of latice or anything. There was not any laundry detergent to even start one load, the rug under the pool table was bent up on one corner causing myself to trip, we eventually tapped it down our self..just disappointed, 1st time staying with elk springs, not sure if I'll be a return customer, after spending almost $2000 I feel I deserve a couple nights stay for free.. Considering our disappointment. Word of mouth can do more aadvertising than anything, please make mine be positive.Thanks Sandra Parnell
Would recommend to others? NoWhile we appreciate you taking the time to review your recent cabin stay, it concerns us that we were not made aware of any concerns during your stay. Otter Springs Pool Cabin is so beautiful and the view is spectacular from the back decks of the cabin. We offer 24/7 staff assistance and we are happy to send members of our staff out during your stay to address anything that may not be up to par. Prior to your arrival our certified pool technician cleaned and serviced the pool. According to the images, the pool chemicals levers were correct and the temperature was 85 degrees. The pools must be between 82 and 86 degrees to stay properly balanced and the temperature in the pool room is set to match the temperature of the water to avoid condensation. In at attempt to avoid confusion, we do send out emails prior to arrival noting for our guests that you must bring DVDs for the theaters and that we do not provide hairdryers. We are very sorry if there was any confusion regarding this. We do provide a starter supply of several items such as dishwasher tablets and soap, laundry detergent, trash bags, toilet tissue, and paper towels, and we do provide iron and an ironing board. I do see that you spoke with a representative on 11/5 to add a night to your stay at a discounted rate. Please know that it was not our intention to disappoint you and again, thank you for sharing your thoughts with us.
