A Tennessee Joy

When I booked this room it was supposed to have Wifi included and it did not. We called multiple times and nothing was fixed. We also called about getting a replacement cable remote and were told that we would have a tech come out and fix it and that never happened either.

I did not receive anything telling me which unit was mine and my phone message wasn't returned so after about an hour I finally started trying the unlock code I was sent in all the doors. It finally opened one after about 8 doors. Glad no one got upset about me trying to get in their room. Six days later my message asking for help still hasn't been returned so I guess it's good I did that. The rental was advertised as having wifi but did not. Wired internet only. But of course I didn't bring a plug in device since I expected wifi. Room could have been cleaner but it wasn't terrible. Couch and bed were horrible. But it was nice and quiet.

I had a one-week vacation and wanted to spend it in Great Smoky Mountains. I wasn't necessarily looking for a luxurious room, but the most important factors when choosing the place to stay were a quiet place, kitchenette, and WiFi in the room. Unfortunately, there was no WiFi access in the room despite the fact the posting claimed that there was. For three days out of my one-week stay, I was looking for help by calling the suggested telephone numbers and writing emails. I received contradictory information that ranged from the issue from internet operator to a claim that the network that was advertised was inactive for several years, and the host has not purchased access to an active network. As a solution, I was given access to WiFi during working hours in the lobby (9 am to 5 pm), swimming pool or laundry which were unacceptable since I needed a place to work. The lack of WiFi access forced me to return early and contradictory explanations convinced me that I was deliberately misled. Great Smoky Mountains is a wonderful place, but I would definitely not recommend Jackson Mountain Homes.