Heaven's View

Pros: Cabin is beautifully designed and comfortably accommodated two adults and four teenagers. Towels and linens provided, washer and dryer and all appliances in the well-prepared kitchen worked. Three televisions, hot tub, pool table, as well as the air hockey and foosball table were enjoyable for the family. Short drive to Gatlinburg was convenient and the view of the mountains pretty. Two-level decks had sufficient and high quality seating (swing, rocking chairs, side tables, and a two-seat glider). When problems did arise, Jackson Mountain Homes (rental management company) was friendly. Cons: Maintenance was sent to help with a couple of concerns, but was unable to help fix the issues in a timely manner. Without some of the amenities that were expected with the cabin, our family cut the vacation short by a day and headed home. Internet never did work, interfering with work meetings, online schooling and entertainment for the duration of our stay; hot tub not properly chlorinated, bleaching swimsuits, and we were advised by maintenance not to use it for the remainder of our stay (as they would need to empty and refill it for safety). Some basic housekeeping components needed attention (soap scum and mold in showers, large cobwebs in prominent places, small piles of garbage and old food underneath couch cushions). The grounds in Gatlinburg Falls Resort, where Heaven's View Cabin is located are beautifully kept, and though the resort did spend a lot of time cleaning around dumpsters, there was a persistent problem with bears dragging garbage around. (We even watched one in the middle of the day, from the back deck.) Anyone renting here should be aware that this cabin is in a tightly built community of vacation rentals. Expect close neighbors and a lack of quiet/privacy that cabins not built in a resort setting can provide. (This was not an issue, but something we weren't really aware of until arriving.)

Arrived at cabin expecting peace and quite. However the cabin is surrounded by other cabins and condos. Loud drunk college kids everywhere! Cabin was not clean also.

This property is advertised as a two bedroom but it is a one bedroom with a loft. There is a leather sofa and loveseat labeled as a sleeping area. The dining table was covered in a layer of dirt.

There was a party house next to our cabin probably 100 college kids where there when we arrived, it was very loud we noticed the cops did get called and then the noise got better. The next day during the day they were just as loud that night was their last night, thank god!!The cabin it self needs a good cleaning and a lots of dusting. It could also use an update on the pots and pans etc. Please check for bed bugs as our backs had several bites and that is all I could figure.

The first day we arrived to the cabin three of the blind were broken and wouldn't even open up properly two of them being downstairs lines leading to the back deck and one being at the upstairs leading to the back deck as well! When opening the fourth set of blinds on the door in the kitchen which is a very heavy metal set when the string was pulled to open the blinds the blinds fell and hit me and the top of my head while holding my daughter in nearly knocked me to the ground and left a goose egg on my head So the next day I had to file an incident report and have the maintenance man come out to fix it. When they got there the maintenance man had mentioned they had been repaired quite a few times due to the three different sets of holes we all saw in the door where the blinds were located previously. Due to our cabin being within feet of the dumpsters we endured a very scary experience with the Bears literally sleeping underneath our porch and bringing trash underneath which attracted other ones the entire stay. We also had maintenance clean the trash up that was underneath the porch attracting them however again with the dumpsters being right outside of our door we were constantly in fear every time we walked out of the cabin. We had two small children ages three and four staying with us and it was extremely frightening . We could not enjoy the hot tub on the back deck because there was a walk out with stairs and no rail blocking the bears from us and my children. The first night we were there we left over $100 worth of groceries in the car and the hundred plus dollars of Take out we had just picked up to feed the family for dinner because there was multiple bears outside of the cabin in the dumpsters right next to our cabin And there were people from multiple different cabin standing on their porch yelling at us to hurry up and get inside because of all of the Bears around our cabin extremely scary Needless to say this Limited our trip and experience tremendously. On top of being stuck in the cabin One of the three remotes did not even have batteries in it which was the children's area and made things extremely stressful. The cabin had not been dusted there was dust all over the blinds and the coffee tables inside. When arriving to the cabin there was trash all around the perimeter of it looked as if it may have been from previous campers.The grass had not been cut and was extremely high making it even more scary when having to walk out of the cabin and watch for bears. The entire trip was extremely stressful frustrating and upsetting due to it being very difficult for us to even get away for a weekend like this as a family and take work off.We called multiple times about the Wi-Fi due to scheduling of appointments for work needing to be taken care of which was never resolved and we had to get in the car with all of the danger I have just explained to drive down the mountain side to get Internet at a McDonald's multiple times to make sure we were properly taken care of business.We have stayed in the Mountains multiple 10+ times And have never experienced anything like we did this trip. I Called requesting the remainder of our stay to be refunded and us to seek stay elsewhere due to the danger of where we were staying and after the lady we spoke with spoke with a higher up management they said unfortunately they would not be able to refund the remaining nights of the stay so we could go stay elsewhere which Kept us in a very dangerous situation for multiple days honestly affecting our trip very negatively.I would honestly like to be refunded for this entire stay and experience it is very frustrating that this is how our time had to be spent here especially Since we now feel we need a redo of this entire experience.