2004 Big Bear Resort - Pigeon Forge Condo
- Property type: Condo
- Sleeps: 6
- Bedrooms: 2
- Bathrooms: 2
- Smoking: Non-smoking
- Beds: King: 2, Sofa Bed: 1
- Check In Time: 4:00 PM
- Check Out Time: 11:00 AM
- No Pets
- Cable Satellite
- Washer Dryer
- Mountain View
- Resort Pool
- Hot Tub
From date of booking until 14 days prior to arrival, cancellation is allowed. There will be a $25.00 cancellation fee deducted from your booking deposit & the remainder will be refunded back to guest. Once inside the 14 days prior to arrival there will be no refunds for any reason and all monies will be forfeited. Date or unit changes inside 14 days prior to arrival are considered cancellations.
Date changes are allowed by this host up until your 14 day prepay and cancellation date. Once you are inside the cancellation period, this host does not allow date or unit changes allowed. That is considered a cancellation.
If you cancel your reservation inside the 14 days prior to arrival your claim and refund will be handled directly between the guest and the Travel Insurance Company. You will file a claim with travel insurance company & they will require proof of cancellation reason. If you cancel outside the 14 days prior to arrival, you will be refunded your deposit less the amount of your Travel Insurance Policy.
Travel Insurance can be purchased directly from this host after booking.
Big Bear at the CROSS!!!
We have stay at 3 or the 4 condos and we all like Big Bear 2004 the best.Would recommend to others? Yes
We appreciate your patronage and fantastic review and comments. Big Bear Resort at the Cross is in a prime location for all the shows, restaurants, shops, and attractions that the area has to offer. Now that you have found the condos that you like best, request that property when you stay with us again. We look forward to your return.
2004 Big Bear Condo Review
If you are seeing Pigeon Forge, Big Bear is well located, just a few minutes from the Parkway on Wears Valley Road. There is a Kroger store, car wash and gas station nearby. On the Parkway, there's many places to eat. This particular condo is on a lower level, so easy access but not much of a view. All neat and clean, very nice master bath with whirlpool tub, there were a couple of small problems. The ceiling fan in the master bedroom was very loud, had to turn that off at night. The televisions all on Xfinity (cable?) and would only show a small window in the center of the TV screen, could not find any way to change this. This condo was not as well supplied as other Big Bear condos that we have stayed in, for example, one trash bag, one dish towel,etc.As for the property management, it was a little disorganized. We booked online, received email with condo rules and conditions three different times but never got a door code. When we called about this, we were told that we did not return a signed form for our parking pass and must come to the office at Whispering Pines Resort to get one before we could check in. We did receive an email about a parking pass, but it was a PDF from an email account that says "do not reply to this address". Anyway, a very nice lady at Whispering Pines told us that we did not need a parking pass, gave us our door code and took care of all that.Would recommend to others? Yes
Thank you so much for staying with us at Big Bear Resort! We sincerely apologize for any inconvenience you experienced during your recent stay with us. Please make us aware of any issue during your stay like the ceiling fan or the televisions. We would have been happy to have maintenance come out to take a look at it and resolve it immediately if able to. Also we are very sorry for the miscommunication and trouble you encountered checking in. We do not have an office on property at this resort; therefore we have the option of providing a virtual check in or a physical check in at one of our other properties. We cannot release any door codes until check in paperwork is completed/signed and the room has been turned in as cleaned and inspected. We do apologize for the confusion on this. We're pleased to hear that one of our staff members took care of you, and that you were able to enjoy your stay otherwise. We hope you are able to visit our beautiful Pigeon Forge area again one day soon!
I would recommend Big Bear Resort to anyone.Would recommend to others? Yes
Thank you for staying with us at Big Bear Resort at the Cross in Pigeon Forge. We appreciate your excellent review, comment, and recommendations to others and look forward to your return.
WonderfulWould recommend to others? Yes
Excellent! Big Bear Resort is a great property in a great location, so glad you all enjoyed your time with us! Come back and see us again soon!
I thought it seemed a little tight spaced once you got inside of the condo but it was very beautiful and nicely decorated.Would recommend to others? Yes
Excellent! Thank you so much for staying with us! We are happy you enjoyed your stay and we look forward to seeing you with us again soon!