Briarstone Lodge Condo 13b - Pigeon Forge Condo

John, Thank you so much for your valuable feedback we sincerely appreciate it because it teaches us what areas we can improve upon. The particular unit that you stayed in has been scheduled for a complete renovation, and we apologize about the inconvenience experienced, and unfortunately sometimes things happen beyond our control. We are pleased to see that our maintenance did respond quickly and that we were able to resolve your issues in a timely fashion. Please feel free to contact us in the future so that our professional vacation planners can assist you in finding the perfect rental for your next trip to the mountains.

Thank you for taking the time to fill out this survey and for choosing Eden Crest Vacation rentals as your vacation destination. Our desire at Eden Crest is to try and provide all guests with a wonderful vacation experience. The team here is thrilled to hear that you enjoyed your stay. We hope to see you again very soon!

Thank you for filling out this survey. The team here is thrilled to hear that you enjoyed your stay. We hope to see you again very soon!

We are so glad that you enjoyed our excellent customer service! We have a great team that strive to provide each guest with superior care. We are sorry that you did not fully enjoy your cabin choice. Our Vacation Planners would be happy to assist you in choosing a cabin that may better suit your group needs the next time you visit the Smoky Mountains. We look forward to seeing you again soon!

We are so glad to hear that you enjoyed your stay with Eden Crest. Our staff strive very hard to make our guests vacation experience the best that it can be. We always love to hear such great positive feedback. We look forward to having you come stay with us again.

Thank you for filling out this survey. The team here is thrilled to hear that you enjoyed your stay. We hope to see you again very soon!

Thank you so much for taking the time to fill out the survey regarding your stay. These surveys are very important to us as they allow us to discover what areas we excel at but also what areas need attention. We do apologize for the disappointment you experienced while staying with us. We regret to hear that you had any issues. Upon the booking of your reservation, you were informed that the property was undergoing some remodeling and somethings were not completely finished. Check in time is around 4 pm. Upon booking, all agents are trained to ask if our guests have cellphones and if they can receive text messages. We send out out text message alerts when the cabin is ready that will include the door code. This message alert system notifies the receiver that you are receiving a message from an offset carrier that you will have to accept to receive the message and if you decline then the message is rejected at which time we are not notified of the rejection until the guest calls us in reference to the rejected text message. The Ping Pong tables, Foosball tables, and grills are for anyone in the resort to use as well break at which time we only know of something being broke when a guest reports it so we can fix it. The dryer has since been replaced. The tubs were fixed the next day. The were brand new fire alarms that were up in place and the old ones just wasn't thrown out just yet. We offered compensation as you gladly accepted and stated to us on recording that you were looking forward to staying with us again. We truly regret that your last visit did not exceed all of your hopes and expectations. Our desire at Eden Crest is to try and provide all guests with a wonderful vacation experience. While we are human and none of us are perfect, our efforts were sincere and hope that you will accept our sincere apology in the spirit in which it is given.

Thank you so much for taking the time to fill out the survey regarding your stay. These surveys are very important to us as they allow us to discover what areas we excel at but also what areas need attention. We are very excited you enjoyed the location and condo you stayed in but are a little confused as to the customer service experience. Our desire at Eden Crest is to try and provide all guests with a wonderful vacation experience. We especially appreciate the fact that in spite of shortcomings you are still willing to visit and recommend us to others. Thank you so much for that vote of confidence. We do strive to provide all our guests with a great vacation experience. We hope to see you again soon!

We are so glad to hear that you enjoyed your stay with Eden Crest. Our staff strive very hard to make our guests vacation experience the best that it can be. We always love to hear such great positive feedback. We look forward to having you come stay with us again.

We greatly appreciate the time you took to share your positive review with us. These reviews are very important to us, as they allow us to know where we can make improvements but also when we excel. We have a great team that truly want to make each vacation experience a wonderful memory for our guests. We apologize you all did not have enough pillowcases. We look forward to seeing you again in the future.