Briarstone Lodge Condo 13b - Pigeon Forge Condo
The Cabin
- Property type: Condo
- Sleeps: 12
- Bedrooms: 2
- Bathrooms: 2
- Smoking: Non-smoking
- Beds:
- Check In Time: 4:00 PM
- Check Out Time: 10:00 AM
- Min Renter Age: 25+
- Pets Allowed
Description
Amenities
- Bathroom Essentials
- Cable Satellite
- Central Air
- Coffee Maker
- Dining Area
- Dvd Player
- Fireplace
- Foosball Table
- Grill
- Hair Dryer
- Hot Tub
- Ice Maker
- Ironing Board
- Kitchen
- Kitchen Cookware
- Kitchen Toaster
- Linens Provided
- Microwave
- Outdoor Games
- Oven
- Parking Included
- Patio Balcony
- Pet Friendly
- Picnic Table
- Ping Pong
- Private Deck
- Refrigerator
- Resort Amenities
- Resort Playground
- Resort Pool
- Smoke Detector
- Television
- Towels Linens
- Washer Dryer
- Wifi
Location
- Dollywood 0.90 Miles / 4 Min Drive
- Tanger Outlets 4.70 Miles / 12 Min Drive
- Ober Gatlinburg 12.40 Miles / 27 Min Drive
-
Great Smoky
Mountains National
Park 12.50 Miles / 25 Min Drive
Availability
Host
Policies
Host Cancellation Policy
60 days prior to arrival a refund by Host is available with a 10% cancellation fee. Host does not under any circumstances provide refunds for cancellations requested within 60 days of reservation arrival date.
SmokyMountains.com Service Fee Cancellation Policy
If you choose to cancel or not use your reservation, the SmokyMountains.com Service Fee is always non-refundable.
Unit Pet Policy
This host has generous pet policy that includes your first pet free of charge in this pet-friendly property. If you choose to bring a second pet, the local host will collect a $50 plus tax fee prior to check-in.
Unless otherwise stated in the unit description, the maximum weight is 35 pounds and the following breeds are never allowed: Pit Bull, Rottweiler and Doberman.
Traveler Reviews
Verified Guest
Decent Experience but had a few issues
Upon our arrival to our condo, there were several bags of towels & trash on the porch from the previous stay, which remained most of the weekend. The water heater wasn't working for over a day & a 1/2 of our stay...and that affected all 16 people in our party, trying to get ready for a wedding at the Swan Plantation. After making a service request call, it was fixed. The garbage disposal didn't work. And the ping pong table practically fell apart, had loose screws everywhere on the floor when we arrived, so we folded it up so the kids wouldn't get hurt. The fireplace wouldn't work, probably b/c gas wasn't on.
Would recommend to others? YesJohn, Thank you so much for your valuable feedback we sincerely appreciate it because it teaches us what areas we can improve upon. The particular unit that you stayed in has been scheduled for a complete renovation, and we apologize about the inconvenience experienced, and unfortunately sometimes things happen beyond our control. We are pleased to see that our maintenance did respond quickly and that we were able to resolve your issues in a timely fashion. Please feel free to contact us in the future so that our professional vacation planners can assist you in finding the perfect rental for your next trip to the mountains.
Verified Guest
Nice facilities with very convenient location
We very much enjoyed our stay at this condo. The management staff is very courteous and accommodating, and the lodging is clean and well appointed. I would absolutely recommend this condo and this rental agency to others who are planning at trip to the area. The location is just minutes away from Pigeon Forge, with easy access to Gatlinburg. We will plan to stay at this location again when we return to the area.
Would recommend to others? YesThank you for taking the time to fill out this survey and for choosing Eden Crest Vacation rentals as your vacation destination. Our desire at Eden Crest is to try and provide all guests with a wonderful vacation experience. The team here is thrilled to hear that you enjoyed your stay. We hope to see you again very soon!
Verified Guest
short vacation
Great time! Quiet & peaceful
Would recommend to others? YesThank you for filling out this survey. The team here is thrilled to hear that you enjoyed your stay. We hope to see you again very soon!
Verified Guest
Xtreme Winter fun!
Our youth group had 26 students and adults. Half stayed in this unit. Only suggestion we have is to increase the kitchen pots,pans and utensils to accommodate larger groups.
Would recommend to others? YesWe are so glad that you enjoyed our excellent customer service! We have a great team that strive to provide each guest with superior care. We are sorry that you did not fully enjoy your cabin choice. Our Vacation Planners would be happy to assist you in choosing a cabin that may better suit your group needs the next time you visit the Smoky Mountains. We look forward to seeing you again soon!
Verified Guest
Wonderful place to vacation!
We had a wonderful stay and vacation! The unit was clean and cozy!! I would recommend this rental for anyone who was looking to vacation in the Pigeon Forge or surrounding area.
Would recommend to others? YesWe are so glad to hear that you enjoyed your stay with Eden Crest. Our staff strive very hard to make our guests vacation experience the best that it can be. We always love to hear such great positive feedback. We look forward to having you come stay with us again.
Verified Guest
This is becoming a thanksgiving tradition.
All the children and grandchildren were able to get together for a great family is perfect vacation place.
Would recommend to others? YesThank you for filling out this survey. The team here is thrilled to hear that you enjoyed your stay. We hope to see you again very soon!
Verified Guest
Unsatified customer
Didn't get code for door until after 7pm upon arrival has to work on ping pong table it was broken. I pumped the table with my hip walking by and the table fell on my daughter she was fine just a small cut and bruise after repairing the that went to wash clothes and dryer is broken making god awe full noices then for dinner the grill was not working properly no brickets I don't think ever causing the burners to burn up so now the flames go straight up burning steaks so then we try to take a shower but the water would not drain it stayed in tube til the next day this is gross and nasty to have to take a shower after someone and have to stand in their body dirt Also fire alarms were in drawers not ganging on the wall very disappointed talked to management and they fave me a $25 coupon off my next stay. Yeah right like I wanna spend my money and vacation here again!
Would recommend to others? NoThank you so much for taking the time to fill out the survey regarding your stay. These surveys are very important to us as they allow us to discover what areas we excel at but also what areas need attention. We do apologize for the disappointment you experienced while staying with us. We regret to hear that you had any issues. Upon the booking of your reservation, you were informed that the property was undergoing some remodeling and somethings were not completely finished. Check in time is around 4 pm. Upon booking, all agents are trained to ask if our guests have cellphones and if they can receive text messages. We send out out text message alerts when the cabin is ready that will include the door code. This message alert system notifies the receiver that you are receiving a message from an offset carrier that you will have to accept to receive the message and if you decline then the message is rejected at which time we are not notified of the rejection until the guest calls us in reference to the rejected text message. The Ping Pong tables, Foosball tables, and grills are for anyone in the resort to use as well break at which time we only know of something being broke when a guest reports it so we can fix it. The dryer has since been replaced. The tubs were fixed the next day. The were brand new fire alarms that were up in place and the old ones just wasn't thrown out just yet. We offered compensation as you gladly accepted and stated to us on recording that you were looking forward to staying with us again. We truly regret that your last visit did not exceed all of your hopes and expectations. Our desire at Eden Crest is to try and provide all guests with a wonderful vacation experience. While we are human and none of us are perfect, our efforts were sincere and hope that you will accept our sincere apology in the spirit in which it is given.
Verified Guest
Bad 1st Impression
The place was extreamly nice the customer experience not so nice.
Would recommend to others? YesThank you so much for taking the time to fill out the survey regarding your stay. These surveys are very important to us as they allow us to discover what areas we excel at but also what areas need attention. We are very excited you enjoyed the location and condo you stayed in but are a little confused as to the customer service experience. Our desire at Eden Crest is to try and provide all guests with a wonderful vacation experience. We especially appreciate the fact that in spite of shortcomings you are still willing to visit and recommend us to others. Thank you so much for that vote of confidence. We do strive to provide all our guests with a great vacation experience. We hope to see you again soon!
Verified Guest
Perfect
Absolutely perfect and accommodating! Edencrest is the ideal place for large family gatherings. The spacious condo is equipped to sleep16! The grounds offer a fire pit, baseball field, soccer field, heated pool, arcade, and basketball court! Loved it!!
Would recommend to others? YesWe are so glad to hear that you enjoyed your stay with Eden Crest. Our staff strive very hard to make our guests vacation experience the best that it can be. We always love to hear such great positive feedback. We look forward to having you come stay with us again.
Verified Guest
Very nice and clean! Perfect for a group!
The only problem we had was that there were not enough pillow cases for every pillow. There were plenty of sheets and blankets though so we just wrapped a couple pillows in sheets. Plenty of towels. Very clean. Plenty of Dishes but pots are small and medium sized which makes it difficult if cooking for a large group. Everything was great for our group of 12. Plenty of space. May want to ask for a bottom chalet if you have children in your group because ours got a little rowdy and the people underneath could hear them at times.
Would recommend to others? YesWe greatly appreciate the time you took to share your positive review with us. These reviews are very important to us, as they allow us to know where we can make improvements but also when we excel. We have a great team that truly want to make each vacation experience a wonderful memory for our guests. We apologize you all did not have enough pillowcases. We look forward to seeing you again in the future.
