Briarstone Lodge Condo 13a - Pigeon Forge Condo
- Property type: Condo
- Sleeps: 16
- Bedrooms: 2
- Bathrooms: 2
- Smoking: Non-smoking
- Beds: Queen: 2, Sofa Bed: 1, Bunk: 6
- Check In Time: 4:00 PM
- Check Out Time: 11:00 AM
- Pets Allowed
- Resort Pool
- Washer Dryer
- Cable Satellite
60 days prior to arrival a refund by Host is available with a 10% cancellation fee. Host does not under any circumstances provide refunds for cancellations requested within 60 days of reservation arrival date.
Ups and downs
The property was absolutely gorgeous. I did have issues upon my arrival. Our fireplace did not work and I called for someone to fix it. We stayed around our cabin all night (Friday) and noone came. We went to activity center and again I had to call to get a code. I was told that it seemed as the battery in it was dead and we had to wait for a maintenance man to come which would be 30+ minutes. We walked back to cabin and then received a call to try another code. Yes that finally worked. We had a lot of fun. We never was able to find the pool. The 2nd bedroom was missing a remote for the TV as well. On Sunday we tried the activey center again and had the same issue getting in. I also called about our pass to parides however was never able to to reach anyone that works for that company. I did try the app. But always got a error message. When called Eden crest they could not help. It would have been less frustrating without having to call through my whole vacation.Would recommend to others? Yes
Thank you for your recent stay at Eden Crest. We are terribly sorry to hear about the problems you encountered during this stay and have shared your feedback with our management team. Please know we will work hard to correct the issues you have brought to our attention. We will always strive to provide our guests with a great vacation experience and continue to make improvements whenever we fall short of that goal. We hope to see you again soon !
We had 26 youth and adults stay in Briarstone Lodge 13A & 13B. We had a great time. Close enough to Gatlinburg CVC to make our Xtreme Winter sessions and far enough away from the hustle to unwind and grow closer to God and each other. Our only negatives would be:1. that our downstairs neighbors complained about noise and we felt we were relatively quiet so there may be some flooring issues to address.2. The kitchen needs a few more large-group pots, pans, etc. 3. Need a few more bus parking spaces beside the condo. Three different groups each had large buses and multiple vans, cars.Would recommend to others? Yes
Thank you for taking the time to share your comments. These reviews are very important to us as they advise us on where we excel and where we may improve. We appreciate you taking the time out of your busy day to share your comments. Our team strives to provide each guest with an exceptional escape to paradise! We look forward to seeing you again soon.
Loved the property, beautiful location. The only thing is the realty company did not let us know that the facility pool and gym room was a little ways away from lodge.Would recommend to others? Yes
Thank you so much for taking the time to fill out the survey regarding your stay. These surveys are very important to us as they allow us to discover what areas we excel at but also what areas need attention. Our desire at Eden Crest is to try and provide all guests with a wonderful vacation experience. We apologize if there was some misunderstanding in regard to where the resort amenities were located. We hope to see you again very soon!
It's a great condo
4SA group of 17 adults and the dog this condo was perfect .Would recommend to others? Yes
We are so glad to hear that you enjoyed your stay with Eden Crest. We always love to hear such great positive feedback. We look forward to having you come stay with us again.
Loved itWould recommend to others? Yes
So glad you enjoyed your stay with us. We hope to see you back real soon!
Really nice and relaxing
The house is exactly as the pictures show. It was very cute - especially as it was decorated for Christmas.Would recommend to others? Yes
Good Clean property with great views.Great customer service, We had issues with our Lock code and they helped resolving it promptly..This location is very close to Dollywood and less than 5-8mins drive from pigeon forge hotspots.Would recommend to others? Yes
Thank you for filling out this survey. The team here is thrilled to hear that you enjoyed your stay. We hope to see you again very soon!
Smoky mnt trip
We had a very good time at the cabin and loved the pool table and arcade games. The pool game went well into the night and the women made a comeback! The beds slept well and had everything we needed. Will plan to use again !!!!Would recommend to others? Yes
A wonderful time in smoky mountains
We had a wonderful time in serendipity vacation rental in smoky mountains. The house was very clean, well placed and fully equipped. Getting to there was easy and entering the house secured. The call center was very helpful and friendly. Overall we had great time.Would recommend to others? Yes
Our entire team stayed here while we took part in the Ripken Experience in Pigeon Forge. It was a great week! Just wish we were closer to the pool.Would recommend to others? Yes
Thank you for filling out this survey. Our desire at Eden Crest is to try and provide all guests with a wonderful vacation experience. It is always wonderful to hear such positive feedback from our guests. The team will be thrilled to hear you enjoyed your stay. We hope to see you again very soon!