Otter Springs Pool Cabin - Pigeon Forge Cabin
The Cabin
- Property type: Cabin
- Sleeps: 4
- Bedrooms: 2
- Bathrooms: 2.5
- Smoking: Non-smoking
- Beds: King: 1, Queen: 1
- Check In Time: 3:00 PM
- Check Out Time: 10:00 AM
- Min Renter Age: 21+
- No Pets Allowed
Description
Amenities
- Cable Satellite
- Carbon Monoxide Detector
- Card Table
- Ceiling Fan
- Central Air
- Child Friendly
- Code Lock
- Coffee Maker
- Convenience
- Dining Area
- Dining Furniture
- Dishes Silverware
- Dishwasher
- Dvd Player
- Emergency Info
- Fire Extinguisher
- Fireplace
- First Aid Kit
- Fitness Room
- Flat Screen Tv
- Game Room
- Grill
- Grocery Delivery Available
- Heated Pool
- Hot Tub
- Ice Maker
- Ironing Board
- Jacuzzi Tub
- Kitchen
- Kitchen Blender
- Kitchen Cookware
- Kitchen Toaster
- Linens Provided
- Massage Available
- Microwave
- Nearby Attractions
- Nearby Grocery
- Nearby Medical
- No Pets
- Non Smoking
- Outdoor Furniture
- Oven
- Parking Included
- Patio Balcony
- Pool Table
- Private Deck
- Refrigerator
- Resort Laundry
- Resort Or Neighborhood
- Smoke Detector
- Stove
- Surround Sound
- Swimming Pool
- Telephone
- Television
- Towels Linens
- Washer Dryer
- Wifi
Location
- Dollywood 7.00 Miles / 19 Min Drive
- Tanger Outlets 7.20 Miles / 18 Min Drive
- Ober Gatlinburg 14.20 Miles / 32 Min Drive
-
Great Smoky
Mountains National
Park 14.30 Miles / 30 Min Drive
Availability
Host
Policies
Host Cancellation Policy
If you cancel your reservation 15 or more days prior to your arrival date a voucher for a future stay will be issued by host in the amount of the deposit less the reservation fee for use for a future stay within 365 days of the date of cancellation. If you cancel your reservation 14 days or less prior to arrival you will be responsible for the full reservation amount (you will forfeit the full deposit amount and the non-refundable reservation fee, and shall be responsible for the remaining rent amount and all other applicable charges associated with the reservation). Only the Guest named on the Agreement may cancel a reservation and cancellations must be made by phone call to Hosts Office.
Plans can be changed before 14 days prior to the scheduled check in with no penalty. No changes are permitted within 14 days of check in.
SmokyMountains.com Service Fee Cancellation Policy
If you choose to cancel or not use your reservation, the SmokyMountains.com Service Fee is always non-refundable.
Traveler Reviews
Love This Cabin
This was a great cabin, and we will certainly be back. Pool and hot tub were fantastic and it's so close to pigeon forge that you are just minutes away from everything. The access to the neighborhood was super easy from the main road and the neighborhood felt super safe. This house met all of our requirements; it had a well equip kitchen for everything we needed and was super clean. The living room furniture and master bed were comfortable. We really were able to spend good family time enjoying the pool table, hot tub and movies in the pool. I wish they had a cable box connected to the projector screen. We assumed it would have it and didn't bring blue ray movies. We ended up making a Walmart trip and bought a cable to connect our laptop so we could stream our movie apps. Once we got that figured out it was great. The only other negative was the downstairs bedroom with the door was not as comfortable. The mattress had a dip in the middle and there was a mattress protector or something that was really loud when you turned over in bed. Overall, our family really enjoyed this cabin and would stay in the exact same one next time we go back. I would highly reccomend!
Would recommend to others? YesThank you for your fantastic feedback! We are delighted to hear that you had a great time at the cabin and enjoyed the amenities, location, and cleanliness. Your detailed comments are appreciated and will help us enhance the guest experience. We apologize for any inconvenience with the cable setup and the downstairs bedroom, and we will look into improving these aspects. We are glad you were able to find a solution and that it did not hinder your overall enjoyment. We look forward to welcoming you and your family back to the same cabin for your next visit. Thank you for recommending us! Remember, as a repeat visitor you will save 10% on future stays. See you soon!
Get With The Program
My windows were not clean. We went to make dinner on the grill one night and had to spend an hour cleaning it before we could make dinner. There was dust everywhere, on top the stair walls, and refrigerator. The water pressure sucked so much we could not use the upstairs shower. When we had maintance come out and look at it there was nothing he could really do but he also said our water heater was turned way down so turned that up so we had hot water. We were supposed to have forks, spoons, and knives provided for 4 people, we had 1 of each.
Would recommend to others? NoThank you for sharing your experience with us, Derek. We are sorry to hear you were disappointed in these aspects of your stay. Your feedback has been shared with our team members, as most of these items we were not aware of. We can assure you each item will be addressed. We do not want you to feel like you have to clean the grill prior to using. Please contact us, as we are always happy to send someone out to assist you, We are staffed and ready to assist to ensure each vacation is the relaxing get-away you dreamed of. Please don't suffer, call us. We love assisting our guests! We enjoyed having you as our guest and hope you enjoyed your time spent in our area.
Amazing Family Place!
The only thing that took a while was the hot tub. Seemed like it took a whole night just to heat up, and then it kept losing its heat once you were in it for more than 20 minutes.
Would recommend to others? YesThank you for the feedback, Rebecca. It is regrettable that you had issues during your stay. We keep maintenance on hand until midnight every night for assistance and would have been glad to send someone out. We have this noted and will have one of our maintenance technicians check it out.
Beautiful, Peaceful, Clean And Perfect
The whole place was clean and welcoming when we arrived, easy to unload and just start relaxing. I don't think I had a single thought all vaca.. and the view was breathtaking I loved staring at mountain all weekend
Would recommend to others? YesThank you for sharing your experience! We are thrilled to hear that you found our resort to be beautiful, clean, and peaceful, allowing you to relax and enjoy your vacation without any worries. It is wonderful to know that the view added to your enjoyment, and we hope to welcome you back soon for another unforgettable getaway at Elk Springs Resort! We encourage guests to book direct and save up to 15% on your booking. Hurry back!
Nice Cabin In Great Location
Property is a nice cabin in great location. Has good amenties with pool, hot tub, and pool table. However the couch was sinking in and the patio couch near the pool was dirty.
Would recommend to others? YesThank you for sharing your experience with us, Krystle. We appreciate you bringing these items to our attention. We will forward this to our team for evaluation. We enjoyed having you as our guest and hope you will visit again soon.
Beautiful Cabin
We were pleasantly surprised by the condition of this cabin! The decor was gorgeous and everything was maintained well. The view of the mountains was lovely. We enjoyed the theatre pool nearly every day! They are very convenient to shopping, restaurants, and activities!
Would recommend to others? YesWe are delighted to hear that your recent cabin stay not only met but exceeded your expectations, Brandon. �It sounds like you chose the perfect cabin to relax in and enjoy some fun time away in The Smokies. �We hope you will choose to visit Elk Springs again on your next getaway. �We encourage guests to book direct and save up to 15% on your booking. �Hurry back, a new adventure awaits!�
Terrible Ac
The cabin was great, except for the AC unit. I realize it was 95 over the weekend, but the AC would not cool the upstairs at all. The bedroom downstairs was nice and cool, but upstairs it was 80 plus all day and at night you were lucky to get it down to 75 upstairs. We have a 3 year old who wanted to sleep with us, so sleeping downstairs in the smaller bed was not really an option. Several night we had very little sleep. Last night, we just left at 3 in the AM. I would NOT recommend this place to anyone in the summer with an improved AC unit....but I am sure it would be nice in the winter. The rest of the cabin was great, just the AC ruined every night.
Would recommend to others? NoThank you for your honest review, Dane. It is regrettable that you experience this issue during your visit. I do not show any reports of this being a concern, however, I have reported it to our maintenance staff to be reviewed at this time. We do have a few HVAC certified technicians that work for us and I'm sure they will find a resolution. Please keep in mind, we offer 24/7 staff assistance during your stay. We are happy to send out a member of our staff to address any of your concerns during your stay. It is great to hear that you enjoyed the rest of the cabin and we hope you will choose to visit with us again in the future.
Recent Stay...Bliss In The Mountains
My wife and I had an amazing stay. The cabin itself is beautiful. The location is perfect since it is a few minutes removed from the craziness of the parkway, yet still close enough to enjoy all the touristy stuff the area has to offer.
Would recommend to others? YesThank you for the 5 star review, Mark. It was our pleasure to have you as our guests. Otter Springs Pool Cabin is the perfect place to relax in and make beautiful memories. Remember, as a repeat visitor you will save 10% on future stays. See you soon!
Nice Cabin, But Has Some Issues...
The cabin itself was very nice, however, the lack of necessities were an issue. There was zero plates or silverware or pots/pans. We later discovered they were still in the dishwasher from the previous stay. No extra toilet paper, no towels in the basement bathroom. Only 2 wash cloths for the master bedroom so we did laundry everyday. The hot tub wasn't keeping temp, but the maintenance gentleman was quick to get there and fix it. The construction noise was very disruptive. We also didn't realize we were surrounded by other cabins...our fault for not doing more research. Our daughter loved the pool, but it's small. The projection TV was a big hit!! Check in/out was a breeze.
Would recommend to others? NoThank you for sharing your experience with us, Jenny. We are sorry that you were disappointed in these aspects of your stay, but it is regrettable that we are only hearing of these items now. We have staff available 24/7 to assist you with any needs that may arise during your stay. We have forwarded these items to our teams for review, and we hope that you were still able to enjoy your time spent in the Great Smoky Mountains.
A Great Getaway!
Our Stay was great. The Cabin was clean and close to all our outings. A few points to make that I wish I knew: There is one road to the cabin that is VERY windy and feels dangerous for those not used to driving these types of conditions. We figured out when you leave the complex, always turn left at the bottom of the driveway and let GPS reroute you. It's a much safer road then turning right and does not take you out of the way but only a minute or so. Bring binoculars for the mountain view to search for bears (wish I had mine). Also, although not altering my rating at all, the mattress on the walk-in level needs to be flipped because is sags in the middle a bit. AND PLEASE add a deadbolt lock to the front door! I know the property is under 24-hour surveillance, but this would make it feel safer as anyone that knows the code can enter at any time. I put a chair in front, but once my family is sleeping, I would have felt much better with an additional lock that you can only open from inside. All in all a great stay! Just some points forward.
Would recommend to others? YesWe are glad to hear that you had a great stay at our cabin and found it clean and conveniently located for your outings! We appreciate your suggestions and the valuable information you provided for future guests. We apologize for the winding road leading to the cabin and understand that it can be challenging for those not accustomed to such conditions. Your tip about turning left at the bottom of the driveway for a safer route is helpful and will be shared with other guests. Regarding the mattress on the main level, we apologize for any discomfort this may have caused. We will address this issue promptly by flipping or replacing the mattress to ensure our guests' comfort. We appreciate your suggestion for a deadbolt lock on the front door. Your feedback is valuable to us, and we will definitely take it into consideration for future improvements to enhance the safety and security of our guests. Once again, we thank you for your valuable feedback and for choosing our cabin for your stay. We hope to have the opportunity to see you again on your next Smoky Mountain getaway. Remember, as a repeat visitor you will save 10% on future stays. Hurry back!