Home Theater Lodge - Pigeon Forge Cabin
- Property type: Cabin
- Sleeps: 36
- Bedrooms: 8
- Bathrooms: 6
- Smoking: Non-smoking
- Beds: King: 5, Sofa Bed: 2, Bunk: 4, Full: 4
- Check In Time: 3:00 PM
- Check Out Time: 10:00 AM
- No Pets
- Cable Satellite
- Washer Dryer
- Mountain View
- Hot Tub
- Theater Room
- Near Dollywood
If you cancel your reservation 15 or more days prior to your arrival date a voucher for a future stay will be issued by host in the amount of the deposit less the reservation fee for use for a future stay within 365 days of the date of cancellation. If you cancel your reservation 14 days or less prior to arrival you will be responsible for the full reservation amount (you will forfeit the full deposit amount and the non-refundable reservation fee, and shall be responsible for the remaining rent amount and all other applicable charges associated with the reservation). Only the Guest named on the Agreement may cancel a reservation and cancellations must be made by phone call to Hosts Office.
Plans can be changed before 14 days prior to the scheduled check in with no penalty. No changes are permitted within 14 days of check in.
Home Theater Lodge
We had an an awesome weekend stay at the Home Theater Lodge.Checking in to the facility was delayed due to maintenance issues but overall the location and the views were awesome.Perfect for a large family or group retreat!Would recommend to others? Yes
Thank you for sharing your experience with us, Rohan. We are pleased that you enjoyed your overall stay, and we hope you will make plans to visit us again very soon!
Home Theater Lodge
We had a great time! The location is great- close to Pigeon Forge and Gatlinburg. Spacious enough for all of our guests, and the movie room is great! We enjoyed the big kitchen and hot tub as well. The only thing we did not like was that the floors were sticky when we arrived. We tried to clean them with wet paper towels, and when we picked them up, they were black. It looked as though it was cleaned poorly. Besides that, we loved it!Would recommend to others? Yes
Thank you for taking the time to share your experience with us, Ashley. We are sorry to hear you experienced this issue during your stay. We forwarded your feedback to our housekeeping supervisor and can assure you, it will be addressed. Please do not hesitate to contact us in the future should you discover any areas that may have been overlooked. We provide 24/7 guest assistance to ensure any need that arises can be handled quickly. Please don't suffer, call us. We love assisting our guests! We sincerely apologize for any inconvenience experienced and hope you will consider staying with us again in the future.
Great Location for large group
It was very nice however the setup for one of the rooms was changed the day we arrived versus what was shown when booked. The room that had the 4 bunk beds was very congested because the beds are all together in one room. The original photo when booked showed the beds in separate living space or a much larger room. Hot water did not last very long with our group of 23, some furniture could be updated, we could not watch a few channels on the television due a code that was needed and not provided. Overall really really nice.Would recommend to others? Yes
Thank you for sharing your experience with us, Dauana. We appreciate your feedback as it helps to ensure we are constantly improving. We certainly apologize for the confusion of the layout. We recently made some improvements and the website is due to be updated very soon. I have reported your other concerns to the proper department to be addressed. We are pleased that you enjoyed your visit and hope you will visit again very soon. Please keep in mind, as repeat visitors you will enjoy 10% off all future bookings!
Better options available
We visited this property with a youth soccer team. I would look for other options on our next visit. Listing said there was a gas grill, there was not, call d the rental company and never received call back. Kitchen is definitely not for someone who plans to prepare meals in the cabin. Extremely small for cabin that sleeps 30. Listing showed arcade games for kids- a big reason we chose this cabin- we had 10 kids 10 and under with us. Mentioned air hockey, there was no air hockey, driving arcade pictures doesnâ€™t work, mentioned shuffleboard- there was a shuffle board with no sand and the pucks being used to prop up the broken pool table. Floor of the cabin was extremely dirty- required shoes inside pretty much. There are MUCH better options in this areaWould recommend to others? No
Hello Joshua: I am confused by your feedback. There is a gas grill at the cabin. You called the rental company to complain about the SIZE of the grill and asked if we could bring you something larger. You spoke with Billie, a Customer Service representative. She called you back and left you a voicemail, after speaking to her supervisor, to notify you that we don't have extra gas grills on hand to loan out to cabins. There are 2 arcade games in the cabin, a shuffleboard table, and a pool table. If at any time, you find an amenity not working, have a housekeeping issue or a maintenance problem, you should contact our office and we could have resolved the matter for you. We welcome the opportunity to handle issues while you are our guest, so that you may enjoy every amenity the cabin offers. We are sorry that you were disappointed with your cabin selection, but we want you to know that we have several other cabins to choose from should you decide to book a future stay with us. One of our talented sales people would be more than happy to assist you with your cabin selection.
Extremely disappointed in the accommodation. Floors were dirty, pillows were flat, blankets were thin, no place to store groceries, not enough counter tops for food preparation in such a large home. Theater Home did not have one movie to watch. Really!Would recommend to others? No
Thank you for your honest review, Pat. It appears as though your concerns have already been brought to our management's attention. Guest feedback is crucial to our success and we truly appreciate your feedback in regards to your recent stay. We do offer several luxury cabin and many of them are very spacious and may be better fit for your needs. We certainly apologize if this cabin did not meet your needs and please understand it was not our intention to disappoint you.
A Bit Disappointing
We booked this cabin for a birthday weekend with our teenage sons and some friends. Unfortunately, the photos on the website are deceptive. We really liked the top floor bunk rooms so all of the guys would be able to stay there together. The rooms and beds in the cabin were completely different than those pictured. The single bunk room was very crowded wth small bunks, and the other room didnâ€™t have bunks at all. There was no air hockey table, and one of the other video games pictured was not there either. Also, the hot tub is on a very small balcony with the only access through a downstairs bedroom. Overall, the cabin was clean but worn. We would have rented something different had we known the differences in the pictures/description and the reality. It was just a huge disappointment to get something so different than what we expected.Would recommend to others? No
Thank you for your honest review, Tim. We certainly value your feedback in regard to your recent stay as it helps to ensure we are constantly improving. We have recently took over management at the Home Theater Lodge and made some changes to the cabin itself. We believe in providing true and accurate descriptions of each cabin and we do have a new photo shoot scheduled to update the changes online very soon. We are very sorry for the inconveniences you faced during your stay, as these photos were borrowed from the previous cabin owners until we could schedule our own. Please know that it was not our intention to disappoint you and we thank you for sharing your thoughts.
Great family weekend in the Smokies
There was plenty of sleeping space for the 29 in our party and plenty of table/eating space. The kitchen/cooking space was too small for cooking for 29 people. I guess most people don't do much cooking there. Most meals I prepared ahead, but still needed more workspace. And when cooking breakfast, bacon, sausage, pancakes, eggs, etc., it was really crowded. The Great Room also needed to be larger for a crowd that size with more furniture. But overall, it was a wonderful visit.Would recommend to others? Yes
Thank you for your honest review, Susan. We are delighted that you and your family enjoyed your recent stay. We apologize that there was not enough space for cooking. Please bear in mind, these were meant to be vacation homes and not to be lived in, so this is why they were designed this way. We hope that you will consider joining us again during your next trip to Gatlinburg.
First Trip to the Cabins
Our experience was pretty good. We enjoyed every moment until it started raining and the cabin started leaking in certain rooms. We did have a later check in due to the room not being cleaned when we got there but it allowed us to check out later on check out. I would suggest that for any cabin that has a bunk bed room you do not sleep people in that room. It can be slightly claustrophobic.Would recommend to others? Yes
Thank you for your honest review, Whitney. We appreciate you making us aware of the leak and I can assure you it was already taken care of. Please keep in mind, we do have several luxury cabins to choose from and some are more spacious than others. I'm sure one of our experienced Sales Representatives will be happy to assist you with your next booking. Don't forget to mention that you are a repeat customer to receive your 10% off discount. We hope you ill make plans to visit again very soon!
Gatlinburg family Thanksgiving
Home Theater Lodge is a large cabin that needs some TLC and updates. The kitchen is extremely small and not well stocked in regard to baking pans/large bowls, etc. Furniture in bedrooms is very old and beds need new mattresses/bedding. TVs in bedrooms are very small/ and one very old. Movie theatre room does not play blu-ray. Hot tub is a very small size for this cabin 4 - 6 people. Floor in kitchen area needs to be replaced. Lots of wear and tear. With a few additional updates it could be a great cabin. Beautiful view. Maintenance staff with property management company were excellent to work with.Would recommend to others? No
Thank you for your honest review, Vickie. We appreciate your feedback as it helps to ensure that we are constantly improving. I have reported your concerns regarding the kitchen and bedrooms and I am happy to report these are now on file and will be addressed. We are delighted that you were able to enjoy the beautiful views from your cabin and hope that you will consider Elk Springs when booking in the future. Please keep in mind, as repeat customers you will enjoy 10% off all future bookings. Hurry back, new memories are waiting to be made!