Mountain Pool Lodge - Pigeon Forge Cabin
- Property type: Cabin
- Sleeps: 10
- Bedrooms: 4
- Bathrooms: 4
- Smoking: Non-smoking
- Beds: King: 3, Sofa Bed: 1, Bunk: 1
- Check In Time: 3:00 PM
- Check Out Time: 10:00 AM
- No Pets
- Cable Satellite
- Washer Dryer
- Resort Pool
- Hot Tub
- Private Pool
- Theater Room
- Near Dollywood
If you cancel your reservation 15 or more days prior to your arrival date a voucher for a future stay will be issued by host in the amount of the deposit less the reservation fee for use for a future stay within 365 days of the date of cancellation. If you cancel your reservation 14 days or less prior to arrival you will be responsible for the full reservation amount (you will forfeit the full deposit amount and the non-refundable reservation fee, and shall be responsible for the remaining rent amount and all other applicable charges associated with the reservation). Only the Guest named on the Agreement may cancel a reservation and cancellations must be made by phone call to Hosts Office.
Plans can be changed before 14 days prior to the scheduled check in with no penalty. No changes are permitted within 14 days of check in.
Mountain Pool Lodge Review
The property was well equipped and is very nice. My onl;y complaint is that the kitchen faucet leaked badly enough that water would run all over floor if we use it. I called on Friday once we found it when we checked in and got settled. Thewy sent someone out to fix it, who said he wouild be back Saturday morning with the parts. He never returned and we could not use kitchen faucet entire stay. Maintainence help is poor.Would recommend to others? Yes
Thank you for your honest review, Elizabeth. We certainly appreciate your feedback regarding your recent stay. Mountain Pool Lodge is a very nice stay and we are delighted that you enjoyed your visit. We are very sorry that our staff did not properly follow up with you in regards to this leak. It appears they did need a special piece to repair the sink and we appreciate you bringing this to our attention. We hope you will forgive us and make plans to visit again in the future. Please keep in mind, as repeat visitors you will enjoy 10% off all future bookings!
Started off a lil rocky.. we couldn't get in. Had to wait over an hour for maintenance. However tge cabin was great. And you sll gave us til 12 instead of 10 to leave.. 4 stars!! We will be back!Would recommend to others? Yes
Thank you for your honest review, Erika. We are very sorry that you had issues with your door lock but we are very pleased this did not hinder your entire stay. Mountain Pool Lodge is a great cabin and we are pleased that you enjoyed a special celebration with us! Happy Birthday! We appreciate your business and look forward to your next visit with us!
My friends and I loved the cabin. It was everything we wanted plus more. I highly recommend! Its the perfect cabin and minutes away from everything!!!Would recommend to others? Yes
Thank you for your fantastic 5 star review, Branay! We are delighted that Mountain Pool Lodge not only met, but exceed your expectations! We hope you and your friends will make plans to visit us again very soon!
Cabin in Good Location
The cabin is situated just outside the main drag in Pigeon Forge. Minutes to the outlets and other main attractions. The cabin had a good layout and size. Even though the pool was small, the kids had a really good time with it. It had all the amenities to make it a fun weekend with the hot tub, arcade, pool table, and air hockey. You can tell it was a little bit of an older or used cabin as the carpet was worn as well as some other parts but overall it was still pretty clean. Enjoyed the time there!Would recommend to others? Yes
Thank you for your kind review, Kyle. We are pleased that you and your family had a great experience at Mountain Pool Lodge. We appreciate your feedback as it helps to ensure we are constantly improving. I have reported your concerns to the proper departments to be inspected and addressed. We do offer several luxury cabins and some are brand new! We hope you will make plans to visit again in the near future. Please keep in mind, as returning customers you will enjoy 10% off all future bookings!
Entering cabin everything seemed ok but as we got settled in we noticed a lot of disappointments! First the carpeting in cabin is very dirty...very aged and soiled! We seen several bugs in cabin! The pool area was so cold that or kids could not even swim...one of the main reasons we choose this cabin was for the pool! We tried calling the office a couple of times and couldn't get anyone live to answer so we just said forget about it! The cabin's size was very nice but the cleanliness and not being able to use the pool really put a damper on our whole trip!! These issues really need taken care of!Would recommend to others? No
We appreciate your feedback in regards to your recent visit. Although we do make an attempt to sweep them up during each cleaning, in the mountain area, getting rid of insects completely is almost impossible. We have our cabins treated monthly but we do apologize if there were insects during your stay. We do offer 24/7 staff assistance and your feedback regarding our company not returning phone calls is simply not true. We document all correspondence and are required to reply to all messages that are left within a 15 minutes time frame. We love assisting our guests and would have been happy to address the temperature issue in the pool room during your stay. I have reported your concerns in this regard and in regards to the cleanliness to the proper departments and I can assure you they will be addressed. Please know it was not our intention to disappoint you. Thank you for sharing your thoughts with us.
Great quit getaway
We been looking for a cabin for a family vacation this was the perfect spot. Location is great you are away from the busy part of the town but close enough to have some fun. Check out time sucks because is 10:00 I believe they should make it later because you canâ€™t check in into 3:00. The pool water was cold so we didnâ€™t enjoy the pool at all. We could have chosen a different cabin without a pool if we knew it was not going to be heated.Would recommend to others? Yes
Thank you for taking the time to share your experience with us, Geraldo. We are sorry to hear the pool was not heated during your stay. The pool was checked by one of our technicians after you checked out and it was discovered that a breaker had tripped. The breaker was reset and we are happy to report it is fully operational again. Please do not hesitate to contact us during your stay should you experience this issue in the future. We provide 24/7 guest assistance to ensure that any need that arises can be handled quickly. Please don't suffer, call us. We love assisting our guests! We sincerely apologize for any inconvenience experienced and hope you will consider staying with us again during your next visit to The Great Smoky Mountains.
We all had a wonderful time! Kids loved pool, video game, and air hockey table. Wish it had a better view.Would recommend to others? Yes
Thank you for your wonderful review, Karen. We are happy you enjoyed your stay. We are sorry to hear you were disappointed in the view at the cabin. The pictures on the website are a true reflection of what you will find once you arrive at the cabin. We offer a variety of cabins that offer the view you are looking for. Please contact one of our Sales Representatives when you are ready to start planning your next get-away. They will be happy to assist you in finding a cabin that will not only meet, but exceed, your expectations. We sincerely apologize for any inconvenience experienced and hope you will consider staying with us again in the future.
PICTURES WERE A LITTLE DECIVING. HOT TUB COULDN'T BE USED BECAUSE THE WATER APPERARED TO BE LEAKING OUT SOMEWHERE.Would recommend to others? Yes
Thank you for taking the time to share your experience with us, Chris. We appreciate your feedback, as it helps us to improve the quality of each stay. Thank you for bringing the issue with the hot tub to our attention, as we were unaware. Please do not hesitate to contact us during your stay should you find that any of the amenities are not functioning properly. We provide 24/7 guest assistance to ensure that any need that arises can be handled quickly. Please don't suffer, call us. We love assisting our guests! We sincerely apologize for any inconvenience experienced and hope you will consider staying with us again during your next visit to The Great Smoky Mountains.