Pinnacle Vista - Pigeon Forge Cabin
- Property type: Cabin
- Sleeps: 16
- Bedrooms: 6
- Bathrooms: 6
- Smoking: Non-smoking
- Beds: King: 6, Sofa Bed: 2
- Check In Time: 3:00 PM
- Check Out Time: 10:00 AM
- No Pets
- Cable Satellite
- Washer Dryer
- Mountain View
- Theater Room
- Hot Tub
- Resort Pool
- Near Dollywood
If you cancel your reservation 15 or more days prior to your arrival date a voucher for a future stay will be issued by host in the amount of the deposit less the reservation fee for use for a future stay within 365 days of the date of cancellation. If you cancel your reservation 14 days or less prior to arrival you will be responsible for the full reservation amount (you will forfeit the full deposit amount and the non-refundable reservation fee, and shall be responsible for the remaining rent amount and all other applicable charges associated with the reservation). Only the Guest named on the Agreement may cancel a reservation and cancellations must be made by phone call to Hosts Office.
Plans can be changed before 14 days prior to the scheduled check in with no penalty. No changes are permitted within 14 days of check in.
It was ok
Place is good , the fire place is not working property, have a gas lik, dangerous.People who suppose pick up trash , didn't . Cheq in was late , it wasn't ready at 3 .Would recommend to others? Yes
Thank you for your honest review, Arnaldo. We appreciate your feedback as it helps to ensure we are constantly improving. I have reported your concerns regarding the fireplace to our maintenance men and I can assure you this will be addressed. Please keep in mind, we do offer 24/7 staff assistance and are happy to address anything that is not up to par. Also, bare in mind our check in time begins at 3 p.m. We begin releasing cabins at this time this does not mean they will all be ready promptly at 3. In an attempt to avoid confusion, we do send several emails prior to arrival explaining our check in procedures. Please know it was not our intention to disappoint you.
View great! Cleanliness.
The views were great!! New dishes to use was great to cook with,. But,.... the cleanliness of the cabin was gross,. Dead lady bugs everywhere,. Plus the deck was gross dead rat, and a pile of rat sh!t,. Ewwww,.. after making my brother clean all that up, everything was well, but after spending 4K plus for 6days itâ€™s not worth it,.Would recommend to others? No
Shelby, I apologize for the issues that you are reporting. The ladybugs are a direct result of them dying after the cabin was treated by our pest control tech. This treatment does not have an instantaneous effect, but rather works over the course of several days. We do have some nesting bats on the outside of the cabin over the deck and I can assure you it was bat droppings that you saw and definitely not rat. Without seeing a photo, I cannot attest as to what the dead critter was, but we have never had a rat problem within any of our cabins. Bats, squirrels and lady bugs are all common nuisances that we deal with periodically here in the mountains. For future reference, please don't hesitate to contact us to have us handle these issues for you. We want you to come here to relax and enjoy the overall cabin getaway experience. Our reviews speak for themselves and I encourage you to read some of them so you can see for yourself that cabin cleanliness is one of our top priorities. It is our hope that you will consider doing business with us in the future and allow us to provide you with nothing but a 5 star stay!
Our experience with the property management company was fantastic. The property itself, however, could use major renovations. Before you set foot inside, the property shows its age from the outside with faded colors. When we first entered, there was a slight musty odor, which went away in a couple of hours. The floors and stairs are squeaky in some areas. The theater room was extremely hot and required the use of fans. The home theater was also not as pictured. The middle and back row recliners were replaced with futons. Though the hot tub didnâ€™t get up to desired temperature by first night, it was usable the next day and was clean and comfortable. The washer and dryer were quite old, though usable. The home theater screen and sound were good. Overall, the space was clean, but needs renovations to bring up to date. The condition of the cabin doesnâ€™t justify the rent being charged.Would recommend to others? No
We appreciate your honest review, Nizar. We take pride in our cabins and we certainly appreciate any feedback as it helps us to constantly improve! We do apologize if you experienced any inconvenience during your stay. I have taken the time to report your concerns to the proper departments and I can assure you we will review and address those things that need to be addressed. We do have several luxury cabins to choose from and we would consider it an honor if you would join us again. We would love the opportunity to show you a true 5 star experience. Thank you for sharing your thoughts.
I was very satisfied with the cabin, It was very clean and the pictures on the web page didn't compare to how nice the cabin looked,I plan on coming back every year and the staff was great as well.Would recommend to others? Yes
Thank you for your wonderful review, Monica! We are delighted to hear your stay was exceptional. We enjoyed having you as our guest and hope you will consider staying with us again during your next visit to The Great Smoky Mountains!
It was really nice.was layout just as it is online clean.The customer service was great also they called to check to make sure everything was going good.When you call about a problem they send out the maintained guy soon as possible.Yes I would recommend this place to anyone.I will be coming back soon.They game room was great also along with the hot and my wife enjoyed our stay.Would recommend to others? Yes
Thank you for such a kind review, Darius. We take pride in our cabins are are delighted to have satisfied another customer. It would be an honor if you would join us again in the future. Please keep in mind, as a repeat guest you will enjoy 10% off all future bookings! Hope to see you again soon.
It was a great experience. Pinnacle Vista is a nice cabin however there are a few things that I think should be addressed. The games in the game room should be FULLY functional. It's a little disappointing to look forward to the game room and some of the games are broken. It's sort of a big deal considering it is a luxury guests are paying for. Otherwise it would be more beneficial to pay less for a cabin without a game room. The location of the cabin is in a community. Not as secluded as some of the other cabins we've been to. I just think that should be specified for guests. Other than that, I have no complaints. Elk Springs Resort has been great to us so far!Would recommend to others? Yes
We appreciate your honest review, Umar. We certainly apologize for any inconvenience you faced during your time here. I have reported your concerns regarding the game room to our maintenance technicians to address. Please do not hesitate to contact us during your stay if you find any item not up to par. We take pride in our cabins and we love assisting our guests! Please don't suffer, we want you to enjoy your stay thoroughly. We do have several cabin located throughout Gatlinburg and Pigeon Forge. One of our experienced Sales Representatives will be happy to assist you with finding a cabin that is more secluded for your next visit. We do hope you will visit with us again soon and thank you for sharing your thoughts.
Love the view
We had a great week stay at the pinnacle vista. The view is amazing as it changes as the sun rises and sun sets. Nice setup for a large group as every bedroom has its own bathroom. Large table in dinning area where everyone can gather. Lots to do in the area Horseback riding, roller coaster ride threw the mountain, drove threw Cades Cove National park and about 10 minute drive to Gatlinburg.Would recommend to others? Yes
Thank you for taking the time to share your experience with us, Susan! We are delighted to hear you enjoyed your stay. Pinnacle Vista is the perfect cabin to gather and enjoy quality time together as a group. We enjoyed having you as our guest and hope you will consider staying with us again during your next visit to The Great Smoky Mountains. Please keep in mind, as a returning guest you will enjoy 10% off all future stays.
Great Family Vacation
A wonderful vacation destination and our cabin made for an incredible experience.Would recommend to others? Yes
Thank you for allowing us to be a part of your wonderful family vacation, Diana! We are delighted to hear you had such a great time at Pinnacle Vista. It sounds as though you made the perfect choice for you and your family. We appreciate your business and hope you will return again for a stay in one of our luxury cabins. Hurry back, new adventures await!
The experience we had was great, everyone loved the cabin and it's location. We had only one minor concern and it was the carpet on the lower level, it need cleaning or better replaced with wood. Now saying that the carpet wouldn't stop us from renting the property again, because the views were great and the management of the property is five stars. We're now looking forward to a bigger trip including family and friends, because overall we was very satisfied with our stay.Would recommend to others? Yes
Thank you for allowing us to be a part of your couples' retreat, Kathleen! We are happy to hear it was a success. We appreciate your feedback regarding the lower level carpet. We are excited to report it will be removed soon and hardwood flooring will be installed. We are sorry for any inconvenience experienced due to the older carpet in the meantime. We enjoyed having you as our guest and would consider it an honor for you and your family to stay with us again. Please keep in mind, as a returning guest you will enjoy 10% off all future stays. We hope to see you again soon!
This is our second time staying in a Elks Springs property. We had such a wonderful time last year we decided to stay again. Unfortunately, the cabin we stayed in last year burned down. Beautiful cabin. Only had a couple complaints. The carpet in the basement should either be cleaned or replaced. It is a very light color and it looks bad. The Curtains in the master bedroom are very cheap and allowed no shield from the morning sun. Other than that, cabin was very nice!Would recommend to others? Yes
Thank you for returning to stay with us, Amina. We love our returning guests! Thank you for bringing these items to our attention. We will forward your feedback to our maintenance department so that both of these areas can be evaluated. We sincerely apologize for any inconvenience experienced due to these issues and hope you will consider staying with us again during your next visit to Gatlinburg.