Secluded Hideaway - Pigeon Forge Cabin
- Property type: Cabin
- Sleeps: 8
- Bedrooms: 3
- Bathrooms: 3
- Smoking: Non-smoking
- Beds: King: 3, Sofa Bed: 1
- Check In Time: 3:00 PM
- Check Out Time: 10:00 AM
- No Pets
- Cable Satellite
- Washer Dryer
- Hot Tub
- Resort Pool
- Near Dollywood
If you cancel your reservation 15 or more days prior to your arrival date a voucher for a future stay will be issued by host in the amount of the deposit less the reservation fee for use for a future stay within 365 days of the date of cancellation. If you cancel your reservation 14 days or less prior to arrival you will be responsible for the full reservation amount (you will forfeit the full deposit amount and the non-refundable reservation fee, and shall be responsible for the remaining rent amount and all other applicable charges associated with the reservation). Only the Guest named on the Agreement may cancel a reservation and cancellations must be made by phone call to Hosts Office.
Plans can be changed before 14 days prior to the scheduled check in with no penalty. No changes are permitted within 14 days of check in.
Started out with a bad smell in cabin so we bought air fresheners. we thought it was a luxury cabin but it wasn't. Beds weren't great,television wasn't clear, wifi bad, door knobs bad, pool table bad, foose ball completely destroyed..............etc. I think they just need to update cabin. beautiful place and nice cabin............update please. pictures are deceiving. we always used Gatlinburg falls but heard it needed updated so we tried these. really wasn't clean either.Would recommend to others? No
Thank you for sharing your experience with us, Curt. We are sorry to hear you experienced these issues during your stay. Thank you for bringing them to our attention. Your feedback has been forwarded to our maintenance and housekeeping departments so that each of these items can be evaluated. Please do not hesitate to contact us should you discover issues such as this in the future. We provide 24/7 guest assistance to ensure that any need that arises can be handled quickly. Please don't suffer, call us. We love assisting our guests! We sincerely apologize for any inconvenience experienced and hope you will consider staying with us again in the future.
Had a wonderful time! Cabin was beautiful. Hot tub didnâ€™t work for a few days but the staff was very persistent with getting it fixed. Game room in basement area was freezing! They could add an electric heater or fireplace. Wirlpool in guest bath obviously had not been used in quite sometime because it had black mold shooting out of the jets when we turned it on. Ended up taking a shower instead. The couch recliner in one end but it the other, so the family would argue over who was going to get that side of the couch. Other than those few minor issues, the cabin was perfect! We would definitely stay there again!Would recommend to others? Yes
Thank you for your kind review, Amanda! We are delighted you enjoyed your stay, however, disheartened to hear you experienced these issues. Thank you for your patience regarding the issue with the hot tub. We are happy to report the leak has been fixed and the hot tub is fully functional once again. Thank you for bringing these other items to our attention. We will have one of our skilled technicians address these issues. We sincerely apologize for any inconvenience experienced and hope you will consider staying with us again in the future.
Secluded hideaway was beautiful, clean and spacious. Had everything we needed for a family of 6. The gameroom was an absolute hit with the kids! I enjoyed waking up every morning and having coffee on the wrap around porch listening to wildlife and feeling the crisp cool air and sun on my face. Will definitely stay here again :)Would recommend to others? Yes
Thank you for taking the time to share your wonderful experience with us, Brooke! We are delighted to hear you and your family had such an exciting time at the cabin. We enjoyed having you as our guest and would consider it an honor for you to stay with us again. Please keep in mind, as a returning guest you will enjoy 10% off all future stays. Hurry back, new memories are waiting to be made!
Secluded Hideaway Fall Weekend
We have always loved this cabin. This was our seventh stay over the last 15 years. Size is perfect, location is perfect, and one of the few cabins with both pool table and ping pong. However, watching it through the years, we are a little concerned about care given it. Outside wood around windows seems to be rotting. Repairs on posts holding up the deck are are cheap makeshift and a little scary. Perma flooring on main level needs to be replaced. Upstairs screens have holes and very loose requiring keeping them closed so lines of bugs stay out. And that's a problem because heating the downstairs to the mid 60s makes the upstairs feel like a furnace. Only one roll of toilet paper for the main level bathroom seemed a little cheap. Old, old decorating accessories also make it look cheap. With a bit more care this could be a luxury cabin, but right now it really is not. But again, location and the ping pong still make it worth it for us.Would recommend to others? Yes
Thank you for your honest review, Dan. We are please that you enjoyed your stay at Secluded Hideaway. The location and top-notch amenities are definitely a great combination! It is regrettable that you encountered issues during your visit, however we greatly appreciate you bringing your concerns to our attention. Your feedback helps to ensure that we are constantly improving. I have reported your concerns to our maintenance department and I can assure you they will be addressed. We hope you will consider joining us again during your next trip to The Great Smoky Mountains. We would love the opportunity to show you a true 5 star experience.
Great location...needs updating.
Location of cabin was great, very private. but 1st night LR fireplace wouldnt work at all and electric one in master BR had flame look but did not heat. Maint came 9pm but was unable to fix. Maint came again at 9 next morning & fixed LR.fireplace. 2ND night of our stay the hot tub spa didn't work...again maint came the following morning to fix it. So 2 of our 3 day stay we couldn't sleep in. Very frustrating. Cabin itself was big and beautiful but all 3 beds were uncomfortable and had tiny hard pillows. Looked for more pillows in closets,but those we found were covered in yellow stains. MB closet was full of dusty spiderwebs around the water heater. Most of the bedding and pillows on the couch were old, but the sheets were clean. All fake flowers and silk plants above kitchen cabinets etc were old, faded and dusty. No need to have them...just leave it bare and clean. Kitchen was clean. Maint answered our calls promptly. Check in and out was easy. We appreciated the security system. Was vonvenient to drive to snd from town. Need to ditch the 1980''s decor and replace bedding to make it worth $320 a night.Would recommend to others? No
We appreciate your review, Peter. We truly value your feedback as it helps us to improve. It is regrettable that you faced any issues during your stay with us. We truly care about the quality of your stay and it saddens us to hear you faced so many problems. We are truly sorry that the fireplace caused so much trouble, but it appears that the hot tub was working properly on our maintenance man's arrival. I will make our housekeeping team aware of your concerns with the pillows and decorations in the cabin. We always appreciate your suggestions. We are sorry to hear you were disappointed in these aspects of your stay. We hope that you will give us another chance to show you a true 5 star experience. Please know it was not our intention to disappoint you. Thank you for sharing your thoughts.
Another great experience!
Location is perfect! We really felt secluded yet it's 5 minutes drive into town for grocery and restaurants and 25 minutes away from Sugarlands visitor center. Cabin is very spacey and clean, the only thing to keep in mind is the cabin is up in the mountain so WiFi and cell signal arent really available so if you are someone really cannot live without internet, then you might want to consider this. We love it just because it gives the family time to spend with each other instead of its being on the phone. This is the second time we stayed with Elk Springs, and this won't be the last. Thank you for the great service!Would recommend to others? Yes
Thank you for allowing us to be a part of your family vacation YiWen! We are pleased that you enjoyed your cabin stay. It sounds like you chose the perfect cabin to relax and create lasting memories together. After all, that is what we are all about here at Elk Springs Resort. We hope to become your home away from home while visiting the area and look forward to your next visit. Hurry back, new memories are waiting to be made!
We had an awesome stay. The downfall is that there weren't enough disposable supplies to last us for the duration of our week stay. Also, the top floor jacuzzi leaked water into the main floor bathroom. Other than that, the location and cabin were great!Would recommend to others? Yes
Thank you for choosing to stay with Elk Springs Resort, Alyssa. We are excited to hear you enjoyed your stay. In an attempt to make our guests aware, we send out several emails that note we only provide a starter supply of paper and liquid items. The cabins are a little different than traditional houses. Often times, if water splashes out of the Jacuzzi tub or showers, it will leak down to the level below. Please do not hesitate to contact us during your stay should you have this issue again while you are our guest. One of our representatives will be happy to troubleshoot with you to see if this may be the cause. We provide 24/7 guest assistance to ensure that any need that arises can be handled quickly. We sincerely apologize for any inconvenience experienced due to these items and hope you will consider staying with us again during your next visit to The Great Smoky Mountains.
the happy place
enjoyed our stay very much the cabin was very nice and easy to find not up on a bluff would recommend to anyone!Would recommend to others? Yes
Thank you for your kind words, Patricia! We are so glad you had no troubles finding Secluded Hideaway. We do hope you will stay with us on your next trip to Gatlinburg. Please take advantage of your 10% repeat guest discount at the time of your next booking!
We loved our vacation experience with Elk Springs Resort. The cabin was fabulous, location ideal.Would recommend to others? Yes
We are so pleased to hear that you were able to have a fabulous vacation! Our number one priority is customer satisfaction and we appreciate you providing us with your feedback. The cabin is centrally located between Gatlinburg and Pigeon Forge which makes it a short drive to local attractions and eateries. We hope to have you back for a return stay in the future!
This was our first time renting a cabin and making a trip to the Smokeys. The cabin was amazing!!!! It was clean, luxurious and in a private and beautiful spot! If we had any complaints (and really we didn't) would be the huge hive of carpenter bees on the deck and some of the appliances needed replaced but honestly even these small things wouldn't deter us in recommending it or renting from Elk Springs in the future! We had a great trip! Can't wait to plan our next visit!Would recommend to others? Yes
Thank you for allowing us to be a part of such a special trip, Michael! The Great Smoky Mountains are addictive. Once you experience the true beauty of nature as it is offered in our luxury cabins, you will find yourself drawn back time and again. Please keep in mind, as a returning guest you will enjoy 10% off all future stays. Thank you for bringing these items to our attention. Each of our cabins are professionally treated by our local pest control company. Although carpenter bees do not sting, we understand they can be a nuisance and will have them treated immediately. Your feedback regarding the appliances will be forwarded also, thank you. We sincerely apologize for any inconvenience experienced and hope to see you again soon.