Tranquility - Pigeon Forge Cabin
- Property type: Cabin
- Sleeps: 6
- Bedrooms: 2
- Bathrooms: 3
- Smoking: Non-smoking
- Beds: King: 2, Sofa Bed: 1
- Check In Time: 3:00 PM
- Check Out Time: 10:00 AM
- No Pets
- Cable Satellite
- Washer Dryer
- Resort Pool
- Hot Tub
- Near Dollywood
If you cancel your reservation 15 or more days prior to your arrival date a voucher for a future stay will be issued by host in the amount of the deposit less the reservation fee for use for a future stay within 365 days of the date of cancellation. If you cancel your reservation 14 days or less prior to arrival you will be responsible for the full reservation amount (you will forfeit the full deposit amount and the non-refundable reservation fee, and shall be responsible for the remaining rent amount and all other applicable charges associated with the reservation). Only the Guest named on the Agreement may cancel a reservation and cancellations must be made by phone call to Hosts Office.
Plans can be changed before 14 days prior to the scheduled check in with no penalty. No changes are permitted within 14 days of check in.
50th Birthday Vacation
This was my husbands 50th birthday vacation. We had a great time and enjoyed the cabin. Its was awesome how it seemed so remote but was only a short drive to all the attractions of Dolly Parton Parkway. We will be back and hopefully stay in the same cabin but definitely will stay with Elk Springs Resorts Properties.Would recommend to others? Yes
Thank you for allowing us to be a part of such a wonderful celebration, Patricia. We look forward to sharing many memories with you in the future. Please keep in mind, as repeat customers you will enjoy 10% off all future bookings.
30th Birthday Getaway
I wanted to do something amazing and different for my big 30th birthday and this exceeded my expectations. I found this cabin through the Groupon deal for Elk Springs Resort. I booked 3 nights with my husband. The cabin is not on resort property, it is actually in a gated community not far from the resort. The area and location were perfect, it was not hard to get to. It was secluded just enough for relaxation but still close to everything in Pigeon Forge. The cabin was beautiful, very clean and welcoming. The amenities were great. The fire place, jetted tub, and outdoor hot tub all worked well and provided great relaxation. We arrived later in the evening when it was dark so it was an amazing surprise when we woke up to the spectacular views through the floor to ceiling windows in the living room. Check in went well, we received a text and a phone call letting us know our cabin was ready. It was actually ready early at 8:30 in the morning! Unfortunately we were still hours away and had plans for the afternoon. I would recommend calling the resort ahead of time to find out when the cabin will be ready so you can plan accordingly. There was severe, winter weather coming on the second night, so the resort called us to be sure we were aware and that we plan accordingly. I really appreciated this. Checkout was very easy, we received a text to remind us to call the resort to check out via phone. Overall our stay here was great, I look forward to coming back and telling my friends about it.Would recommend to others? Yes
Thank you for allowing us to be a part of such a special celebration, April! We are delighted to hear we exceeded your expectations. Tranquility is certain to spoil you during your visit with a variety of top-notch amenities! We enjoyed having you as our guest and would consider it an honor for you to stay with us again in the future. Hurry back, new memories are waiting to be made!
Customer Service needs review
Check in was scheduled for 3pm. I received a text at 2:20pm advising me the cabin would not be ready until 6pm due to laundry facility problems. They knew of the problem that morning. There was even a maintance man there to fix the hot tub who waited for an hour with us because he didnâ€™t have the code to get in the house. No wonder they were backed up. An hour and a half later after waiting outside the cabin and on hold, someone finally showed up to let us in. In their contract there is verbiage stating check in times may be later than 3pm, have never encountered such inconvenience checking in somewhere.When we went to grill out we found there was no propane and maintenance couldnâ€™t make it out to provide any. On top of that the downstairs heater didnâ€™t work, requiring guests to sleep in 40 degree temperatures. It also says on their website that their are hiking trails nearby. Not at tranquility, but at their main property. There are zero trails within walking distance. The cabin is decent and the head lady of the cleaning staff was very kind and accommodating, but the customer service was abysmal.Would recommend to others? No
Thank you for sharing your experience with us, Robert. We can understand your disappointment, however, would like to clarify some of the information stated in your review. We did send a text stating that the cabin would be delayed. We try our best to ensure that all cabins are ready prior to our target time of 3:00 pm, we do have to be realistic though. We include this information to prepare you in case your cabin is delayed. Issues can arise, just as they can at your own home, however, we have the staff and resources to ensure any repairs can be handled quicker than almost any issue you could encounter at home. This was certainly the case on the day of your arrival. We did try to communicate with you and after being repeatedly cussed at, our Customer Service Representative gave you the code so you could enter the cabin before it was completed. You received your code at 3:30 pm via text message. We pride ourselves in providing exceptional customer service and do feel that you were given exceptional service even though our employee was spoken to in a manner that we hope your wife or daughter never has to endure. We did not receive any report from you regarding any issues with the heat during your stay. We provide 24/7 guest assistance and would never allow any of our guests to stay in conditions such as this. We do see that you reported the issue with the propane for the grill and you are correct that we could not bring it out the night it was reported. A text message was sent to all of our guest stating "Due to extremely poor road conditions, we are only dispatching for emergency issues tonight. No unnecessary travel advised!". The roads were icy on the night this was reported. The safety of our guests and staff is top priority to us. We sincerely apologize for your disappointment and hope your stay in our area was enjoyable in light of these issues.
We got way more than we bargained for with this cabin. The pictures donâ€™t do it justice. Even our kids would have been perfectly fine to just stay at the cabin and never go anywhere. The only complaints I have is the lights didnâ€™t work in the hot tub and there was mold shooting out of the master bedroom garden tub. Those are just minor complaints because I canâ€™t imagine staying anywhere else other than this cabin. I would recommend it to anyone. Simply amazing!Would recommend to others? Yes
Thank you for you wonderful review, Shelsi. We are delighted that you enjoyed you cabin stay! It is regrettable that you had issues during your stay, but these have been reported to the proper department and I can assure you they will be addressed. Keep in mind, we do offer 24/7 staff assistance if you have issues during you stay. We hope you will join us again during your next trip to The Great Smoky Mountains!
TranquilityWould recommend to others? Yes
Thank you for your kind review! We are delighted that you enjoyed your cabin stay and we hope that you will join us again during your next visit to The Great Smoky Mountains.
We stayed in Tranquility. It was a beautiful cabin, had everything you would want or need in it. Watching it snow out of the wall of glass was amazing. I would definitely recommend this cabin. We have stayed at Elk Springs 3 times now will never go anywhere else. Never any issues, staff is wonderful.Would recommend to others? Yes
Thank you for your fantastic 5 star review, Beverly. We certainly appreciate your loyalty to Elk Springs and are pleased you enjoyed your stay at Tranquility. You certainly chose the perfect cabin to relax and enjoy some wonderful scenery. We look forward to serving you again very soon. Hurry back, new adventure awaits!
We came here for our honeymoon, having been amazed by the pictures. But the experience was beyond what we hoped for. The cabin was incredible, easily the most beautiful we'd ever seen. It was warm, inviting, and private, everything we wanted. And while we wish we had been told earlier that the cabin wasn't actually in Gatlinberg, but in nearby Seiverville, we soon began to enjoy the 30 minute drive or so to get there. We are already discussing plans to return in the future. This was amazing.Would recommend to others? Yes
Thank you for allowing us to be a part of such a special celebration, McKenna! Congratulations! We hope you will consider making Elk Springs Resort part of your anniversary plans for many years to come. Please keep in mind, as a returning guest you will enjoy 10% off all future stays. Hurry back, new memories are waiting to be made!
An Amazing Stay
This cabin exceeded my expectations of what i envisioned. The views are spectacular, it was a home away from home. The cabin was immaculate and very clean. I couldn't find a cobweb in site. Very spacious and the 2 bedrooms are seperated enough for complete privacy. The game room was great. I loved that there wasn't another house right on top of it so there's enough privacy. I have NO COMPLAINTS at all and if i had to find something wrong here it is. Once we passed the gates or took us about 30 minutes to find the cabin at 9pm in the dark trying to turn a tahoe around on narrow pathways. As soon as you pass the gates there is a road that splits off to the right. Stay to the right and its the first driveway. Second there is a little lady bug problem in the master bathroom. I killed about 8 upon arriving seems like its coming from the light above the Jacuzzi tub. However there were no bugs anywhere else in the house and once i killed those 8 or 9 i didnt see anymore for the rest of our stay. I am DEFINITELY coming back to this house. It's was everything i needed and wanted and know. Hated to leaveand wish i could attach the beautiful pictures i have taken. You will definitely enjoy this cabin!Would recommend to others? Yes
Thank you for your fantastic review, Natalie! We are pleased that you enjoyed your cabin stay and are so excited for your future visits. Tranquility is definitely a great cabin to relax from the hustle and bustle of everyday life. The views are amazing and set the tone for a perfect escape. We appreciate you bringing the driving instruction to our attention and although we are aware that insects and critters can be a burden in this area, we are happy it did not burden your stay. Please keep in mind, as repeat customers you will enjoy 10% off all future bookings! Hurry back, new memories are waiting to be made!
First time cabin renters
Overall, we had a great stay. The cabin is in a good location and was clean and well maintained. The management staff responded quickly when called upon. We would rent here again if we vacation here in the future.Would recommend to others? Yes
Thank you for your 5-Star review, LaDonna! We are excited to hear your stay was exceptional. We would consider it an honor for you to stay with us again. Please keep in mind, as a returning guest you will enjoy 10% off all future stays.
Tranquility Cabin for our Girls Weekend
My girls and I just recently spent the weekend at the Tranquility cabin through Elk Springs Resort. We had so much fun! The cabin was beautiful and in a very private location surrounded by woods. The cabin was very comfortable also. Perfect place for a weekend away. Super convient to Pigeon Forge for shopping and food. My only complaint, and I would just be looking for something, is that it could have been marked better after you go through the first gate as to which road to take to get to the cabin. It took a little while for us to figure it out, but we found it! The Elk Springs staff was wonderful. They called the day after arrival to check in on us and see if we needed anything. Very nice, fun trip!Would recommend to others? Yes
Thank you for your wonderful review, Ginger. We are happy to have been a part of your successful ladies weekend! I will be sure to pass your recommendation along regarding the directions. We certainly appreciate your feedback, as it helps to ensure that we are constantly improving. It was our pleasure to serve you and we hope that you will join us again during your next trip to Gatlinburg! Hurry back, new memories are waiting to be made!