Mountain Dreams (#104) - Pigeon Forge Cabin
- Property type: Cabin
- Sleeps: 4
- Bedrooms: 1
- Bathrooms: 2
- Smoking: Non-smoking
- Beds: King: 1, Sofa Bed: 1
- Check In Time: 3:00 PM
- Check Out Time: 10:00 AM
- No Pets
- Cable Satellite
- Washer Dryer
- Mountain View
- Hot Tub
- Resort Pool
- Near Dollywood
If you cancel your reservation 15 or more days prior to your arrival date a voucher for a future stay will be issued by host in the amount of the deposit less the reservation fee for use for a future stay within 365 days of the date of cancellation. If you cancel your reservation 14 days or less prior to arrival you will be responsible for the full reservation amount (you will forfeit the full deposit amount and the non-refundable reservation fee, and shall be responsible for the remaining rent amount and all other applicable charges associated with the reservation). Only the Guest named on the Agreement may cancel a reservation and cancellations must be made by phone call to Hosts Office.
Plans can be changed before 14 days prior to the scheduled check in with no penalty. No changes are permitted within 14 days of check in.
Wasn't as good as the last experience
We stayed with Elk Springs last Dec for our anniversary and had a great time and experience so we decided to book again for our 5 year anniversary. Although they didn't have the same cabin we stayed in last year on the dates we needed (Picture Perfect), we ended up just choosing another cabin (Mountain Dreams). The cabin was nice and clean but we were disappointed with a few things:No holiday decorations at all. Since we were there in December, it was a shame that the cabin wasn't decked out like the last cabin we stayed in. There was no tea kettle. Again something the other cabin had which made heating up water for cocoa much better than using the microwave, which ended up making the cup and water too hot. The Pull-out sofa was extremely uncomfortable. No curtains in the main living area (no privacy) and downstairs where the pool table is. The bed in the bedroom was lumpy and very uncomfortable. The 3 pillows were tiny and really should be replaced with larger pillows for the king size bed in the bedroom. Lastly, the size of the TV in the bedroom matched the size of the pillows in there...tiny! Why would you mount a 20 inch TV in the corner of the bedroom? We ended up just watching TV in the living room on the cold leather couch bc watching TV in bed wasn't an option.Would recommend to others? No
Thank you for taking the time to share your experience with us, Jennifer. We are sorry you were disappointed in these aspects of your stay. Each of our cabins are individually owned and furnished. We do have a list of items that all of the cabins are stocked with, which is included in the information sent to each of our guests in their confirmation emails. The pictures on our website do reflect the amenities you will find once you arrive at the cabin itself. Not all of our cabins are decorated for Christmas. We try to ensure all of our guests are comfortable as not everyone celebrates Christmas. Thank you for sharing your feedback regarding the bed. We will have one of our skilled technicians inspect it to see if it needs to be replaced. We sincerely apologize if there were any misunderstandings and hope you will consider staying with us again in the future.
Great Cabin and View!
Great cabin. Super view. Clean. Hot tub would not get hot, would not even maintain temp that it was on when the lid was removed. It went down to 98 degrees. Other than that, the stay was awesome. May need some maintenance.Would recommend to others? Yes
Thank you for your kind review, Christen. We are delighted that you enjoyed your cabin stay. We appreciate you making us aware of the hot tub issue. I can assure you I will pass this along to our maintenance department and it will be addressed. Keep in mind, we do offer 24/7 staff assistance and we are happy to take a look at anything that is not up to par during your stay. We hope you will join us again during your next trip to The Great Smoky Mountains.
More than we expected, everything was perfect.Would recommend to others? Yes
Thank you for your wonderful review, Wendy. We are pleased that you enjoyed your cabin stay. It would be our honor to serve you again in the future. Please keep in mind, as repeat customers you will enjoy 10% off all future bookings. Hurry back, new memories are waiting to be made!
Great Experience!! LOVED the open view as you enter the front door. Clean cabin, comfortable bed. Had everything we needed for our two week stay. Will definitely recommend to friends and family!!Would recommend to others? Yes
Thank you for your fantastic 5 star review, Robert! We are overjoyed that you had such a great cabin stay. Mountain Dreams is definitely a great cabin to take in the spectacular mountain views and just relax from the hustle and bustle of everyday life. We appreciate all recommendations and hope that you too will join us again during your next trip to Gatlinburg. Please keep in mind, as repeat customers you will enjoy 10% off all future bookings!
Mountain Dreams Romantic Getaway Fall 2017
My husband and I had a wonderful, long weekend in this beautiful cabin with spectacular views! In particular we appreciated the cleanliness and brightness of the rental. The location is great--close to Arts and Crafts Community Trail as well as some less utilized entrances to Smoky Mountain National Park (i.e. access to Ramsey Cascades and Porter's Creek trails). The drive to Pigeon Forge or Gatlinburg is still only about 20 minutes, but we enjoyed our time away from the hustle and bustle. If you have a chance, we would highly recommend eating at Taste of Italy in Gatlinburg!Would recommend to others? Yes
Thank you for your great review, Jennifer. We are pleased that you enjoyed your cabin stay. Mountain Dreams is a great cabin with wonderful views! We hope that you are already planning your next visit. Please keep in mind, as a returning guest you will enjoy 10% off all future bookings! Also, thank you for your wonderful recommendations. Hurry back, new memories are waiting to be made.
Great cabin, great views.Would recommend to others? Yes
Thank you for your kind review, John David. We hope you are already planning your next visit to Elk Springs! Hurry back, new adventure awaits!
Amazing getaway sure lived up to its name
We had a great stay at the mountain dreams cabin. It was one of the most private cabins around and the views were absolutely breathtaking. The place was clean and cozy, though there were some AC issues with the lower level which made it a tad warm to sleep at night during a hot August night. My only concern was the massive hornets that must have lived in the roofing. Every day we found several dead or dying. Idk how they were dying but it scary to think that these were so close to the front and back door of the house - also considering I am allergic. Not that one can help the bugs! Overall everything was absolutely gorgeous and We will definitely be back .Would recommend to others? Yes
Thank you for your kind review, Christina. We are happy to hear you enjoyed your cabin stay. We certainly appreciate you reporting the AC issue to us. As these are rental homes, sometimes these things happen. It looks as if our maintenance men were able to take care of the issue after you reported it. Keep in mind, we offer assistance for all issues, even with the bees. We know that bees are no fun and would have been happy to check for a nest or even remove one. We love assisting our guest! We hope you will join us again during your next trip to Gatlinburg!
Like the privacy in this cabin
Lovely cabin, the balcony and the hot tub are very private and u barely can see the other cabin on your left. Love the Jacuzzi and the play room. The view was spectacular. The only main issue that we faced was cleanliness. We saw a giant dead bug on the table in our second day and there were two live spiders at the laundry room as well. The chairs in balcony and the fence were having spider's web. expected much more professional cleaning in this cabin.Would recommend to others? Yes
Thank you for your honest review, Fatemah. We are glad to hear that you enjoyed your cabin stay. It is regrettable that you faced cleaning issues during your stay. With the cabin located on a mountain and surrounded by trees, the spider webs and other bugs can literally pop up overnight. We do make every effort to sweep these down at every cabin cleaning and we are sorry that they weren't completely eradicated prior to your stay. We do treat our cabins monthly, so this can be the cause of dead bugs as well. Customer satisfaction is very important to us and your concerns will be looked into. We are always available to contact during your stay if you find issues that are not up to par. Please do not hesitate to contact us. We hope you will visit us again during your next trip to Gatlinburg.
Very relaxing. Nice placeWould recommend to others? Yes
We are happy you enjoyed your visit and hope you will consider staying with us again during your next visit to Gatlinburg.
Flooded Bathroom, no compensation
We travel frequently all over the United States and this was categorically one of our WORST vacation experiences EVER. Upon our arrival, a large amount of water was raining into the downstairs bathroom (despite the notice stating our unit was ready for our arrival) with water flooding the floor and seeping into the bedroom carpet. This resulted in considerable time spent in calls to the rental office, discussions with maintenance workers, etc. Further, we were unable to unpack upon our arrival until it could be determined whether we would have to relocate to another unit. Horrible start to a disappointing vacation. Fortunately, I was able guide your maintenance staff to the source of the problem by locating a leak in the refrigerator icemaker. Unfortunately, the water that seeped into the carpet caused an unpleasant odor. Despite the unacceptable condition of the unit at arrival and all this time & effort expended on our part, you determined no adjustment to our bill was warranted for all our inconvenience - which is the height of arrogance considering you value YOUR inconvenience at check-out time at $150/hour. We will NEVER return and would NEVER recommend your firm - in fact, we will be sharing this horrible experience with others online beginning with the 500 contacts we have on Facebook.Would recommend to others? No
We are sorry to hear you were disappointed in your stay, Joyce. While we can understand your disappointment in not receiving a refund, the issue was corrected quickly. As stated on the contract sent to each of our guests and signed by you prior to your arrival, we correct issues rather than refunding. Even with the best preventative maintenance, issues can arise. We provide 24/7 guest assistance and are fully staffed to ensure any issue that arises can be handled quickly. The late check out fee that you are referring to, which is $75 for 1-3 bedroom cabins, and $150 for 4 bedroom cabins and larger, is not reflective of a value amount for our inconvenience, but rather how much we value the incoming guest's expectation of being able to enjoy the full amount of time they have reserved in the cabin. It is ultimately the next guest that is inconvenienced when the check out time is not adhered to. We are always happy to arrange a late check out as well, as a courtesy without additional charge, as long as the cabin is not reserved on the departure date. Our guests only need to call to set this up, again, at no additional charge. We sincerely apologize for any inconvenience experienced and hope you enjoyed your time spent in our area in light of this issue.