Sweet Retreat - Pigeon Forge Cabin
- Property type: Cabin
- Sleeps: 2
- Bedrooms: 1
- Bathrooms: 2
- Smoking: Non-smoking
- Beds: King: 1
- Check In Time: 3:00 PM
- Check Out Time: 10:00 AM
- No Pets
- Cable Satellite
- Washer Dryer
- Hot Tub
- Theater Room
- Near Dollywood
If you cancel your reservation 15 or more days prior to your arrival date a voucher for a future stay will be issued by host in the amount of the deposit less the reservation fee for use for a future stay within 365 days of the date of cancellation. If you cancel your reservation 14 days or less prior to arrival you will be responsible for the full reservation amount (you will forfeit the full deposit amount and the non-refundable reservation fee, and shall be responsible for the remaining rent amount and all other applicable charges associated with the reservation). Only the Guest named on the Agreement may cancel a reservation and cancellations must be made by phone call to Hosts Office.
Plans can be changed before 14 days prior to the scheduled check in with no penalty. No changes are permitted within 14 days of check in.
Delightful Mountain Retreat
The property is in a fantastic location; far enough away to feel like an escape, but close enough to attractions that a trip to Pigeon Forge or Gatlinburg isn’t inconvenient in the least. The cabin is tastefully furnished, well-supplied, and wonderfully cozy. A well-maintained property where I would stay again without hesitation!Would recommend to others? Yes
We are happy to hear you enjoyed your stay, Brett. Sweet Retreat is an exceptional cabin that is perfect for creating memories that will last a lifetime. It is fantastic that you were able to enjoy some of the local attractions. We hope you will make plans to stay with us again on your next trip to The Great Smoky Mountains! Don't forget to mention you are a repeat visitor at the time of your next booking to receive 10% off.
First time cabineers
This was an impressive cabin new, and big, 3 TVs, nice big bed, well placed lot in the woods not to far from dlthe fun in pigeon forge. Would prefer newer pots and pans. Couch cracking peeling leather Netflix had a locked parental control Balcony porch had left behind cigarette ashes and while impressive it was a bit creepy. Some tree obstruction to get that great view, otherwise yes a nice view can be attained at a certain angle. We are new to cabins so the creeking and random notice had us wondering who's outside. We stayed 3 days, the last day we were very comfortable and happy.Would recommend to others? Yes
Thank you for your honest review, Roberto. We are pleased that you enjoyed your overall stay. We appreciate your suggestions, and I have passed them along to the proper departments to be addressed. It would be a pleasure to serve you again in the future. Please keep in mind, as repeat visitors you will enjoy 10% off all future bookings!
Beautiful is a understatement!!!
Looked just like the pictures. Cabin was in impeccable condition. Location is prime!! Definitely will be returning.Would recommend to others? Yes
Thank you for your fantastic review, Rashenda! Sweet Retreat is certainly a great cabin, and we are pleased to hear you enjoyed your stay. We look forward to your next visit with us!
Very very pleased !
Expensive with all fees added in, but very well worth the money! Everything was literally perfect. The directions to the location was not very clear, and the sign on the building was very inadequate. The employees helped me out and were very professional. Great stay !Would recommend to others? Yes
Thank you for your kind review, Aaron. We are delighted to hear you had such a wonderful stay. We are sorry to hear you experienced difficulties in finding the property. We are limited on signage in some of the resorts. They have strict policies to try to keep from distracting from the beauty of the area and the cabins. We sincerely apologize for any inconvenience experienced and hope you will consider staying with us again in the future.
We loved the cabin. It was located in a serene community and contained all the amenities to provide comfort and relaxation. It is tastefully decorated and extremely comfortable! Not too far to get to many things to do, including all the attractions in Pigeon Forge. We would definitely recommend the cabin and Elk Springs, provided outstanding customer service.Would recommend to others? Yes
Thank you for your kind review, Anita! We are delighted to hear we exceeded your expectations. We enjoyed having you as our guest and hope you will consider staying with us again during your next visit to The Great Smoky Mountains. Please keep in mind, as a returning guest you will enjoy 10% off all future stays. Hurry back, new memories are waiting to be made!
The cabin was very nice, clean. The spa was not. We only used it once because it smelled so bad, like mold and it was making dirty bubbles. The location was terrible. No privacy which I guess was our fault for not realizing it was in a community...but worse than that was the construction noise behind us. Nail guns, saws, cement trucks going by...not exactly a relaxing getaway!Would recommend to others? No
We appreciate you sharing your experience with us, Donna. It is regrettable, however, that we did not hear of your disappointment until now. We have experienced staff members available to assist our guess at all times. We do have time-stamped photos of this cabin's hot tub cleaning on 4/27. If indeed it was not cleaned up to our standard, we could have easily sent someone out to evaluate and re-clean if needed. Please don't suffer, call us! We love assisting our guests and never want you to leave dissatisfied. We hope you will allow us another opportunity to serve you in the future. Thank you for sharing your thoughts.
We had such a wonderful time in this cabin. It was very clean and stocked with everything we needed (blankets, towels, kitchenware, etc.). The view was beautiful and the cabin was perfect. The Elk Springs Resort customer service was phenomenal - on our first full day, we even got a call to make sure everything was up to par. The only issue we had was with a party that apparently took up about 4-5 large cabins right below ours. They were loud all night, every night while we were there and it made enjoying the beautiful back porches at night impossible. We didn't know who to call about the noise and we didn't feel like calling the police because we were really just trying to enjoy a nice weekend away. The loft did not have stairs to access it and there were quite a few carpenter bees, but that comes with the territory in a cabin resort. Overall a wonderful stay! We will be back but will make sure there isn't a wedding or fraternity/sorority get away the next time we go.Would recommend to others? Yes
Thank you for your kind words, Cassandra. It is delightful to hear that you enjoyed the Sweet Retreat cabin! With top-notch amenities and wonderful mountains views, this cabin is truly a perfect choice for a nice getaway. We are very sorry to hear that your stay was disturbed by another group. Please keep in mind, we do offer 24/7 staff assistance and we are available to assist you with any issues that may arise. We look forward to your next visit with us, and please keep in mind as repeat visitors you will enjoy 10% off your next booking.
Elk Springs Resort - A Sweet Retreat Review
I recently stay at "A Sweet Retreat" at Elk Springs Resort in Sevierville, TN. The reason I was most dissatisfied with my stay is due to not having hot water. When trying to use the jacuzzi bath, there was no hot water. We eventually discovered that there was no hot water in the entire cabin. This started around 8:30pm on a Saturday night and was still not working when we went to sleep at 4:00am. There was a maintenance number listed to call if you were having issues with the jacuzzi, however, when calling, there was no answer and a message saying they were closed. Obviously, we pay per night, but we were without the amenities we were paying for AND hot water an entire night. We left a voicemail on the phone of the number listed and received a call back in the morning. The only thing we were told after explaining the situation was that if the water was now working there was no reason to send maintenance over. There was no apology or anything offered due to the HUGE inconvenience. I was told that they would speak with a manager and get back to us. We called back the next day when we were checking out to follow up and ask a couple of questions in regards to our checkout, but never got an answer. We left a voicemail and never had our call returned. It has been 5 days and we haven't received any type of follow up. The customer service was terrible, which I was not expecting. No matter how nice the cabin looks, it means nothing if you can't use the amenities and if the customer service is poor.Would recommend to others? No
Thank you for taking the time to share your experience with us, Brett. Your review certainly concerns us, however, after looking into this information we would like to clarify the details of this review. You stated that the issue with the hot water started around 8:30 pm on Saturday night, however, we were not notified until after midnight, after the office closed. Two of our representatives tried contacting you the next morning once the office opened and could not reach you. They both left voice mails asking you to contact us. Once the representative spoke with you, she was informed that the hot water was working at that point. We did speak with the representative that spoke to you personally and she did apologize to you. While we can understand this can be frustrating, we are not able to compensate for issues that we can not verify or do not have a chance to correct. This cabin has not experienced any hot water issues either prior to or after your stay. Our technicians thoroughly inspected the cabin and could not find any issues whatsoever. We are sorry that you felt the customer service was horrible, we respectfully disagree. Our representatives have spoken with you multiple times, including today. Although we will not be approving compensation, we do offer our sincerest apologies for any inconvenience experienced and hope you were able to enjoy your time spent in our area.
Great cabin. Very clean when we arrived and was a really neat place to stay. Will definitely go back again.Would recommend to others? Yes
Thank you for sharing your experience with us, Zane! Customer satisfaction is very important to us and we strive to make sure every guest has nothing but an amazing vacation! We appreciate your business and look forward to your return stay with us!
Outstanding experience with the exception of the steep hill that was our parking area.Would recommend to others? Yes
Thank you for your kind review, Christopher. We are delighted that you enjoyed your recent cabin stay and we also appreciate your feedback regarding the parking area. We hope you will make plans to visit Elk Springs again during your next trip to Gatlinburg.