Majestic Mountain Pool Lodge - Pigeon Forge Cabin
- Property type: Cabin
- Sleeps: 42
- Bedrooms: 7
- Bathrooms: 10
- Smoking: Non-smoking
- Beds: King: 2, Queen: 6, Sofa Bed: 3, Bunk: 4, Other: 5
- Check In Time: 4:00 PM
- Check Out Time: 11:00 AM
- No Pets
- Washer Dryer
- Hot Tub
- Cable Satellite
60 days prior to arrival a refund by Host is available with a 10% cancellation fee. Host does not under any circumstances provide refunds for cancellations requested within 60 days of reservation arrival date.
Could be a great place, paying attention to details is needed.
A great potential rental, some flaws from management and cleaning crew was the Issue. Mangment over looked some paperwork details that caused a lot of running around to fix at the very last min. The pool was freezing although it did have a heater they had it turned way down and the hot tub had no chemicals making it completely green and nasty by the first night. Half of the arcade games do not work, and those that do only half of the game works. the trundle beds are not beds, they are slates of wood with a blanket over them.Would recommend to others? No
Beautiful place for my family!!Would recommend to others? Yes
So glad you enjoyed your stay with us. We hope to see you back real soon!
Mountain majestic pool lodge
Our vacation itself was great because we love the area of pigeon forge and surrounding areas. However, this cabin left much to be desired. We did not receive a pool alarm code in our welcome email, only the key code so the first 20 minutes of our stay was spent on the phone with alarms blaring and talking to a company rep. Not the best start. The beds were awful - very noisy to the point we didn't sleep well because of how loud they were. Kitchen floor was dirty and sticky when we got there and the tables were dirty. We ended up buying cleaning supplies and doing it ourselves. Both refrigerators worked, however were broken inside without shelves. The lack of space for refrigerated food and drinks was disappointing as was the size of the kitchen and dining areas for the amount of people the cabin holds. There was just not enough room to make a meal for the number of guests that were there. Several games in the game room didn't even work. We think what was a pool maintenance person entered the house without knocking and didn't even introduce himself, just walked in. With small children running around, this bothered me that there was a stranger (to us) unannounced in our cabin. One kitchen cabinet was missing a door. One of the posts in the railing on the deck was broke and loose, a very dangerous situation for children running around on the deck. The house was very loud, seemed as if there was no insulation between rooms and floors were noisy also. Dresser in one king room was broken with no mirror and put in a very odd spot in the room so you couldn't walk between the bed and the wall. Never got a trash pick up halfway through our stay. This should be a given with the amount of people that stay in the cabins. The cabins were too close to one another, we could see the neighbors within 30 feet and heard all of their conversations. Not exactly the peaceful setting in the mountains we were hoping for.Would recommend to others? No
Thank you for your recent stay at Eden Crest. We are terribly sorry to hear about the problems you encountered during this stay. Please know that if we are made aware of any situation while you are in house we would be quick to fix the issues. As for the close quarters, we would like to apologize, our website is a very good representation of how close the cabins are by looking at the photos. Please know we will work hard to correct the issues you have brought to our attention. Again, we apologize.
We had an amazing time.Would recommend to others? Yes
So glad you enjoyed your stay with us. We hope to see you back real soon!
Good vacation cabin
Great cabin. Great build. Great location. Great size, it slept my family of 40. Game room was fun, balcony are Great, kitchen a great size, enough bathtooms. However, he cable barely worked, the security code to the pool room didn't work so we had to deal loud annoying sound, parking was a nightmare for 8 vehicles. I recommend carpooling as much as possible to this place. Gas grill was good but ran out of propane after only using it twice. Wifi was a joke, it barely worked. Hot tub was ok but battling mosquitoes made it not fun. The pool is small and water was cold. Overall it was a fun experience and great location for family reunion.Would recommend to others? Yes
Thank you for your recent stay at Eden Crest. We are terribly sorry to hear about the problems you encountered during this stay and have shared your feedback with our management team. Please know we will work hard to correct the issues you have brought to our attention. We will always strive to provide our guests with a great vacation experience and continue to make improvements whenever we fall short of that goal. We hope to see you again soon !
The hot tub was not clean. Called Eden Crest and they sent out cleaning crew. Some of the TV's did not work properly. Called Eden Crest and they sent out repair men, but the TV on the main floor in the main gathering room was never fixed. On the main floor porch, there was broken items on the hand rail that caused a safety issue, called Eden Crest and they said they would send out repair men. The problem was never fixed. Other than these items, the over all stay was ok.Would recommend to others? No
Thank you for your recent stay at Majestic Mountain Pool Lodge. We are terribly sorry to hear about the problems you encountered during this stay and have shared your feedback with our management team. Please know we will work hard to correct the issues you have brought to our attention. Again, we apologize.
This was the absolute best experience I've ever had with any accommodation. The booking experience with Nikki was very easy and hassle free. Days before the trip they sent an email request to download the Eden Crest app, which they fed all the information that you would need for your rental (codes, directions, check in, etc), so cool. When we arrived with our party of 30+, this place instantly made me look like a super hero to my family. From the pool, the arcade, the spacious rooms, the open kitchen and dining area already stocked with every utensil and pan you can think of, to the truly amazing view, this place was EVERYTHING we needed for our 5 days. We had a BLAST!Would recommend to others? Yes
We are so glad to hear that you enjoyed your stay with Eden Crest. Our staff strive very hard to make our guests vacation experience the best that it can be. We always love to hear such great positive feedback. We look forward to having you come stay with us again.
Hernandez 50th Anniversary
After reading some recent reviews I was a little worried but the house was perfect for our family of 16. Just a few comments for improvements: there needs to be a broom available for clean-ups, the pool could be a little warmer but was clean, the windows in the den and dining room badly needs blinds - the evening sun was horrible! Yes, the house was noisy but with 8 grandkids running around how could it be quiet. Overall, a wonderful week to celebrate our anniversary.Would recommend to others? Yes
Thank you for your recent stay at Eden Crest. We are terribly sorry to hear about the problems you encountered during this stay and have shared your feedback with our management team. Please know we will work hard to correct the issues you have brought to our attention. Again, we apologize. We hope to see you again soon!
Our family had a wonderful time. The property layout was great for us and the amenities were good. Our only complaint was, there was a storm and the rain and wind were blowing hard and the property had water leaking in on the west side. Overall it was a great time for all.Would recommend to others? Yes
Sorry to hear you got caught in the severe weather we had. Thank you so much for taking the time to fill out the survey regarding your stay. These surveys are very important to us as they allow us to discover what areas we excel at but also what areas need attention. Our desire at Eden Crest is to try and provide all guests with a wonderful vacation experience. We hope to see you again very soon!
The sofas in the cabin had been replaced and updated. The cabin was actually nice but the pool was broken and useable my entire stay which was the bases on me choosing that particular cabin. I had to call Eden Crest everyday regarding the condition of the pool it was dirty (full of bugs) and extremely cold. I am highly disappointed on the way this problem was handled by the management company. Don't waste your time with this company will be disappointed.Would recommend to others? No
Thank you so much for taking the time to fill out the survey regarding your stay. These surveys are very important to us as they allow us to discover what areas we excel at but also what areas need attention. Your feedback is vital to our future success as we learn so much from our guests that allows us to continue providing excellent customer service. Our desire at Eden Crest is to try and provide all guests with a wonderful vacation experience. We hope to see you again very soon!