Big Pine Lodge - Pigeon Forge Cabin

We are very sorry that you had any issues during your stay. Sadly you did not mention any of the issues while you were in the cabin. Had you mentioned them while you were here we would have quickly addressed them for you. In the future we would respectfully request that you let us know about any issues so that we can remedy them for you in a timely manner. Keeping this in mind we know that your next visit can be one that you truly enjoy!

We are sorry that you did not fully enjoy your stay. The fireplace is turned off in Spring and turned back on in late Fall. The cold spell caught us all by surprise. We are sorry the desire for a fireplace arose in the midst of what should have typically been warm weather. While we understand the desire to have things in working order it is unfortunate that items especially gaming systems will break. Gaming vendors service them regularly but sadly they will break time and time again. Our records show that only one game is awaiting a part that is on back order. The burner control was remedied immediately upon being brought to our attention The rocking chairs appear to simply need a fresh staining. The owner of the cabin is actively involved in updates and maintenance on the cabin. Again we are sorry that there were any issues but sadly wear and tear or issues can arise in vacation homes just like they do in any home. Please accept our apology for any inconvenience experienced.

We are so glad to hear that you enjoyed your stay with Eden Crest. Our staff strive very hard to make our guests vacation experience the best that it can be. We always love to hear such great positive feedback. We apologize that one of the arcade games is broken. We look forward to having you come stay with us again.

We are so glad that you enjoyed our excellent customer service! We have a great team that strive to provide each guest with superior care. We are sorry that the issue with the leak occurred during your stay. We hope that the next time you visit the Smoky Mountains your stay will be one to truly brag about. We look forward to seeing you again soon!

We are sorry to hear that you had any issues. It is extremely unfortunate that you did not report any of the issues during your stay. We are shocked to hear that you did not have any hot water. Two elements in the hot water heater had been replaced before your arrival. Everything tested to work perfectly and we have not had any complaints about hot water since your stay. We are very confused about the comment that there are full box springs under the queen mattress. Mattress and box springs always come as a set from the furniture store. The only thing that we can imagine is that due to the nature of the log beds design the mattress may have shifted to one side and caused it to hang over some. Sadly, yes, the race game requires a vendor to order a part. Arcade games unfortunately can be sensitive and break more than once. Unfortunately there is little we can do to anticipate or prevent. As an issue arises we will address it. If the arcade becomes too old and parts unavailable the cabin owner may decide to replace or remove it. When that change occurs the photos and information regarding the cabin will be updated. Our Vacation Planners would be happy to help you find a cabin that may better suit you for your next visit to the Smoky Mountains.

So glad you enjoyed your stay! Thank you so much for taking the time to fill out the survey regarding your stay. These surveys are very important to us as they allow us to discover what areas we excel at but also what areas need attention. Your feedback is vital to our future success as we learn so much from our guests that allows us to continue providing excellent customer service. We apologize for any inconvenience for the issue with the hot water and arcade machine. We would of been happy to send out maintenance had we known. We hope to see you back again soon!

So glad you enjoyed your stay! Thank you so much for taking the time to fill out the survey regarding your stay. These surveys are very important to us as they allow us to discover what areas we excel at but also what areas need attention. Your feedback is vital to our future success as we learn so much from our guests that allows us to continue providing excellent customer service. We hope to see you back again soon!

We are very sorry that you had any issues during your stay. Sadly you did not mention any of the issues while you were in the cabin. Had you mentioned them while you were here we would have quickly addressed them for you. In the future we would respectfully request that you let us know about any issues so that we can remedy them for you in a timely manner. Again. we apologize.

We are terribly sorry to hear about the issue you had during your stay. We take all issues very seriously. As you may or may not know, all of our calls are recorded for quality assurance purposes. We have investigated why the hot water was not addressed during your stay and you spoke with our after hours answering service who failed to inform us of the issue. In the future, if you do not hear from us in a timely manor, please call during office hours and we will quickly address any issues you may have. Again, we sincerely apologize. We hope to see you again soon.

So glad you enjoyed your stay! Thank you so much for taking the time to fill out the survey regarding your stay. These surveys are very important to us as they allow us to discover what areas we excel at but also what areas need attention. Your feedback is vital to our future success as we learn so much from our guests that allows us to continue providing excellent customer service. We hope to see you back again soon!