Majestic Manor - Pigeon Forge Cabin
Nightly
rate
The Cabin
- Property type: Cabin
- Sleeps: 12
- Bedrooms: 5
- Bathrooms: 4.5
- Smoking: Non-smoking
- Beds: King: 5, Other: 1
- Check In Time: 4:00 PM
- Check Out Time: 11:00 AM
- Pets Allowed
Description
Amenities
- Resort Pool
- Washer Dryer
- Cable Satellite
- Theater Room
- Grill
- Hot Tub
- Wifi
Host
Cancellation Policy
60 days prior to arrival a refund by Host is available with a 10% cancellation fee. Host does not under any circumstances provide refunds for cancellations requested within 60 days of reservation arrival date.
Traveler Reviews
Verified Guest
The tail
Was great weekend
Would recommend to others? YesSo glad you enjoyed your stay with us. Our desire at Eden Crest is to try and provide all guests with a wonderful vacation experience. We hope to see you again very soon!
Verified Guest
Family Vacation
This house was perfect for our family (5 adults and 4 children-ages 13, 11, 9 & 9). The downstairs was just idea for the children. The porches were so inviting for early morning coffee/tea while planning our day. All areas were spacious, very comfortable, and clean. The Eden Crest team provided a high level of service from the time the reservations were made to check-out. The kitchen is extremely nice with a round table that seats 9. We could have used more glasses to accommodate our group. Given the opportunity, we will definitely return and highly recommend Eden Crest and this particular property.
Would recommend to others? YesWe are so glad to hear that you enjoyed your stay with Eden Crest. Our staff strive very hard to make our guests vacation experience the best that it can be. We always love to hear such great positive feedback. We look forward to having you come stay with us again.
Verified Guest
Perfect Cabin
We had an amazing time, wish we could have stayed longer!! The staff was kind, the cabin was awesome, the area was perfect, and we completely enjoyed ourselves!!
Would recommend to others? YesThank you for taking the time to share your comments. These reviews are very important to us as they advise us on where we excel and where we may improve. We appreciate you taking the time out of your busy day to share your comments. Our team strives to provide each guest with an exceptional escape to paradise! We look forward to seeing you again soon.
Verified Guest
Great long weekend had by all
The cabin was very nice and clean and the beds comfortable with a lot of privacy. The driveway was not as big as we expected, especially since there were 5 couples in 4 separate vehicles.
Would recommend to others? YesThank you for taking the time to share your comments. These reviews are very important to us as they advise us on where we excel and where we may improve. We appreciate you taking the time out of your busy day to share your comments. Our team strives to provide each guest with an exceptional escape to paradise! We look forward to seeing you again soon.
Verified Guest
Majestic Manor - Great Cabin
We had a great time staying at the Majestic Manor. The cabin was clean, very neat and add ample space. Loved the huge round kitchen table. The only disappointment was the lack of large pots and not enough silverware. Other than that, we would definitely book this cabin again.
Would recommend to others? YesSo glad you enjoyed your stay! Thank you so much for taking the time to fill out the survey regarding your stay. These surveys are very important to us as they allow us to discover what areas we excel at but also what areas need attention. Your feedback is vital to our future success as we learn so much from our guests that allows us to continue providing excellent customer service. We contacted the Owner about adding more pots and silverware and he is shipping a whole new set of pots and even some more skillets. He is also sending a whole new upgraded set of silverware. Thank you for your advice! We hope to see you back again soon!
Verified Guest
Best Cabin Ever
The cabin was Beautiful! It was located close enough to everything with only 15 minute drive. The kids had a ball playing air hockey and watching movies. The cabin was clean and spacious, beautifully decorated. We loved the table and it was. Great way too eat together. The gas tank was low and services came out quickly and replaced it. We will return. We had a great time!
Would recommend to others? YesThank you for taking the time to share your comments. These reviews are very important to us as they advise us on where we excel and where we may improve. We appreciate you taking the time out of your busy day to share your comments. Our team strives to provide each guest with an exceptional escape to paradise! We look forward to seeing you again soon.
Verified Guest
Hot tub
The porches were starting to get in poor condition. Where the hot tub sits the porch is swagging. It didn’t look real safe.
Would recommend to others? YesWe appreciate you taking the time to share your comments with us. These reviews are very important to us as they advise us where we excel and where we may need to improve. We have shared your comments with our maintenance team as they will make sure that the deck is secure and replace if need be. Again, we apologize and hope to see you again soon.
Verified Guest
Needs a cleaning
I was really excited to go on this trip. I called to confirm that we were in downtown gatlinburg and if the home was available to check in early that would be great. The person on the phone said they could request an early housekeeping but if not they would text me at 4pm with code. At 4:15 I never received code so called again. Mind you I am downtown with spotty cell service. They tell me I need to send them a picture of my id before I can get code. I told them you have emailed me 5 times and never mentioned this when I could have done at home which would have been a lot easier. They finally gave me code. We got there opened the door and the alarm system started blaring. Three different people from the alarm company called and asked for this "code" that apparently they did not tell me again After the blaring sirens went off for 20 mintues someone from Eden Crest called and gave me codeWe were excited about the hot tub. Got ready and the tub was cold. No one even started before we arrived It never got warm and finally saturday we called and they gave us another error code to fix. We fixed the hot tub and it started to warm up so we all got in it. The next day everyone we came with has a horrible rash which after going to the doctor for is a "hot tub rash" that is caused when hot tub is not cleaned .. Super gross!!!!We paid close to 500.00 a night and was really not that impressed. I should get some money to pay for my co- pay to the doctor to get rid of this rash all over me !
Would recommend to others? NoWe are sorry to hear that you had difficulty checking in. Our remote check-in process is typically much easier and smoother. We have recently been forced to start requesting driver's licenses for security purposes. We are sorry that it caused you issues. The alarm code is listed on the driving directions form and within the app that you used to locate the cabin. Unfortunately if you do not input the code for the alarm within 30 seconds it will go off at which time it will require an abort code to stop it. The alarm is monitored and we were also contacted that it was set off. The hot tub is not only drained of old water, cleaned, refilled with fresh water but also is also chemically treated. Lack of cleanliness absolutely would not be the cause for any rash from use of the hot tub. However, the chemicals used to keep the water clean can cause rashes. Rashes may occur if more than the recommended number of guests use the hot tub at one time and/or the recommended 20 minute maximum usage time is exceeded. Regardless of the fact that the rash is most likely due to over use we offered to forward your medical bills to the owner for reimbursement. Sadly you have yet to provide us with a medical bill. Again we are sorry that you had issues during your stay and have made every attempt to go up and above in customer service.
Verified Guest
Family get-away
When we arrived we were told the house was ready, but, through no fault of the young woman at check-in, it was not. we got to Majestic Manor and was met at the door by a maintenance man informing us the hot tub was leaking and someone else would arrive shortly to repair it. No one came, so we called the next day and it was fixed. Several other housekeeping issues and Eden Crest made every effort to address. In fortunately, we have decided not to rent this property again, but will still use Eden Crest for rentals.
Would recommend to others? NoThese reviews are extremely important as they help us to learn where we excel, but also where we can improve. We are sorry to hear that your cabin choice did not exceed all your expectations. We do apologize for any inconvenience for the issues you encountered. We however cannot predict when something will not work properly and require maintenance. We would love to have the opportunity to let our vacation planners help you find a cabin more fitted to your liking in future. Our desire at Eden Crest is to try and provide all guests with a wonderful vacation experience. While we are human and none of us are perfect our efforts were sincere and hope that you will accept our sincere apology in the spirit in which it is given.
Verified Guest
Great place to get away!
Majestic Manor is a beautiful cabin for a great getaway!! The property description and pictures were very accurate, but the pictures don't do it justice - the cabin is beautiful! It was very well maintained and clean and the maintenance staff was very hospitable. We had a small issue with the hot tub, but when called about it they sent someone out quickly to fix it. This is a cabin that I would definitely return to and have already recommended to family and friends!
Would recommend to others? YesWe are so glad to hear that you enjoyed your stay with Eden Crest. Our staff strive very hard to make our guests vacation experience the best that it can be. We always love to hear such great positive feedback. We look forward to having you come stay with us again.
