Cedar Falls (#8) - Pigeon Forge Cabin

This was my 6th time staying in a cabin through Eden Crest. All previous times had been great, including the two previous times I’d stayed in this exact cabin, but this time was disappointing. About 1 pm on Wednesday, July 25th, we headed to the cabin because I got the message in the app with the door code. We tried it and it didn’t work. I called Eden Crest, and the person I spoke to on the phone was rude saying “it doesn’t matter if you get the code in the app, you have to get it in a text message, that’s when the cabin is ready.” He said the inspector still had to come and once the inspector gave it the all clear, we could go in. We decided to leave stuff on the porch and go about our day. As we were leaving, the inspector showed up. He had a horrible attitude. He said, “Did they already let you in?” I explained to him the situation. He said he needed to go through the cabin. He did and tells us that there were a few things he needed to fix. We said, “can we at least set our stuff inside?” He said, with a very sarcastic and rude attitude “Well if they said you could go in, then go ahead.” So, we try to go in and the door is locked again. And at this point, the inspector has jumped in his truck and already left. Frustrated, we left. About 3:30 pm we get the text with the door code. The door code sent in the text wasn’t the same as the one in the app. What’s the purpose of sending the code in the Eden Crest App when a) it doesn’t mean anything, because the cabin wasn’t ready and b) IT’S THE WRONG CODE! When we arrived back at the cabin around 7:30 pm, we were in a hurry to get the two young kids to bed. Turns out, there was only one pair of full size sheets for the bottom bunk, and the rest were twin sheets. We weren’t going to put the kids on the top bunk, so we took sheets off one of the queen beds in a

Very comfortable, well kept cabin. Went in group with 6 adults and 4 kids and still had extra room for more people. Added bonuses of hot tub on the covered deck and a grill that gets hotter quicker than any grill I've ever used.Only critique, and it's a small one, is the need for better cookware in the kitchen, basically burnt our breakfast every day with the lack of non stick fry pans.

We rented this cabin for a weekend. More than enough space for 9. Very clean, plenty of hot water. Our issues were the WiFi didn't work called the desk and they said we didn't have internet. The code was wrong on the paper we were given at check in.On the router was the correct code. The code on the activity center was in correct and we had to contact the main desk. New code given, but didnt say anything about the security alarm. Refrig. very old with frost in the freezer. Kitchen sink had a bad seal so leaked water below. We called to report.The area around the house had broken glass and the steps on the walkway to pool were in very bed repair. Maintenance of the pool area was lacking.

We can’t wait to come back and stay! Very homey & clean!!!

Had a very this day would enjoy coming back to see me was great thanks for the stay I definitely will recommend a friend to enjoy that type of static

We were well pleased with this property and the location. There were only a couple minor things that need to be repaired. One was the hand rail on the stair case and the other was the bottom step. The Chalet was very clean and up to date and served our needs very well. We certainly would love to stay here again...

We had a great time as always. This is the second year in a row we have rented this cabin. Only disappointment was the fact that the beds had been changed around a little bit, and this created a little bit of a sleeping issue for us. Otherwise, it was great!

The property was well maintained and very clean. We had all our children there for our 50th anniversary and we had plenty of room along with our privacy.

My family has been doing an annual weekend stay in the smoky mountains for 5 years now and this was definitely the best place we've stayed in. The chalet was clean, furnished well and beautifully, roomy and well-lit, and not way up the side of a mountain. We were very pleased and will very likely stay here again next year.

The cabin was nice and in a great location, but we had a frustrating start. We arrived 2 hours early and called to request an early check in. They said we would have to wait till it was inspected. We waited and saw no inspection and received our door code at 3:59 PM. The door code did not work so we had to call for assistance. The maintenance man arrived 25 minutes later to let us in. Our alarm code was also wrong so the alarm went off. (We heard 2 other alarms go off around that same time.) Maintenance man had to call to get a code to shut off the alarm. We did not have a welcome pack in our cabin and the office staff said they could not bring it to us. So we had to waste 40 minutes in traffic to retrieve the welcome pack from the office. The fireplace set off all the smoke detectors so we could not use them. Frustrating is putting it mildly when spending $320 per night. Other than those service issues the cabin was fine.