Moose-behaving - Pigeon Forge Cabin
- Property type: Cabin
- Sleeps: 8
- Bedrooms: 2
- Bathrooms: 2
- Smoking: Non-smoking
- Beds: King: 2, Sofa Bed: 2
- Check In Time: 4:00 PM
- Check Out Time: 11:00 AM
- Pets Allowed
- Resort Pool
- Washer Dryer
- Hot Tub
60 days prior to arrival a refund by Host is available with a 10% cancellation fee. Host does not under any circumstances provide refunds for cancellations requested within 60 days of reservation arrival date.
Iâ€™m just going to list pros and cons. We have stayed in a lot of cabins and were overall satisfied with our stay, but wouldnâ€™t stay in Bear Creek Crossings again due to location. Pros: hot tub, golf supplies in cabin, cabin was very clean, great water pressure, didnâ€™t run out of hot water, jacuzzi, sauna, indoor pool, out door pool, kitchen well stocked with necessities, king beds comfortable, large gated deck, large table on deck, grill, lots of games, and tv with direct tv in every room. Cons: at 4:15p they were still inspecting our cabin on check in day( they would probably charge extra if I checked out late...), we were there 5 days and they didnâ€™t pick up the garbage, no broom in cabin, location from town, hot tub has no privacy walls, pull out couches uncomfortable, wooden stairs( if you have small children they are really slick and there is no gate), and both bathrooms are in the bedrooms.Would recommend to others? Yes
We are sorry that your cabin choice was not to your liking. Bear Creek Crossing is very popular resort due to its proximity to the Parkway but we have several cabins available throughout Gatlinburg, Sevierville, and Pigeon Forge. Our Vacation Planners would be happy to help you find a cabin that may better suit you. We would also be happy to send out a courtesy trash pick up had you let us know about the need. Again we are sorry that you did not fully enjoy your cabin choice. We hope that your next visit is one that you can brag about.
Our overall experience was great loved the cabin it was clean and well kept the games all worked which was a big plus the pool was beautiful and clean loved the hot tub a good way for the adults to relax after a day with the kids if I had to complain about anything we did alot of cooking at the cabin and had to buy pans to cook in because the ones at the cabin could not be used but that was the only complaint I guess not alot of people cook at the cabin but we were there a week and really wanted to stay and enjoy the cabin and pool and just be together I know it's not a major complaint but it was an extra expense so overall our vacation was great would recommend to friends and family.Would recommend to others? Yes
So glad you enjoyed your stay! Thank you so much for taking the time to fill out the survey regarding your stay. These surveys are very important to us as they allow us to discover what areas we excel at but also what areas need attention. Your feedback is vital to our future success as we learn so much from our guests that allows us to continue providing excellent customer service. We would of gladly brought you more pots and pans had we been made aware. We apologize for any inconvenience. We hope to see you back again soon!
Construction and noise
Some people only take one vacation a year and they plan extensively for it. My family was looking for a quiet and relaxing place to spend a few days. We had never been to Tennessee and decided this would beÂ perfect. We arrived Saturday and the cabin was ready early. The cabin was beautiful and filled with various amenities. Saturday and Sunday were spent in the hot tub, sauna and on the deck enjoying the peaceful sounds of the Tennessee smokey mountains. That all changed Monday morning at 7:00am. The house behind us was under construction and work began early. For the next three days, we were all woken up by enormous and loud work trucks coming and going all day, nail guns, table saws and screaming construction workers. This lasted until almost 8:00pm. The noise was so bad, we stopped going outside on the deck. We were supposed to leave Thursday morning, but wound up leaving Wednesday, an entire day early just to get away from the noise.Â The last few days were extremely disappointing. I will not be booking another vacation with Eden Crest. I believe it is the management companies responsibility to be honest about a construction site being located 50 yards from your back deck. Had I been given this knowledge, I would have easily chosen another cabin. Instead of being honest, Eden Crest ruined the only vacation my family is taking this year.Would recommend to others? No
We are very sorry that the construction noise was so frustrating for you during your vacation. Sadly, the fires created an unprecedented catastrophe for this area. While the loss of life was clearly the most heartbreaking element of the firestorm, the reconstruction has now created some noise nuisances for guests. Construction to rebuild cabins throughout all of Gatlinburg and the surrounding areas has been a blessing for many and as you have expressed an irritant for others. Some owners have moved to entirely new areas and resorts in hope that they may have easier evacuation routes. Fortunately, the construction noise is temporary, so we appreciate any all patience during the building phase.
very nice indeed.
very nice.will return in next vacation .thank you for all of your help.Would recommend to others? Yes
So glad to hear you enjoyed your stay! Thank you so much for all the positive feedback. Our desire at Eden Crest is to try and provide all guests with a wonderful vacation experience. We hope to see you again very soon!
The cabin was very clean and was decorated nicely for Christmas, which was an added bonus. The only problem was we didn't get to stay long enough. We will definitely use this company again. Thank you so much!Would recommend to others? Yes
We are so glad to hear that you enjoyed your stay with Eden Crest. Our staff strive very hard to make our guests vacation experience the best that it can be. We always love to hear such great positive feedback. We look forward to having you come stay with us again.
Very good. There were really only two issues. The beds in both bedrooms should be replaced. They were not comfortable at all. The other issue was the house alarm. It would go off for reason (it went off at 2:00 am Tuesday morning)Would recommend to others? No
We are very sorry to hear that you did not enjoy your cabin choice. As you may or may not know each of our cabins are privately owned. Each owner personally chooses the dÃ©cor and amenities that they feel will be the most inviting experience for both themselves and guests. Mattress preference are very personal. Sadly we show no record of you contacting us about the beds. If for example you thought that it was too stiff we could have brought a mattress pad out to make the experience a bit softer for you. Our Vacation Planners would be happy to assist you in finding a cabin that may better suit you next time. We appreciate your continued support of Eden Crest and hope to see you again soon.
Great Family Getaway!
Had a great time! Cabin was beautiful and nicer than the pictures. Game room was awesome! Hot tube was good for the kids, never got â€œhotâ€ enough for the adults. Hid-a-bed mattresses were not very comfy but it was a hid-a-bed. Over all we had a great family weekend and would love to come back!Would recommend to others? Yes
We are glad to know that you enjoyed your stay! We are sorry to hear that the hot tub did not get hot enough for you. We would of gladly sent maintenance to address the issue had we been made aware. These surveys are very important to us as they allow us to discover what areas we excel at but also what areas need attention. Your feedback is vital to our future success as we learn so much from our guests that allows us to continue providing excellent customer service. We hope to see you back again soon!
the cabin was very nice but we did have a prob with the hot water heater it was turned up so high the water would burn you if you did not and just jump in the shower it shut down 2 times Im so worried about children staying with this matter as they can be very serious burned the we had a problem with the toilets as they would not flush and there was no broom in the cabin the hot water heater is what concerns me as this is a dangerous my husband and brother are both plumbers and said it needs to be down to a normal 120 or 110 Please check this out before someone get hurt but we had a nice time with you all and was there very quick with fixing things will be back next year ..... and also there was another house being built was very loud could not sit on the back porchWould recommend to others? No
Thank you for your recent stay at Eden Crest. We are terribly sorry to hear about the problems you encountered during this stay and have shared your feedback with our management team. We went through the logs of what was reported during your stay. We see where you had reported having no hot water at one point but do not see any issues of it being too hot. In future please let us know and we will send someone out to fix that for you. We hope to see you again very soon!
I loved the cabin but we ran out of hot water the night before we were to leave. No one could take a shower or anything. Also no cell phone service so you can't call.Would recommend to others? Yes
Thank you for your recent stay at Eden Crest. We are terribly sorry to hear about the problems you encountered during this stay and have shared your feedback with our management team. Please know we will work hard to correct the issues you have brought to our attention. We will always strive to provide our guests with a great vacation experience and continue to make improvements whenever we fall short of that goal. We hope to see you again soon !
Loved the cabin and the view!Would recommend to others? Yes
We are so glad to hear that you enjoyed your stay with Eden Crest. We always love to hear such great positive feedback. We look forward to having you come stay with us again.