Moonlight And Memories - Pigeon Forge Cabin
The Cabin
- Property type: Cabin
- Sleeps: 8
- Bedrooms: 2
- Bathrooms: 2
- Smoking: Non-smoking
- Beds: King: 2, Sofa Bed: 2
- Check In Time: 4:00 PM
- Check Out Time: 11:00 AM
- No Pets
Description
Amenities
- Resort Pool
- Washer Dryer
- Hot Tub
- Grill
- Cable Satellite
- Wifi
Host
Cancellation Policy
60 days prior to arrival a refund by Host is available with a 10% cancellation fee. Host does not under any circumstances provide refunds for cancellations requested within 60 days of reservation arrival date.
Traveler Reviews
Verified Guest
Clean, well maintained cabin in great location
We had a great stay at Moonlight and Memories. Cabin was clean and everything was in working order.Driveway was a little intimidating at first but it was manageable and made the cabin feel more secluded than others in the development.Kids loved the upstairs loft and gameroommarea
Would recommend to others? YesSo glad to hear you enjoyed your stay!Thank you so much for all the positive feedback. Our desire at Eden Crest is to try and provide all guests with a wonderful vacation experience. We hope to see you again very soon!
Verified Guest
December Delight
Cabin was clean, quiet, and spacious. There were great amenities and kitchen was well stocked. Only small issue was the tub drains slow.
Would recommend to others? YesSo glad you enjoyed your stay! Thank you so much for taking the time to fill out the survey regarding your stay. These surveys are very important to us as they allow us to discover what areas we excel at but also what areas need attention. Your feedback is vital to our future success as we learn so much from our guests that allows us to continue providing excellent customer service. We hope to see you back again soon!
Verified Guest
First cabin experience
The best experience ever. The cabin was conveniently located to the parkway. It was clean and nicely decorated. Very well kept and we will be visiting again soon.
Would recommend to others? YesThank you for taking the time to share your comments. These reviews are very important to us as they advise us on where we excel and where we may improve. We appreciate you taking the time out of your busy day to share your comments. Our team strives to provide each guest with an exceptional escape to paradise! We look forward to seeing you again soon.
Verified Guest
AUGUST VACATION
we had a great time, the cabin was in great shape and the views were awesome. there are only two minor things I'd like to bring up. One, the top rail upstairs was a little wobbly. two, under the bench in front the back bedroom had a few pairs of socks that were left from the previous tenant. But other than that it was awesome. oh, one more thing, the code for the gate would only operate at one gate. It would be nice if you could enter from either gate.
Would recommend to others? YesThank you for your recent stay at Eden Crest. We are terribly sorry to hear about the problems you encountered during this stay and have shared your feedback with our management team. Please know we will work hard to correct the issues you have brought to our attention. We will always strive to provide our guests with a great vacation experience and continue to make improvements whenever we fall short of that goal. We hope to see you again soon !
Verified Guest
Poor customer service
The hot tub did not work!! Requested my money back for 1 night plus the $25 fee to clean the tub and was treated like dirt by the rental staff at Eden Crest!
Would recommend to others? No Verified Guest
Needed a place for one night and they accommodated us
Liked it very much, very nice and clean. The only thing we didn't like was the parking, it was tough to get 2 vehicles down the hill, had to back yp the hill, not good.
Would recommend to others? YesThank you for sharing your review with us. We are sorry to hear that your cabin parking was not ideal for you. We would do have cabins with easier access parking. Thank you so much for taking the time to fill out the survey regarding your stay. These surveys are very important to us as they allow us to discover what areas we excel at but also what areas need attention. Your feedback is vital to our future success as we learn so much from our guests that allows us to continue providing excellent customer service. We hope to see you back again soon!
Verified Guest
Wonderful Weekend!
Us and our friends had a great time staying at Moonlight and Memories cabin!
Would recommend to others? YesSo glad you enjoyed your stay with us. Our desire at Eden Crest is to try and provide all guests with a wonderful vacation experience. We hope to see you back real soon!
Verified Guest
Awesome experience
The cabin was in a great location and had a great view! The kids loved the game room and all the things to do in the area.
Would recommend to others? YesSo glad to hear you enjoyed your stay! Thank you so much for all the positive feedback. Our desire at Eden Crest is to try and provide all guests with a wonderful vacation experience. We hope to see you again very soon!
Verified Guest
Moonlight and Memories - Spring 2017
Overall we had a very good experience. However few items I would like to suggest to improve customer experience.1) Text the code to the property and cabin in advance. The email we received did not include code to the property and cabin. Had to wait an hour to get the information.2) My son was stung by a wasp inside the cabin in the second floor. This was not a good experience. We received a note that maintenance took care of the situation, but this wasn't a good experience3) Please leave inside the cabin the password to connect to Wi Fi and instructions for operating the hot tub.4)Finally, our welcome bag wasn't in the cabin. I called about it and customer service replied to stop by the office to pick it up. I would have preferred if it was brought to us since it was a mix up from their end.
Would recommend to others? YesSo glad you enjoyed your stay! Thank you so much for taking the time to fill out the survey regarding your stay. These surveys are very important to us as they allow us to discover what areas we excel at but also what areas need attention. Your feedback is vital to our future success as we learn so much from our guests that allows us to continue providing excellent customer service. We hope to see you back again soon!
Verified Guest
A good time
the cabin was excellent
Would recommend to others? YesThank you for filling out this survey. The team here is thrilled to hear that you enjoyed your stay. We hope to see you again very soon!
