Every 2 to 3 years, my family vacations in the Smokies for Christmas. This year, we decided to invite some of our extended family to join us, so we were looking for something large enough to accommodate our group, plus have the amenities to appeal to all ages. We thought we found that in Big Bear Cinema. When we arrived, the cabin itself was great! It was spacious, clean, and the younger kids were excited because it had lots of stairs! But, we soon found that the cabin wasn't all we had hoped it would be. The main floor furniture needs to be in a dumpster due to it being broken and beyond worn. The pool table felt was loose and bulky to the point the balls wouldn't roll, the cue sticks were broken, the air hockey table was broken, foosball had broken/missing handles, the hot tub frame was broken, one of the arcade games couldn't be plugged in, the theater room seating had 3 out of 6 chairs that were broken, the oven burned 2 meals black at the 5 minute mark, no hot water/pressure in one of the 2nd floor bathroom sinks, many cracked and broken floor tiles throughout the cabin, a missing smoke detector on the 2nd floor (later found under the kitchen sink and the battery found in a kitchen cabinet), the front door was very difficult to shut so it would lock properly, there was really no dÃ©cor in the cabin other than a few random pictures, 1 tv in 1 bedroom and it was wired to the tv in the theater room, and the list goes on and on. The cabin next to us used one of our trash bins, leaving us with no place to put our trash. We called the office 2 different days for trash pick up and no one ever came. You can imagine the amount of trash 10 people accumulated over 5 days plus Christmas. We were just terribly disappointed considering the amount of money we paid for the cabin. As far as housekeeping, the cabin was fairly clean. But, it definitely has some major maintenance issues that need to be addressed.
About This Property
Big Bear Cinema has something for everyone! This spacious 5 bedroom, 7 bath cabin has 4 king beds, 1 queen, 3 twin and sleeps up to 20 guests!
- Property Type:
- Beds: King: 4, Queen: 1, Twin: 3, Other: 3, Full: 1
- Check In:
- 4:00 PM
- Check Out:
- 10:00 AM
- Washer Dryer
- Hot Tub
- Resort Pool
- Cable Satellite
- Theater Room
No shows will forfeit any monies put down.
All group stays (2 or more cabins), 4 bedroom stays and larger, and stays totaling $1200.00 or more must prepay their stay 30 days in advance. No refunds or changes for cancellation of these stays.
Other than those listed above, you can cancel or change your reservations with this host. Cancellation must be at least 30 days prior to arrival in writing. A $120 cancellation fee is deducted from prepayment, no exceptions. There are no refunds or cancellations less than 30 days prior to arrival for any reason. All stays are prepaid 30 days prior to your arrival.
To change a confirmed reservation, you must give at least a 30 day notice to the host and stay within 6 months of original arrival date. A $35 fee will be charged and your stay must be prepaid in full and no refund if reservation is cancelled. Reservations that are changed with the host cannot be changed or cancelled for any reason. No credit will be issued for unused portions of time in case of late arrival or early departure.