Response From Host:
Thank you for sharing your experience with us, Whitney. While we understand how much the ambiance of having a wood burning fireplace meant to you, there is a furnace in the cabin as the primary heat source. Most of our guests will light a fire once or twice during their stay, but not have it going continuously throughout their stay. Yes, we did get 7 inches of snow and our vendor had to plow his way to his wood pile and travel on treacherous roads to make a delivery to you. You explained that there was ice in the driveway, but the roads were fine. While the road in front of your cabin may have been fine, roads in other parts of the county were covered in ice. It doesn't matter if the vendor has a 4 wheel drive or not, you just can't drive on ice. You will slide off into a ditch instead. Since we knew you were safe and warm, with a fully functioning furnace, we had to put people's safety first. This meant having to wait until the vendor felt the roads were safe to get to you. The bill for the internet was paid, but this cabin owner has several other accounts with us, and the payment was applied to the wrong account. I am very sorry for your disappointment with our services. We did notify all of our guests not to travel due to the icy road conditions. We had maintenance employees that couldn't get to their own homes in the same area where your cabin was due to the road conditions. We had a couple of them attempt it, but they went into the ditch and had to be towed out. So, instead of bringing you ice melt, we did inform you to not travel until the road conditions improved. We kept you up to date throughout your entire stay via text messages and/or phone calls. Our county is not equipped to handle snowstorms of this magnitude, so often times, we have no choice but to wait on Mother Nature to bring us sunshine and melt the ice away. Customer satisfaction is very important to us, so I hope this helps you to understand the "why" behind the issues you had.
Response Date: January 29, 2017