Response From Host:
Thank you for sharing your experience with us, Katherine. We are sorry to hear you were disappointed with your cabin. Although we can understand your disappointment, our website descriptions are correct. We advertise the master bedroom as being on the upper level, the sleeper sofa as in the game room, and the remaining three bedrooms being on the lower level. We provide blankets and pillows for the number of guests the cabin accommodates. We apologize, but extra blankets and pillows are not provided. The website description also clearly shows that seating for 6 is available in the living room, however, there is additional seating for 9 in the adjoining kitchen area. Thank you for bringing the issues with the pool table and the air hockey table to our attention. We have relayed this information to our maintenance department and can assure you they will be assessed. Please do not hesitate to contact us during your stay should you find that any of the amenities are not working properly. We provide 24/7 guest assistance to ensure that any need that arises can be handled quickly. Please don't suffer, call us. We love assisting our guests! We sincerely apologize for any inconvenience experienced and hope you enjoyed your time spent in our beautiful Great Smoky Mountains.
Response Date: March 08, 2017