My name is William Soto. For the past couple of years, I have been visiting Tennessee with my family for the Christmas Holidays, and I have always booked with your properties. We have stayed in cabins such as Amazing Views Retreat and Wine Down, to name a few. Both of these properties I can say have completely met our expectations. We booked our vacation a year ago with Southern Philosophy because of its great pictures online. However, this was not the case upon arrival. The cabin was in very poor condition. For the money spent on this rental, I can say that this cabin was filthy. I was completely embarrassed bringing my family on this trip after seeing the conditions of this place. After review, we noticed that the pictures advertised on your website are not an accurate representation of the cabin. As a result, we are packing our bags and leaving early tomorrow morning â€“ 2 days ahead of schedule. Aside from having broken furniture (sofa), the rugs are in need of great detail cleaning. I am highlighting below and including pictures of how this cabin was given to us. I would like you to know that this has completely changed my impression of Elk Springs Resort, and I will no longer be visiting your properties again. I anticipate someone to give me a call regarding this situation and I would kindly appreciate a courtesy discount if you would like to keep my continuing business. Not only do I come here yearly, but my family and friends also book cabins of their own thru Elk Springs Resort. Because of this experience, I will honestly advise them to reconsider or halt their bookings.
About This Property
A Luxury four bedroom cabin with 2 kings, 1 queen, and 1 queen over queen bunk bed and 2 sleeper sofas. Relax in your private home theater room with 9 foot screen and 6 leather reclining theater seats or perhaps sit in your own private Gazebo. Enjoy a po
- Property Type:
- Beds: King: 2, Queen: 1, Sofa Bed: 2, Bunk: 1
- Check In:
- 3:00 PM
- Check Out:
- 10:00 AM
Main Level - Bedroom 1 - King Bed - Sleeps 2
Upper Level - Bedroom 2 - King Bed - Sleeps 2
Upper Level - Bedroom 3 - Queen Bed - Sleeps 2
Lower Level Bunk Room - Queen Over Queen Bunk - Sleeps 4
Lower Level Game Room - Queen Sleeper - Sleeps 2
- Cable Satellite
- Washer Dryer
- Theater Room
- Hot Tub
- Resort Pool
- Near Dollywood
If you cancel your reservation 15 or more days prior to your arrival date a voucher for a future stay will be issued by host in the amount of the deposit less the reservation fee for use for a future stay within 365 days of the date of cancellation. If you cancel your reservation 14 days or less prior to arrival you will be responsible for the full reservation amount (you will forfeit the full deposit amount and the non-refundable reservation fee, and shall be responsible for the remaining rent amount and all other applicable charges associated with the reservation). Only the Guest named on the Agreement may cancel a reservation and cancellations must be made by phone call to Hosts Office.
Plans can be changed before 14 days prior to the scheduled check in with no penalty. No changes are permitted within 14 days of check in.