Our family spent 3 nights-Lumberjack & we had a great time enjoying the game room, hot tub, theater room. The biggest complaint I have was we didn't get our cabin code to get into the cabin until I called several times and spoke with Lois and she finally gave me the code over the phone.(spoke with Lois several times with cabin issues)This was our 2nd time at Elk Springs and was a little disappointed in the customer service. Lois told me that they were doing a final run thru to the cabin 2 hours before 3pm so we waited with groceries in car right outside the cabin since it was such a nice day and no one ever came thru to do a final walk thru while we waited for 2 hours. The cabin was ready but not sure why we couldn't get in earlier if the cabin in ready especially when you are paying such a large amount of $ for the cabin in the first place. Of course, they expect you out by 10am otherwise there is a charge of $100 per/hr after that time. The first time I called Lois said she didn't have the code to give me over the phone until the cabin was ready but was able to give it to me after 3, this make no sense to me at all. The cabin was overall pretty clean with a few things minor things that could have been wiped and cleaned a little better. We had an issue with outlets in ALL 4 bathrooms that didn't work. One bedroom outlet downstairs had not power which wasn't a big deal but would have been nice to have working with everyone trying to power electronic devices. Called several times & maintenance came out. While maintenance was out we had a leakage in the top floor shower, which maintenance informed us that has happened in the past and told us to put towels down for now when showering so we did and that seemed to work. Overall, our family had a good time at the cabin and going out to Gatlinburg, the kids were able to do zip line, drove ATV/AV's, horse back riding. We made wonderful memories in Gatlinburg. Spending time with family at the cabin was great!