Oak Square 203 - Gatlinburg Condo

The employees there were very kind and friendly the older gentleman at the front desk was a pure pleasure and extremely helpful with everything we did not have any problems while we stayed there is it there the unit probably could have used to be just a tiny bit cleaner

The code we were given for use anytime after 3 pm the day of arrival didn’t work when we arrived at 6 pm. We had driven 7 hours, dragged our luggage up two floors and was on the phone for an hour in the heat trying to get ahold of anyone who could help. No help from the two numbers provided for the property. Hotels .com was able to get in touch with someone and get an “emergency code” which apparently worked on ALL the doors at the property. Didn’t feel too secure knowing that. Hotels .com gave us a $100 future credit, which was nice, but not any of their wrongdoing. The jets on the bathtub didn’t work, which was a reason for choosing room 203 over some of the others we were looking at. Second time staying here, will probably opt for a hotel next time.

Very nice & relaxing. Great location

Ceiling was falling apart in several areas. Walls were heavily damaged. Jets is jacuzzi tub do not work. Mold growing on bathroom tiles. Floors were dirty.. dried urine on bathroom floor and behind toilet.. towels were all damp.

We liked the location, the pool was nice, the check in staff was very nice. More than enough towels. Comfortable. My only complaint is that it needs some painting done and the ceiling tiles could really be replaced, very old and stained and drooping. But that had no affect on our stay. We still had a very good time.

Great as always. Best deal in Gatlinburg.

Room was in Terrible shape! And I saw NO PETS ALLOWED, but 1st night there had to hear a whining dog past 10 pm! Called the after hour number only to get a voicemail. Left my room number and never heard back! Trip from **** and it was our Honeymoon! Pool was closed , I guess because it was so Nasty ! This survey won’t let me rate!