Mountain Haven - Gatlinburg Cabin
The Cabin
- Property type: Cabin
- Sleeps: 8
- Bedrooms: 3
- Bathrooms: 2.5
- Smoking: Non-smoking
- Beds: King: 3, Queen: 1
- Check In Time: 3:00 PM
- Check Out Time: 10:00 AM
- Min Renter Age: 21+
- No Pets Allowed
Description
Amenities
- Air Hockey
- Cable Satellite
- Carbon Monoxide Detector
- Ceiling Fan
- Central Air
- Child Friendly
- Code Lock
- Coffee Maker
- Convenience
- Dining Area
- Dishes Silverware
- Dishwasher
- Dvd Player
- Emergency Info
- Fire Extinguisher
- Fireplace
- Fitness Room
- Game Room
- Granite Counters
- Grocery Delivery Available
- Hot Tub
- Ice Maker
- Ironing Board
- Jacuzzi Tub
- Kitchen
- Kitchen Blender
- Kitchen Cookware
- Kitchen Toaster
- Linens Provided
- Massage Available
- Microwave
- Nearby Attractions
- Nearby Grocery
- Nearby Medical
- No Pets
- Non Smoking
- Outdoor Entertainment
- Outdoor Furniture
- Oven
- Parking Included
- Patio Balcony
- Pool Table
- Private Deck
- Refrigerator
- Resort Laundry
- Smoke Detector
- Spacious Seating
- Stove
- Telephone
- Television
- Towels Linens
- Washer Dryer
- Wifi
Location
Availability
Host
Policies
Host Cancellation Policy
If you cancel your reservation 15 or more days prior to your arrival date a voucher for a future stay will be issued by host in the amount of the deposit less the reservation fee for use for a future stay within 365 days of the date of cancellation. If you cancel your reservation 14 days or less prior to arrival you will be responsible for the full reservation amount (you will forfeit the full deposit amount and the non-refundable reservation fee, and shall be responsible for the remaining rent amount and all other applicable charges associated with the reservation). Only the Guest named on the Agreement may cancel a reservation and cancellations must be made by phone call to Hosts Office.
Plans can be changed before 14 days prior to the scheduled check in with no penalty. No changes are permitted within 14 days of check in.
SmokyMountains.com Service Fee Cancellation Policy
If you choose to cancel or not use your reservation, the SmokyMountains.com Service Fee is always non-refundable.
Traveler Reviews
Verified Guest
Good Stay
Easy to check in and check out. Clean house. When we requested something at one late night, they responded and came immediately. Overall, very good experience.
Would recommend to others? YesWe are glad to know you had a good experience with us, Yayoi. We strive to be the best in our area and want nothing but our guest to be relaxed while visiting the Great Smoky Mountains. We hope you choose to visit us again in the near future. We encourage guest to book direct and save up to 15% on future stays!
Verified Guest
Disappointed
Kitchen was great! View was beautiful! Beds were good. Overall nice cabin. Issues were big black ants in Master Bedroom that we had to sweep up everyday. Also the hot tub ran continuously the 6 days we were there. The hot tub also was not full. We come to the Smokies every year for 10 days. We were looking for our forever place for our 10 days but this is not it.
Would recommend to others? NoThank you for sharing your experience with us, Teresa. We are sorry that you were disappointed in these aspects of your recent stay, and we have forwarded your feedback to our teams for review and resolution. We have several cabins to choose from, and we would be delighted to help you find the perfect cabin for your next getaway. Remember, as a repeat visitor you will save 10% on future stays. Thank you again!
Verified Guest
Mountain Haven
We enjoyed our recent stay at Mountain Haven so much! It's a beautiful cabin, in a very quiet location (such a huge plus), and we look forward to returning again. This was our first stay with Elk Springs, and we couldn't have been more pleased with the whole process through Elk Springs, as well as having a very friendly and helpful staff. We've stayed with other companies, and they simply do not compare with Elk Springs. Kudos to your team! :-)
Would recommend to others? YesThank you for choosing Mountain Haven for your recent stay! We're delighted to hear that you enjoyed the beautiful cabin and the peaceful location. It's fantastic to know that you were pleased with our service and found our staff friendly and helpful. We can't wait to welcome you back for another wonderful stay. Remember, as a returning customer you will receive 10% off future stays!
Verified Guest
Awesome Trip
We had an excellent vacation, staying with Elk Springs Resorts. There was an unexpected mechanical issue with our original cabin. We were notified about a month before our arrival and a very suitable alternate cabin was offered to us. We could not have asked for a nicer cabin. The cabin was very clean upon our arrival, the views were exceptional. Received our entry code earlier than regular check-in time. Very easy check-in and check-out procedures, just a text to complete each one. No need to go anywhere to sign extra papers. Can't wait for our next vacation in the area, will definitely use Elk Springs again, and recommend to anyone looking to go to the area.
Would recommend to others? YesThank you for your wonderful review, Gregg! We strive to be the best in the business. We enjoyed having you as our guest and hope to see you again soon in the future! Remember, as a repeat visitor you will save 10% on future stays. Thank you!
Verified Guest
Mountain Haven: Choose Another Cabin!
I enjoyed the view. I did NOT like the cabin. It was decent, but not enough for what I paid for it, during Thanksgiving. It wasn’t properly cleaned BEFORE I arrived the lower bedroom near the kitchen are was infested with huge black ants! I know it’s in the woods, but that’s still not sanitary! If I wanted to sleep with insects, I would’ve went camping in a tent. I sent pics to the staff, and they were the least concerned. Just choose a different cabin! Also, the furniture was really dated. This cabin could use an upgrade. It has a for sale on it outside too, by the way!
Would recommend to others? NoThank you for sharing your experience with us, Darlene. It regrettable to hear you had any issues during your stay. All of our cabins are treated monthly by our local pest control company, and we can assure you ants are not a typical issue at our cabins. Unfortunatley, pests can get into the cabin as we are located in the mounatins, but it never seems to be an infestation. We will send our technician out to do an additional spray to ensure there are no live pests in this cabin. We did offer to assist you when you made us aware of any issues but you delcined and either wanted compensated or an additional night. We understand your frustration but please understand that per our rental agreement, we do offer solutions not compensation. We sincerely apologize for any inconvenience experienced and hope you enjoyed your time spent in our area.
Verified Guest
Awesome Great Smoky Mountain Experience
The cabin we rented was awesome! It exceeded all expectations. Four rooms that included a loft, and several bathrooms. There was a pool table and air hockey table for entertainment, and a jacuzzi as well. The cabin was clean; very nice furnishings. There were plenty of towels; everything you would need from dishes to laundry detergent was in the cabin. A very beautiful, well kept, cabin with a beautiful view of the great smoky mountains. I must also say, the staff is awesome. Everything went smoothly; no problems at all.
Would recommend to others? YesIt was our pleasure to provide you with luxury accommodations during your visit, Jacqueline. You selected a great cabin with unbeatable amenities for the kids and adults. We strive to be the best in the business and we want nothing more than our guests to feel as though they have a home away from home while in our area. Remember, as a repeat visitor you will save 10% on future stays. Hurry back!
Verified Guest
Not Happy - Don'T Stay Here
Fridge leaked and there was a huge puddle of standing water when we arrived. It wasn't addressed until the 3rd day of our vacation. They shouldn't have rented this cabin out. Finally turned the water off the fridge and provided ice and water (at our request). We were mopping up water with towels for days right in the slippery area of the kitchen. Meanwhile, we had dead ants piling up in the master bedroom and live ones continued to come in. Requested 3 days be refunded and only got 2. They did address bear issue we had, though, so there's something...
Would recommend to others? NoThank you for sharing your experience with us, Robert. We are sorry that you were disappointed in these aspects of your stay, and we have forwarded your feedback to our teams for review and resolution. We hope that despite this you were able to enjoy your time spent in our beautiful area.
Verified Guest
Beautiful View
After spending the first day cleaning the cabin we finally started to have a very nice time.
Would recommend to others? YesThank you for your feedback, and we apologize for any inconvenience you experienced with the cleanliness. We are glad to hear you enjoyed the beautiful view and that your stay improved after the initial issue. We appreciate your understanding and hope to provide a seamless experience on your next visit. We encourage guests to book direct and save up to 15% on your booking. We hope to see you again soon!
Verified Guest
Gorgeous Views
Absolutely gorgeous views, the best we have had staying in the Smokies. , the only down fall at all was that it was a little far from Gatlinburg. 15-20 mins to get downtown. Otherwise, we absolutely loved the cabin and the views.
Would recommend to others? YesThank you for the great review. It has been a pleasure to serve you and your family. We do have several other cabins in the area, some that may be in a better location to where you were looking for. Please next time reach out to us, and we will have one of our specialists help assist you. We hope to see you back soon!
Verified Guest
Mountain Paradise
Beautiful views, easy access to cabin.
Would recommend to others? YesThank you for the great review. It has been a pleasure to have you and we hope to see you back soon!
