The Swiminn Place - Gatlinburg Cabin

We had not received any communication in regards to check-in, so we called the office at 4PM. We were told that we should have received a text, and they would look into it. We received a text about 15 min later with a door code, but instructing us to stay out of the pool area as it was being serviced. The pool tech stopped on the way out, and told us to give the pool a couple of hours to warm up.3 hours later the pool was still 64 degrees, and absolutely disgusting. They sent a tech back out. He spent about 20 mins working on it, said it should be good, and to call them up to 10PM if there were further issues and they would come back out. We called back at 9PM as the pool was faulted and cold, and we had discovered there was no hot water in the main level shower, and the shower curtain was molded in the downstairs shower. They responded they would have to come out first thing the next morning as it was too late that night. They arrived at 1PM the next day to tell us the valve was installed backward on the main level shower, drop off a new curtain for the downstairs shower, and spend another 20 mins working on the pool to declare it unusable. The entire reason for booking this cabin was to use the pool. The name of the cabin is literally about the pool. I was never allowed to speak to anyone in management, and find the small refund they issued to be unsatisfactory under the circumstances. I would not rent this cabin, or from this agency again. As a final note; the road to this cabin is actually quite steep contrary to the description online.

The place was covered with millipedes. We contacted elk springs to inform them of the insect and nothing was done. The game room door had a keypad which stop working while we was there. I called Jennifer and told her what was going on and she had a very nasty attitude. Someone finally was able to buss the door down around midnight. Overall the cabin was very nice. But I would not recommend staying in the summer nights

We had a good time but there were some things that were disappointing based on what we paid to rent the cabin. The place was not cleaned well used items found under bed, dried toothpaste on cabinet, floors very dirty, had bad smell, TVs not working well in all rooms, shuffleboard game was in terrible shape, gas grill was nasty. I would stay again if I knew that management corrected all issues. The pool and jacuzzi worked well & enjoyed them.

The cabin was perfect for our vacation- we had multiple kids staying there and they all had an absolute blast. Having a cabin with so many amenities saved us money as we didn’t have to plan other activities to make sure the kids had fun.

Okay, so we checked in on Easter Sunday and I was asked would we be arriving early and if I was to call and let them know and selected on the text app that they sent me asking what time I clicked 3:00 but we actually got there earlier which was fine that we waited around for a little while. However our rental was not ready until 4:30 p.m. and there were garbage and stuff all over the grounds outside of the home there was somebody's underwear actually stuck to the wall in the lower bedroom, and and garbage shoved under the beds instead of picked up on the lower floors. After we spent our own hour to 45 minutes cleaning re-cleaning the house for our kids I would overall say it was a beautiful place and we will be renting it again I just think it needed to be cleaned a little better.

This cabin was obviously one cabin with a huge addition as an afterthought. The addition had had high hopes but was poorly incorporated to the original leading to a very awkward floor plan and had very shoddy workmanship.The cabin was filthy. Half the games were broken. None of the bedrooms had an en suite bathroom. Very bad millipede problem. Our children were nervous when their blankets hit the floor...would be full of bugs in the am. We had fun but wish we were in a different cabin.

Was the worse two days I’ve ever stayed down there...! I SPEND 3000 dollars for 2 nights, As soon as I walked into my cabin there were bugs everywhere you couldn’t walk around without hearing a crunch crunch they were in my shower in my bedroom in the kitchen Everywhere...! You would just be sitting there and they would fall on your head..! Black mold on the shower curtain, mice running around all around a bad experience then when I call they say there sorry there’s nothing they can do for me they hope I enjoy my stay...! I will NEVER RENT FROM ELK SPRINGS RESORT AGAIN IM MY LIFE for 3000 dollars the cabin should be top notch instead I felt like I was in a trap house scared to go to sleep because bugs are everywhere...!

We stayed there for 2 nights we traveled a very long way. My group drove 8-10 hours... the very first picture you see of this place is a huge jacuzzi tub that we were looking forward to enjoying in the cold weather... it worked correctly for maybe a 2-3 hours our first night there and then it turned off. It never worked again.... I reached out to admin and Maintenence and they said they had been having issues with the pool and ordered for a company to come and fix it. WHY WOULD YOU LET PEOPLE STAY HERE... and advertise the pool as the main attraction? It does not work. They couldn’t get it working. We paid north of $2000 for our stay they only offered $100 back for situation.

The cabin was great . It was in a great location. The only problem we had were the thousands of worm type bugs in the cabin especially in the lower level in the beds and everywhere. For the price of this cabin this many bugs should not be a problem it should be treated to keep them more under control. Other then that it was fantastic.

The cabin was beautiful. Upon arrival I did notice that it had not been cleaned properly especially with the current covid situation in the country. The refrigerator was dirty with the outside having not been washed down. Under beds had wrappers and the corners on the kitchen and living room floors had old food stuck on them and was full of dirt. There was also a lot of dust and when the heater in the loft was turned on the dust blew all over the bed. The stairs had several pieces of wrapper and dirt all over in both stairs. Bathrooms seemed cleaned. Dishes had food stuck on some cups and glasses. This beautiful cabin should never lack on that level of cleaning. If I wasn’t on vacation and had a week longer to spend cleaning I would personally get this cabin into beautiful clean condition. I sanitize the best I could with what little cleaning equipment that was there. A broken broom a vacuum that pops open and lets all the dirt fall out and one mop that was barley usable. For the cost of the rental for the week we were very let down that we had to clean and sanitize things and I had to spend my vacation time being a housekeeper but the place was absolutely beautiful and if cleaned it would outstanding any other rental I’ve stayed at before. I would definitely stay again if cleaned properly.