When we arrived the fire alarm 20ft up was chirping. Also, we didn't have any hot water. We had ran the water in the kitchen sink and the two vanity sinks for several minutes [and several different times] and the water never even got warm. I called the service number at 11:30pm. Response time was great.But, the next morning, we still didn't have any hot water. I called again and a service guy came out within an hour. He thought he fixed it but it wasn't. All week, we had to run all the faucets together for about three minutes before we could get hot water.The floors were very dirty and I noted that when I called, but they only offered to let housekeeping know. That didn't help us at all. After the dirty floors, I was convinced the hot tub had not been cleaned and refilled because I didn't notice any odor of chemicals and the water was murky. The couch was very worn and the fabric was shredded. The mattress was foam, I think, but just collapsed to nothing when you sat on the edge. When I got home I emailed the resort and received a poor response. I responded that I wasn't happy and said I should have been offered a refund. I finally got one, but it was very poor refund. I won't stay there again.
Would recommend to others? No
Host Response (November 07, 2019):
Thank you for sharing your experience with us, Bev. It is regrettable to hear you encountered any issues while you were staying with us. We strive to be the best in all aspects of the business. After reviewing these issues, our maintenance techs came out to resolve them for you. It does appear as if they thought the water was repaired, but unfortunately you were still having problems with it. We can assure you the hot tubs are drained, sanitized and refilled prior to each stay. We keep a record of time-stamped photos of the hot tub emptied and then filled after it has been cleaned. We certainly apologize for the issues you have encountered with us, and as a repeat customer, you know this is not our standard. Please know it was not our intention to disappoint you. Again, we thank you for sharing your experience.