Big Sky Lodge - Gatlinburg Cabin
- Property type: Cabin
- Sleeps: 8
- Bedrooms: 2
- Bathrooms: 2.5
- Smoking: Non-smoking
- Beds: King: 2, Sofa Bed: 2
- Check In Time: 3:00 PM
- Check Out Time: 10:00 AM
- No Pets
- Washer Dryer
- Theater Room
- Resort Pool
- Near Dollywood
If you cancel your reservation 15 or more days prior to your arrival date a voucher for a future stay will be issued by host in the amount of the deposit less the reservation fee for use for a future stay within 365 days of the date of cancellation. If you cancel your reservation 14 days or less prior to arrival you will be responsible for the full reservation amount (you will forfeit the full deposit amount and the non-refundable reservation fee, and shall be responsible for the remaining rent amount and all other applicable charges associated with the reservation). Only the Guest named on the Agreement may cancel a reservation and cancellations must be made by phone call to Hosts Office.
Plans can be changed before 14 days prior to the scheduled check in with no penalty. No changes are permitted within 14 days of check in.
Big Sky Lodge!!
Upon arrival the pool heater had been stuck on and maintenance was working to get it repaired. Repair took 2 days and resulted in a leak. Also the home theater system was not working which was never repaired completely during our stay. Maintenance seemed to be clueless on how to repair these items. Theses were two of the top sellers for our stay. Overall the house was great And Location is great to all attractions.Would recommend to others? Yes
We appreciate your honest review, Kathleen. It is regrettable you were faced with any inconvenience while staying here with us. Let me assure you our maintenance men are capable of most all general repairs. These items have since been repaired, and we appreciate your patience while we addressed each one. It appears as though our management team compensated you for the inconveniences you faced. Please know this is not indicative of a usual stay with us. We hope you will choose to visit us again on your next trip to The Great Smoky Mountains.
we had an awesome experience at the cabin. Would definitely stay again. Only issue we had was on the last day the pool water went extremely low and the water was very hot, hotter than the hot tub. So the kids couldn't swim in it.Would recommend to others? Yes
Thank you for your kind review, Charles. You certainly chose a great cabin to relax and take in the beautiful mountain serenity! We apologize for the inconvenience with the pool water but we appreciate you bringing it to our attention. This issue has since been resolved, and we hope you and your family will make plans to visit us again very soon!
Family Vacation to Big Sky Lodge
Overall, we were pretty let down with our stay. The biggest "attractions" to this cabin - the pool waterfall featured in the main picture of the cabin and the theater room - were not working when we checked in. They finally fixed the waterfall 12 hours before we left and the theater room was never fully functional. They claim that the cabin is for 8 guests, however the futon is the most uncomfortable thing I've ever laid on, same with the pull out couch. If you have anyone other than a kid on those, I feel sorry.Would recommend to others? No
Thank you for taking the time to share your experience with us, Paul. We are sorry to hear you experienced these issues during your stay. We can assure you, these are not typical issues at this cabin. Big Sky Lodge is one of our newer additions. It was custom built with comfort and entertainment in mind on every single detail in this luxurious cabin. We do see that a technician was dispatched out for both of these issues. He discovered a faulty part on the waterfall feature. Unfortunately, it was not a part we had on hand, as there was no way to predict it would go out. The part was ordered and the waterfall feature was repaired. The technician was able to determine that the projector was not working due to a storm knocking out the projector. The damage was not repairable and a new projector had to be ordered. We are sorry that it did not arrive until after your departure. We can understand your disappointment regarding these two issues and sincerely apologize for any inconvenience experienced. We hope you will consider staying with us again in the future.
Big Sky Lodge
Our family absolutely loved Big Sky Lodge. It is a beautiful, clean, lovely home with plenty of amenities to keep young kids and adults busy while also relaxing and enjoying the outdoors. We liked our stay so much we are actually planning our next trip to Tennessee with the hopes of being able to rent this very same property. LOVED IT!!Would recommend to others? Yes
As always, we love hearing about great family experiences! Big Sky Lodge is among my personal favorites, and it is a pleasure to hear you had such a great visit. We look forward to your next stay, and please don't forget to mention that you are a returning customer to receive your 10% discount.
Elk Springs Resort Review
Great vacation experience.Would recommend to others? Yes
Thank you for your kind review, Phyllis. We are pleased that you enjoyed your recent visit at Big Sky Lodge! It would be our pleasure to serve you again in the future!
We stayed in the Big Sky Lodge for our honeymoon and it was perfect. We had a wonderful time. The pool was great and the theatre room was very nice. We would definitely come back.Would recommend to others? Yes
Thank you for allowing us to be a part of such a special celebration, Jodi! Congratulations! We enjoyed having you as our guest and hope you will consider making Elk Springs Resort part of your future anniversary plans.
We rented this cabin for spring break. It looked exactly like the photos, and was spotless. It was secluded, yet close to all the attractions. We had plenty of room and loved all the added luxuries. We would definitely choose this cabin again. Thanks for a great time!Would recommend to others? Yes
Thank you for your wonderful review, Lisa! We believe in providing true and accurate information for each and every cabin. The pictures and description on our website are a true reflection of what you will find when you arrive at the cabin. We are happy you enjoyed your visit and hope you will consider staying with us again during your next visit to Gatlinburg.
Big Sky Lodge
We absolutely loved our cabin!! It was very clean and had so many wonderful amenities. It also had a great view of the mountains!! Can't wait to stay there again!!Would recommend to others? Yes
Thank you for your wonderful 5-Star review, Hannah! Big Sky Lodge is one of our new additions and was certainly built to entertain. We are delighted to hear your stay was exceptional and would consider it an honor for you to stay with us again!
A bit of a disappointment
We rented the big sky cabin to celebrate my daughterâ€˜s 18th birthday. The cabin was new and clean which was wonderful. The main issue we had was with the bathtub on the second floor. One of the main reasons we rented the cabin was for the pool and the beautiful copper bathtub. The pool was very small relative to how they looked in the picture but we understand that happens And we never could figure out how to turn the waterfall on and the alarm kept going off even when no one was touching the door. The main issue was that when my adult daughter took a bath it caused water to pour into the downstairs bedroom. When I called maintenance they informed me that this sometimes happensBecause itâ€™s a log cabin. What?!? After requesting maintenance come anyway we were given some dry sheets for the downstairs bed that we changed and promised that a plumber would come the next day. The plumber never came so we were unable to use the tub which was very disappointing. We paid a huge amount of money for two nights in this cabin and I will confess I left feeling like I had made a mistake in the rental.Would recommend to others? No
Thank you for taking the time to share your experience with us, Amy. We are sorry to hear you were disappointed in these aspects of your stay. The alarm for the pool is a safety feature. The alarm goes off anytime the door is open. The alarm will continue to go off if the door to the pool area is not closed securely. Thank you for bringing these issues to our attention. We will have one of our skilled technicians check to make sure the alarm and waterfall are working properly. We are sorry you experienced the issue with the upstairs tub. Our technician was able to isolate the issue. There was a piece of a wrapper that was found inside the waterfall feature of the tub that was redirecting the flow of water. It was causing the water to go onto the floor in the bathroom, causing it to leak down to the level below. We would like to clarify the explanation the representative was giving you. In a log cabin, if the water goes onto the floor, it will leak down to the level below. The flooring is different in log cabins than it is in our homes. That is why it is important to know if the floor is wet. We sincerely apologize for any inconvenience experienced and hope you will consider staying with us again in the future.
Big Sky Relaxation
What a great cabin. We have been coming to Gatlinburg for twelve years. We have used Elk Springs Resort for the last 5 years and don't think we will be using anyone different in the near future. We have never been disappointed with our stay. This was our favorite cabin to date. If there was a negative it is that we were not notified of the construction of the two cabins being built next door so we didn't get to use the hot tub outside while workers were there. I'm sure Elk Springs will make it up by giving us one free night next year as we come down and rent one of those new cabins they are building.Would recommend to others? Yes
Thank you for your wonderful review, Stephen! We are excited to hear this was your favorite cabin so far. Big Sky Lodge was custom built, with attention to every detail. We are sorry to hear you were not informed of the construction nearby. This is considered our off season here in Gatlinburg. We are working as quickly as possible to get them completed, as to not disturb our guests. It's an exciting time here at Elk Springs Resort with the addition of new luxury cabins. We sincerely apologize for any inconvenience experienced due to the construction. We are sure you will be pleased with the finished product and can't wait to offer these new additions. We enjoyed having you as our guest and would consider it an honor for you to visit again.