Indoor Pool Beauty - Gatlinburg Cabin
- Property type: Cabin
- Sleeps: 18
- Bedrooms: 5
- Bathrooms: 3
- Smoking: Non-smoking
- Beds: King: 3, Queen: 2, Sofa Bed: 1, Bunk: 2
- Check In Time: 3:00 PM
- Check Out Time: 10:00 AM
- No Pets
- Cable Satellite
- Washer Dryer
- Resort Pool
- Hot Tub
- Private Pool
- Theater Room
If you cancel your reservation 15 or more days prior to your arrival date a voucher for a future stay will be issued by host in the amount of the deposit less the reservation fee for use for a future stay within 365 days of the date of cancellation. If you cancel your reservation 14 days or less prior to arrival you will be responsible for the full reservation amount (you will forfeit the full deposit amount and the non-refundable reservation fee, and shall be responsible for the remaining rent amount and all other applicable charges associated with the reservation). Only the Guest named on the Agreement may cancel a reservation and cancellations must be made by phone call to Hosts Office.
Plans can be changed before 14 days prior to the scheduled check in with no penalty. No changes are permitted within 14 days of check in.
It was only ok
The description of the property is severely lacking, some of the pictures are not accurate either. We stayed here two nights with our entire family for my husbands 40th birthday, almost everyone in every room was not happy. Uncomfortable mattresses in the bunk room (that was labeled wrong in the listing), leaking faucet in the downstairs king, no cable tv in the other king bedrooms, no door on the top bedroom (also incorrect pictures and description). The pool was freezing cold, not enjoyable at all, the kitchen was extremely dirty, floor shifting and sticky, countertop peeling. Tv in the living room was very small, no blu Ray player in the theatre room, also not a 9foot screen as described in the listing.Perhaps the worst thing is that the insulation is non existent, you could whisper something the floor below and hear it plain as day upstairs, no privacy whatsoever.Not enough trash bags provided, several light bulbs needed to be replaced, pool security was minimal, window in the kitchen broke, baseboards missing and some moldy, I could go on and on.Would recommend to others? No
Emma, we certainly apologize for your dissatisfaction with your stay. We recently acquired Indoor Pool Lodge and added it to our rental program and are working with the owner doing some cabin upgrades. I did not see any tasks for any issues being reported during your stay. We pride ourselves in customer satisfaction and work hard to rectify any issues you bring to our attention. If there are issues that are causing you to not enjoy your stay, please notify us. We welcome the opportunity to handle any problems so you can have a stress-free cabin rental experience. We can assure you that we will look into each of these things in your review and correct what we can as soon as possible. We appreciate your business and your feedback.
Cabin needs upgrades
I've stayed in Gatlinburg several times before and this cabin was not nearly as nice as other cabins we've stayed in. It was outdated and needed repairs and needed to be better cleaned/maintained (layout was closed concept/no bathroom on 3rd floor, carpets were old and dingy, issue with toilets, pool area had mold). It was also located too far from Gatlinburg. Would not stay here again.Would recommend to others? No
We appreciate your feedback as it helps to ensure we are constantly improving. I have forwarded your concerns in regards to the carpet, mold and other maintenance issues to the proper department. I can assure you that we will have these items addressed. We do offer several cabins that are newer and are located closer to the Gatlinburg area. We hope that you will give us another opportunity to show you a true 5 star experience. Thank you for sharing your thoughts with us.
What's the point if the pool doesn't work?
Stayed here for New Years and the entire stay, the pool was freezing. They fixed the heater twice and it still never worked. No reason to rent this cabin if the pool doesn't work. Also, don't expect the hot tub to be next to the pool, they moved it outside.Would recommend to others? No
We appreciate your honest feedback, Nolan. We sincerely apologize that the pool heater had to be replaced during your stay. We do show the pool was warm and ready for use at least half way through your stay. We are very sorry for any inconvenience you experienced. The vast majority of our cabins have hot tubs located on the outside of the cabin. This hot tub was moved outside to allow more space in the pool area and an all around better hot tub experience. Please know it was not our intention to disappoint you. Thank you for sharing your experience.
Couldâ€™ve been better
Upon arrival we noticed the cleanliness of the cabin wasnâ€™t up to standard. In one of the upstairs bathrooms someone had left traces of feces behind. Also strands of hair was in the bedding. Besides that the most important feature the indoor heated pool, which persuaded us to choose this cabin was out of service do to unforeseen circumstances. In the end we were reimbursed for the inconvenience. Overall my family made the most of our stay and had a great Christmas vacation. Would I choose to stay at this location again? Probably not.Would recommend to others? No
We appreciate your honest feedback in regards to your recent visit, Erica. It is regrettable that you faced such issues during your stay. I am happy to hear our team has addressed your concerns and I can assure you we have reported your issues to the proper departments to be addressed. We apologize for the inconvenience and hope that you will consider giving us another opportunity to show you a true 5 star experience. Thank you for sharing your thoughts.