Uwoduhi Pool Lodge - Gatlinburg Cabin
- Property type: Cabin
- Sleeps: 21
- Bedrooms: 6
- Bathrooms: 6
- Smoking: Non-smoking
- Beds: King: 5, Sofa Bed: 1, Bunk: 2
- Check In Time: 3:00 PM
- Check Out Time: 10:00 AM
- No Pets
- Cable Satellite
- Washer Dryer
- Resort Pool
- Hot Tub
- Private Pool
If you cancel your reservation 15 or more days prior to your arrival date a voucher for a future stay will be issued by host in the amount of the deposit less the reservation fee for use for a future stay within 365 days of the date of cancellation. If you cancel your reservation 14 days or less prior to arrival you will be responsible for the full reservation amount (you will forfeit the full deposit amount and the non-refundable reservation fee, and shall be responsible for the remaining rent amount and all other applicable charges associated with the reservation). Only the Guest named on the Agreement may cancel a reservation and cancellations must be made by phone call to Hosts Office.
Plans can be changed before 14 days prior to the scheduled check in with no penalty. No changes are permitted within 14 days of check in.
Did not meet our expectations
Upon arrival, the Uwoduhi Pool Lodge looked great. That's the extent of it. With a Septic Tank back up into the two bath tubs on the first floor and an extremely dangerous slippery pool deck when wet, our group of 17, including 8 children was ready to leave after three days into our stay. Though the front line contact people were empathic to our situation, none of the management group would even return my calls or my lengthy e-mail. Though there were other issues, minor in comparison to the two mentioned above, a better response would have been nice. We were offered another site to move to during this situation, but we would have had to move again after two days, totally unacceptable. We did receive a very small refund for our aggravation, however, I find it ironic that the management offers a 10% on future bookings to those that write a glowing review and I was not even offered that amount. For what I paid and what anyone would expect when renting a home for a vacation, this property and the Management Company fell short. I would not recommend Elk Springs Resorts to anyone considering a get away to Gatlinburg, very disappointing!Would recommend to others? No
Pretty good experienceWould recommend to others? Yes
Thank you for your kind review, Thomas. We are pleased to hear that you enjoyed your recent cabin stay. Please keep in mind, as returning guests you will enjoy 10% off your next booking!
Great Family Lodge
This place was perfect for 13 people: 8 adults, 2 teens, and 3 under 5. 6 large bedrooms. Lots to do inside and great access to trails in the Park. Gatlinburg is an easy drive. Bears roaming the yard! Neighbors set off fireworks until almost 11 on July 4 and the next to nights until 10 - OBNOXIOUS. Place had not been well dusted in a long time. Pool deck was extremely slippery and all three kids fell.Would recommend to others? Yes
Thank you for sharing your experience with us, John. We are happy you enjoyed your stay, however, disheartened to hear you experienced this issue with the dust and the pool deck during your stay. We forwarded your feedback to the appropriate departments to ensure both of these items are addressed. We are sorry to hear that the kids fell and can assure you safety is our main priority. We hope they did not get hurt. We sincerely apologize for any inconvenience and hope you will consider staying with us again in the future.
We rented this cabin for a large family vacation. The rooms were spacious. The cabin itself was very beautiful and a good time was had by all. I had a few things that needed to addressed by the maintenance staff. I called the office and they promptly sent someone out to fix the issues. The maintenance man was incredibly nice. The only thing that I will mention that I did not like was the quality of the mattresses. For the price of the cabin, Elk Springs Resorts could invest in some more comfortable mattresses.Would recommend to others? Yes
Thank you for your wonderful review, Andrea. We are pleased to hear that the entire family enjoyed their stay! You certainly chose a great cabin to relax and create lasting memories together. We appreciate you reporting your concerns regarding the mattresses in the cabin. I have reported this to the proper department for review. We do hope you will visit us again on your next trip to The Great Smoky Mountains. Also, don't forget to mention you are a repeat customer to receive 10% off your next booking!
Uwonduhi pool lodge
We were disappointed that we were unable to use the hot tub for the week we were there. It leaked and it took until 5 PM on Thursday to get it fixed leaving us Friday with a cold hot tub. Also the steps leading into the pool are very deep and can be difficult for some people to get in and out because there is no railing. Very limited kitchen equipment. Also had daily visitors of bears so we didn't want to use the campfire areaWould recommend to others? No
Thank you for your honest review, Julia. We are truly sorry that you faced these issues during your visit. Let me assure you this is not indicative of a usual stay with us. Regrettably, we were at the mercy of an outside vendor to fix the hot tub during your stay. Although this was fixed, we are very sorry it was not usable for your entire stay. I have reported your concerns regarding the steps in the pool to the proper department for review. We appreciate your feedback as it helps to ensure we are constantly improving. We are very sorry if the bears put a damper on your visit. It is very common in this area for them to be out and about this time of year.
Would highly recommend this rental.
This was the perfect rental for our family of 13. It was very clean and well maintained and everything we expected from the pictures and description. The entire process was easy, professional and flawless from check in to check out and everything in between. Great secluded location but close enough to go out and have fun. We highly recommend this rental for a large group.Would recommend to others? Yes
Thank you for your fantastic 5-star review, Christina! We are pleased that your family enjoyed your recent stay at Uwoduhi Pool Lodge. You certainly chose a great cabin to relax and take in the peaceful mountain scenery. The photos online are a true reflection of what you will find upon arrival, and we hope you will make plans to visit year after year. Please keep in mind, as repeat visitors you will enjoy 10% off all future bookings. Hurry back, new memories are waiting to be made!
Uwoduhi Pool Lodge
The overall cabin was great. It was disappointing the grass was not cut so we could not play outside. I called upon our arrival and they advised somebody would come cut the grass, however nobody ever came.Would recommend to others? Yes
Thank you for your honest review, Ginneh. It is a pleasure to hear you enjoyed your overall cabin stay. You certainly chose a great cabin with fantastic amenities to relax and create lasting memories together. Our cabins are on a bi-weekly schedule for lawn service. We certainly apologize if this caused an inconvenience. However, we hope you will allow us another opportunity to show you a true 5-star visit. Please keep in mind, as repeat visitors you will enjoy 10% off all future bookings!
Clean, peaceful and funWould recommend to others? Yes
Thank you for your kind words, Oyemayowa! We are pleased that you enjoyed your recent visit at Uwoduhi Pool Lodge, and hope you will make plans to visit us again very soon.
Family Fun Time
We had a wonderful time! It was a great place for our mini family reunion with so much to keep the children entertained. We definitely plan to do this again!Would recommend to others? Yes
Thank you for your wonderful review, Vickie! We are delighted to hear your stay was exceptional. We enjoyed having you as our guest and would consider it an honor for you to stay with us again. Please keep in mind, as a returning guest you will enjoy 10% off all future stays so please make sure to mention you have stayed with us previously at the time of booking. Hurry back, new memories are waiting to be made!
Nice place except for the mattresses
Fun!Would recommend to others? Yes
Thank you for your honest review, Carmen. We appreciate your feedback and we hope you will join us again during your next trip to The Great Smoky Mountains!