Sweet Tranquility Pool Lodge - Gatlinburg Cabin

Thank you for your wonderful 5 Star review, Amanda! We are delighted to hear your stay was exceptional. We enjoyed having you as our guest and hope you will consider staying with us again in the future!

Thank you for taking the time to share your experience with us, Stephen. We appreciate your feedback as it helps to ensure we are constantly improving. We certainly apologize for the issues you experienced during your stay and I can assure you they are being addressed. Unfortunately, the issue with the pool was not noticed until an hour prior to your arrival when our technician was servicing the pool. We did notify you as soon as we became aware of the issue, and although we understand relocating was not ideal for you and your family, we did make an attempt to resolve the issue right away. We are very sorry for the delay in processing your compensation. However, we do always wait until the end of the guest stay in case any further issues arise. Our management team has approved compensation for the issues you experienced and you will be receiving an email with this verification very soon.

We are happy to hear that you and your family had such a great experience at Sweet Tranquility Pool Lodge, Deborah! You certainly chose a great cabin to relax and create lasting memories together. We hope the pool and other top-notch amenities were a hit! It would be our pleasure to serve you again in the future. Please keep in mind, as repeat visitors you will enjoy 10% off all future bookings. Hurry back, new memories are waiting to be made!

Thank you for your kind review, Mike. We are delighted that you enjoyed your cabin stay. I do see our maintenance men had to address these issues for you, but it looks as though they were resolved. We thank you for making us aware of them. We hope you will join us again during our next trip to The Great Smoky Mountains!

We certainly value your feedback as it helps to ensure we are constantly improving. We take great pride in our cabins and cleanliness is very important to us. I have reported your concerns to the proper department and I can assure you we will address them. It is regrettable that these issues were not brought to our attention during your stay, as they could have been easily resolved. We hope you will allow us another opportunity to show you a true 5-star visit in the future. Please know it was not our intention to disappoint you. Thank you for sharing your thoughts.

Thank you for your wonderful review. We are delighted that you enjoyed your New Year celebration at Sweet Tranquility Pool Lodge. We appreciate your feedback in regards to the beds and have passed this along to the proper department. We know that everyone has their own definition of comfort in regards to mattresses, but we will definitely have them inspected. We hope that you will visit us again during your next trip to The Great Smoky Mountains.

Thank you for your honest feedback, Debbie. We appreciate you bringing these issues to our attention; they have been reported to our head of housekeeping and I can assure you we will address them. We are pleased that you enjoyed our stay in spite of the issues that occurred. Please keep in mind, we do offer 24/7 staff assistance during your stay and we are happy to address any concerns while you are here. We hope you will make plans to visit us again very soon!

To be fair, Tiffanee, you had a maintenance issue at the cabin you originally booked. The cabin has a well and the well ran out of water. We couldn't leave you there without any running water. We offered to refund you and you could go elsewhere or move you to a different cabin. After you attempted to find another place to stay and were unsuccessful, you agreed to a move to another cabin. However, after spending two nights there, you decided you did not like this cabin and we moved you to yet another cabin. This one being a very beautiful luxury cabin with a theater and indoor swimming pool. We gave you a refund of the total rent from your first night with us plus tax for the inconvenience of moving to another cabin. The rental agreement that you signed prior to your stay with us clearly states that we reserve the right to change you to another cabin. It also states that we do not refund for amenities not working. However, we upgraded you to better cabins when we moved you and refunded you one night. While you are entitled to post whatever review you feel inclined to, I don't believe you are giving this particular cabin or Elk Springs Resort a fair rating just because you are upset with the circumstances surrounding your stay. We welcome the opportunity to fix any issues during your stay and if we are unable to correct the problem, we offer you another cabin. I believe Elk Springs Resort went above and beyond to ensure you and your party had a nice cabin with working amenities to stay in during your vacation time in the Great Smoky Mountains.

Thank you for allowing us to be a part of your wonderful vacation, Theodore. We hope you will visit us again during your next trip to The Great Smoky Mountains!

We are happy to hear you enjoyed your stay, Gayra. Some of our cabins do have a little longer commute to down town, but the views and remoteness tend to be worth it. We hope you will join us again in the near future. Please keep in mind, as a returning guest you will receive 10% off all future bookings!