Highlander #224 - Gatlinburg Cabin
- Property type: Cabin
- Sleeps: 6
- Bedrooms: 2
- Bathrooms: 2
- Smoking: Non-smoking
- Beds: Queen: 2, Other: 1
- Check In Time: 4:00 PM
- Check Out Time: 10:00 AM
- No Pets
- Washer Dryer
- Hot Tub
- Cable Satellite
No shows will forfeit any monies put down.
All group stays (2 or more cabins), 4 bedroom stays and larger, and stays totaling $1200.00 or more must prepay their stay 30 days in advance. No refunds or changes for cancellation of these stays.
Other than those listed above, you can cancel or change your reservations with this host. Cancellation must be at least 30 days prior to arrival in writing. A $120 cancellation fee is deducted from prepayment, no exceptions. There are no refunds or cancellations less than 30 days prior to arrival for any reason. All stays are prepaid 30 days prior to your arrival.
To change a confirmed reservation, you must give at least a 30 day notice to the host and stay within 6 months of original arrival date. A $35 fee will be charged and your stay must be prepaid in full and no refund if reservation is cancelled. Reservations that are changed with the host cannot be changed or cancelled for any reason. No credit will be issued for unused portions of time in case of late arrival or early departure.
The office staff wasn't the greatest. The after hours number we called didn't have the "information" to tell us how to go about getting a new grill tank because we were trying to grill $100 worth of steps and it ran out. The couch and both beds were outdated and broken. The jacuzzi was disgusting. The hottub was green and low of water and had an odor. We picked the highlander because of the big windows and the windows had male and female private parts all over them. When we told the guy at the office he acted like he didn't believe us. I will not stay with aunt bugs again nor recommend it to anyone. I regret not reading the reviews before we booked.Would recommend to others? No
It was nice but the cabin was older than the website depicted and it was over priced so if you want what is on the website like we thought we where going to get you might be a little disappointedWould recommend to others? No
The Highlander was nice and there is a paved road leading up to it which was nice, but it is showing it's age. The right burners on the stove didn't work properly, the furniture wasn't very comfortable, the upstairs TV wasn't connected, the coffee pot was old and dirty, and the supports for the porch/overhang didn't look very secure. We enjoyed our stay, however the Highlander just wasn't as nice as others we've rented from Aunt Bugs.Would recommend to others? No
Thank you for staying with us, and for sharing feedback about your experience with this rental. We apologize for any inconveniences you experienced! Our company is diligently working with the private owner of this cabin on updates and repairs to create a more positive experience for future guests of this rental. We appreciate you, and look forward to your continued patronage!
The bed was dated need to be replace. There was no ironing board. The cabin had lots of spider weds. Would I stay aging probably. One more thing. Checkout time is a little to early. Try making it at least 11:00Would recommend to others? Yes
Thank you for staying with us, and for sharing feedback about your experience with our cabin rental. We apologize for any inconveniences that you encountered during your stay, and appreciate the information you have given us. We will follow up with both the private owner of this cabin, as well as, the contract cleaner to improve the guest experience for future guests. We appreciate you, and hope that you enjoyed your trip to our area!
Beautiful private & peaceful
Pretty good, except all the hair on the floor of cabin. It got on our socks & got in the bed. Couldn't set in living room with out putting bedsheets over coach&chair they both was nasty. & couldn't get in hot tub Bc it had white stuff that looked like dead skin flooding in it. & couldnt enjoy the big windows they was dirty, that's the centerpiece of the cabin.the Windows is what makes that cabin so beautiful. & I don't think u should make the renters get up so early to be made to leave the cabin.we pay a lot of money 2days & can't sleep in or have time to shower,eat breakfast no time to do nothing. You should show the reneters u care about there safety&well being on there long car ride home & let them be able to sleep in on there last day. Ain't bugs could have check out around 1or2pm.Would recommend to others? Yes
Thank you for staying with us, and for sharing feedback about your experience with our cabin rental! We are sorry for any inconveniences that you encountered during your stay, and will address these concerns to create a more positive experience for future guests of this cabin. Thank you! We appreciate you, and hope you enjoyed your trip to the Great Smoky Mountains!
We loved it!
Very clean and very nice! We had issues with the jacuzzi tub and hot tub the first night. We got a call to ask how our first night was, it was excellent other than the 2 issues. They came out that day and fixed it! Very friendly! Will definitely stay there again! Only get lots of mosquito repellent!!Would recommend to others? Yes
Sadie, Thank you for sharing feedback about your recent cabin rental stay with Aunt Bug's. We are so happy that you enjoyed your trip to the Smoky Mountains, and your stay at Highlander! We appreciate you, and hope to see you for future rentals! Thanks! Tim
Cute on the outside, nightmare on the inside
To reach this cabin, you must go through winding and borderline unsafe roads. Upon arriving at the cabin, the outside is very cute. When inside, there were spiderwebs everywhere, bugs in the bathtub, nasty toilets, burned out light bulbs (even the spare was burned out. We had to ask for another at the front desk), etc. The power went out the second night on the bottom floor and after multiple tries at following the directions to fix it at the breaker box, maintenance had to be called. The shower was overly complicated (another thing the rental office had to be called about), and there is no outside light for the hot tub. The furniture was falling apart. The dinnerware in the kitchen was chipped (which is a health hazard by the way) and some of the bowls were dirty. The dryer had HANDFULS of lint stuffed inside the lint basket. That is a fire hazard and very unsafe. Other than the cute architecture this cabin has to offer, I was extremely disappointed. Upon our next stay in the Gatlinburg area, I will definitely be reconsidering my choice in lodging.Would recommend to others? No
Virginia, I am saddened and sickened by what you described of the condition you found your cabin. I am so sorry this happened and I have handed your comments over to housekeeping dep, maintenance dept. head and owners yo get this rectified. Thank you for letting us know of this so we can get it rectified Thank You John
Nice cabin.Would recommend to others? Yes
Kellie, Thank you for sharing feedback about your recent cabin rental stay with Aunt Bug's! We are so happy that you enjoyed your trip to the Smoky Mountains, and your stay at Highlander! We appreciate you, and hope to see you for future rentals! Thanks! Tim
This was our 36th Anniversary! The cabin was nice and very clean. I liked being able to open and close the drapes. We also loved the gas fire logs. The stair case to the upper floor was really neat. My husband like the new grill outside on the deck.Would recommend to others? Yes
Thank you for staying with us and thank you for letting us know about your stay. We hope to accommodate you on your next visit to the Smoky Mountains.
Felt we spent too much due to not being in cabin very muchhWould recommend to others? No
Thank you for staying with us, and for sharing feedback about your experience with our rental company. We apologize for the inconveniences caused to you, during your stay! Your information is greatly appreciated and will be very helpful to us in creating a more positive experience for future guests of this cabin. We appreciate you, and hope you enjoyed your trip to our area.