Skyline View - Gatlinburg Cabin

An Absolutely Amazing View Awaits You At This Mountainside Chalet
Gatlinburg, TN, US
3.5 (11 Reviews)
Cabin
Sleeps 10
4 Bedrooms
2.5 Baths
WiFi
No Pets
Avg
Nightly
rate
$130 Per Night
You won’t be charged yet.

The Cabin

  • Property type: Cabin
  • Sleeps: 10
  • Bedrooms: 4
  • Bathrooms: 2.5
  • Smoking: Non-smoking
  • Beds: King: 1, Queen: 2, Sofa Bed: 1, Full: 1
  • Check In Time: 4:00 PM
  • Check Out Time: 11:00 AM
  • No Pets

Description

If you are interested in enjoying a good old fashioned Gatlinburg chalet from yesteryear and absolutely amazing views then this mountainside chalet is for you! Enjoy breath-taking, panoramic views of the Great Smoky Mountains and city lights from the valley below offered by the wrap around porch. The benefits of age brings you amenities you won’t find anywhere else like a wood burning fireplace. Now is the time to truly benefit from spending a few days in a real Gatlinburg chalet. Cozy up with loved ones next to the wood burning fireplace. Challenge friends to a friendly game of pool, or settle in with a movie on one of the many flat screen TVs throughout the home. Feel like a local while visiting the Great Smoky Mountains.

Amenities

  • Washer Dryer
  • Cable Satellite
  • Grill
  • Hot Tub
  • Wifi

Host
Cancellation Policy

60 days prior to arrival a refund by Host is available with a 10% cancellation fee. Host does not under any circumstances provide refunds for cancellations requested within 60 days of reservation arrival date.

Traveler Reviews

11 Reviews
3.5 out of 5
Summary
5
28%
4
28%
3
19%
2
0%
1
28%
Jackie C.
Richmond, KY
A green check mark graphic. Verified Guest
4 out of 5
Reviewed February, 2018

Nice stay

The cabin was beautiful, however the drive up the mountain was unpleasant... and once there had a major leak causing the guest in basement bedroom without a bed. Called office was fixed promptly but still had a wet mattress fornhe weekend.

Would recommend to others? Yes
Host Resonse (March 17, 2018):

Thank you for taking the time to share your comments. These reviews are very important to us as they advise us on where we excel and where we may improve. We appreciate you taking the time out of your busy day to share your comments. We are sorry to hear that you had any issues during your stay, but we are glad that it was addressed in a timely manner. We look forward to seeing you again soon.

Smyrna, TENNESSEE
A green check mark graphic. Verified Guest
3 out of 5
Reviewed January, 2018

Brrr!

Cold. The basement in this rental is barely usable. Without using space heaters the furnace barely gets to 63 degrees. Too cold to sleep or play down there and that is where two bedrooms, a bath and the pool table are. we sent in a maintenance request through the app but received no response.The electrical work is iffy: there are switches that don't do anything, outlets that don't work and lamps with nowhere to plug them in. When we first arrived, a roach crawled out of the "clean" dishtowel bundle.

Would recommend to others? No
Host Resonse (January 24, 2018):

Thank you for your recent stay at Skyline View. We are terribly sorry to hear about the problems you encountered during this stay and have shared your feedback with our management team. Please know we will work hard to correct the issues you have brought to our attention. We have looked into the Eden Crest App for any reports during your stay and unfortunately were unable to find any. In the future, if you do not hear from us within a timely manor, please contact our office. Again, we apologize.

Christopher S.
Knoxville, TN
A green check mark graphic. Verified Guest
1 out of 5
Reviewed October, 2017

the worse customer service and coin I ever stayed at

This has been the worst experience the "upper management" of eden crest rentals could have fixed this and yet they didn't do anything but actually offered less than the front line rep. I ever have encountered. first Friday night we were locked out for over 4 hours. then the bedroom on the main floor was broke and its a queen yet they advertise a king and its not. i would not recommend this canon or company no-one take accountability and "upper management" should know thats 101 in being successful, taking accountability for the mistake not spit in guest face.

Would recommend to others? No
Host Resonse (October 26, 2017):

We are sorry that you had any issues getting access to your cabin. Unfortunately this cabin's maintenance is not handled by us but rather directly by the owner. As such the delays in service are beyond our control. We also made several attempts to make amends. While we can not always anticipate when something breaks we made every possible attempt to go up and above the rental agreement restrictions by offering you free tickets to area attractions or a refund based on the 3 hour delay but you refused them. We hope after time and careful consideration you will accept our apology.

Fort Pierce, FL
A green check mark graphic. Verified Guest
5 out of 5
Reviewed September, 2017

Good customer service

My family had to evacuate do to hurricane Irma.. They made us feel welcome, the place was very clean. Great stay would totally book again.

Would recommend to others? Yes
Host Resonse (September 14, 2017):

We are so glad to hear that you enjoyed your stay with Eden Crest. Our staff strive very hard to make our guests vacation experience the best that it can be. We always love to hear such great positive feedback. We look forward to having you come stay with us again.

Slidell, LA
A green check mark graphic. Verified Guest
1 out of 5
Reviewed August, 2017

Worst cabin we've stayed in yet!!

The pictures are glamour shots compared to the real thing. The view is blocked by another house. The house is literally falling apart! They had rotted wood on the deck overhanging the moutain it was so scary. The downstairs ac froze up atleast 5 times and it was miserable hot the upstairs ac doesn't reach the top bedroom so they had a portable ac unit up there but it doesn't cool the bathroom so that bathroom is unusable. The floors are popping up all over the place. We had to buy a mop to clean the floors because they were turning our feet black. They had wasp nests all over the porches and poisonous ivy by the front door. The shower in the master is disgusting and if you use it it leaks water to the downstairs bedroom which they knew about and tried caulking it but it didn't work. The kitchen sink doesn't work. This place was just a disaster they put bandaids on big problems instead of fixing them right. Then when we left they called us to tell us the mirror in the upstairs bathroom cracked but we couldn't use the bathroom due to the heat and no ac so I assume the heat cracked the mirror but they tried pinning it on us. We've been coming to gatlinburg for 10 years and have never had a problem with any other cabins before! Do yourself a favor find another place to stay!

Would recommend to others? No
Host Resonse (August 18, 2017):

We are sorry that you did not enjoy your cabin choice. At no time did our staff try to "pin" damages on you. The conversation was merely an inquiry with the guest of record as to any information she may have regarding how the mirror cracked. The situation surrounding the maintenance on this cabin is handled directly by the owner not Eden Crest. Unlike the majority of our cabins where we handle all of the maintenance this one is not managed by us. We merely make reservations on behalf of the owner. We have shared all of your comments and concerns with the owner. Our Vacation Planners would be happy to help you find a cabin that may fit your wish list better. Booking in advance also provides you with greater selection since many of our cabins book up very quickly. We hope to see you again in the future so that you can truly enjoy an Eden Crest Escape to Paradise.

Tiffany C.
,
A green check mark graphic. Verified Guest
4 out of 5
Reviewed July, 2017

Skyline View

The property was amazing

Would recommend to others? Yes
Host Resonse (July 26, 2017):

So glad to hear you enjoyed your stay! Thank you so much for all the positive feedback. Our desire at Eden Crest is to try and provide all guests with a wonderful vacation experience. We hope to see you again very soon!

Chesterton, IN
A green check mark graphic. Verified Guest
1 out of 5
Reviewed July, 2017

Don't recommend

Going to have minor issues(toilet seat batteries in remotes)and big issues(water leaking from ceiling on bed downstairs).View is wonderful. Cabin its self needs maintenance and if you report issues ...don't think for a minute they care. Sad to say but honest.

Would recommend to others? No
Host Resonse (July 11, 2017):

We are very sorry about the issues that you had during your stay. We are in a unique situation relating to Skyline View. Unlike the majority of our cabins where we handle all cleaning, maintenance and marketing of a cabin, Skyline View is maintained by the owner's personal maintenance technician. The owner is directly involved in all decisions relating to his cabin. We have shared all of your concerns with the owner. Again we are very sorry for any issues you experienced. We would be happy to assist you in finding a cabin that may better suit your needs better. We hope that you accept our sincere apology.

Dublin, OH
A green check mark graphic. Verified Guest
5 out of 5
Reviewed June, 2017

Cute home!

The cabin had a beautiful view and was clean, and just the right amount of space. Our code to our door didn't work, but they were very quick in fixing it.

Would recommend to others? Yes
Host Resonse (June 15, 2017):

Thank you so much for taking the time to fill out the survey regarding your stay. These surveys are very important to us as they allow us to discover what areas we excel at but also what areas need attention. Our desire at Eden Crest is to try and provide all guests with a wonderful vacation experience. We hope to see you again very soon!

Kaylee J.
Madisonville, TN
A green check mark graphic. Verified Guest
3 out of 5
Reviewed May, 2017

Upset with the stay

When we booked this cabin it seemed like the perfect one for us. We got there and had trouble getting in with the wrong code that was given to us. No big deal, I called the office and they helped find the correct code. We get in the cabin and there are dead bugs at the doorways and in the bath tubs. Thankfully they were dead but I was specifically told that they would send me the code to the door after the cabin was inspected. This cabin was never inspected or they would have seen these bugs. The rooms had been cleaned in the past but not within the time frame I was told. I swept up the bugs and made a call saying what had happened and told them I had already cleaned up the bugs. We didn't have time to wait for anyone to come be sent out to the cabin because we wanted to go to the strip in town and enjoy our trip. I also was told there was a king bed within the master, this was not true. The ice maker didn't work, the bottom bathroom toilet leaked and also the shower knobs were stripped in the shower downstairs. This is a beautiful cabin and also not my first time booking with Eden Crest. The cabin had a beautiful view but the drive was scary up the mountain but expected and worth it for the view. My trip at the cabin was a good one but when I called after checkout to report the rest of my problems I was told to call the following day. I did and they didn't have an answer for me so I waited a couple days and called back and got an answer that I would receive a coupon for 20% off a next stay and also a 50$ gift card. My stay was the first of the month and have yet to receive an email with the information of gift card and coupon or a copy in the mail like I was told. The cabin was beautiful but upset with the customer service. :(

Would recommend to others? Yes
Host Resonse (August 16, 2017):

Thank you for your recent stay at Eden Crest. We are terribly sorry to hear about the problems you encountered during this stay and have shared your feedback with our management team. Please know we will work hard to correct the issues you have brought to our attention. Again, we apologize.

Hudsonville, MI
A green check mark graphic. Verified Guest
4 out of 5
Reviewed April, 2017

Fun cabin in mountains

Darling house with cabin feel. Lots of charm and great view. Drive to house was a little scary with narrow roads and sharp twists and turns up steep mountain.

Would recommend to others? Yes
Host Resonse (April 12, 2017):

Thank you so much for taking the time to fill out the survey regarding your stay. These surveys are very important to us as they allow us to discover what areas we excel at but also what areas need attention. Your feedback is vital to our future success as we learn so much from our guests that allows us to continue providing excellent customer service. Our desire at Eden Crest is to try and provide all guests with a wonderful vacation experience. We hope to see you again very soon!

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