Mountain View Mansion - Gatlinburg Cabin
- Property type: Cabin
- Sleeps: 18
- Bedrooms: 6
- Bathrooms: 7
- Smoking: Non-smoking
- Beds: King: 5, Queen: 4
- Check In Time: 3:00 PM
- Check Out Time: 10:00 AM
- No Pets
- Resort Pool
If you cancel your reservation 15 or more days prior to your arrival date a voucher for a future stay will be issued by host in the amount of the deposit less the reservation fee for use for a future stay within 365 days of the date of cancellation. If you cancel your reservation 14 days or less prior to arrival you will be responsible for the full reservation amount (you will forfeit the full deposit amount and the non-refundable reservation fee, and shall be responsible for the remaining rent amount and all other applicable charges associated with the reservation). Only the Guest named on the Agreement may cancel a reservation and cancellations must be made by phone call to Hosts Office.
Plans can be changed before 14 days prior to the scheduled check in with no penalty. No changes are permitted within 14 days of check in.
We had a blast!
Mountain View Mansion was everything we needed and more. The space and accommodations for all ages made this stay exceptional. Want to throw a pool party, itâ€™s available with a full kitchen, large screen projection for the game while you swim. Music over Bluetooth across very nice soundbar; poll with beautiful jets which the kids loved; hot tub for the grownups, poolside games, â€œworld classâ€ campfire while viewing a beautiful moonlit sky above the mountain backdrop, and abundant space for eating around the pool. Want to have a family â€™s available onsite as well. Play basketball onsite. Too hot? Go inside the main cabin and relax in the spacious rooms. We had an awesome time!! Our family enjoys preparing breakfast together. Double ovens, MWs, and fridges were so convenient. Could have used a few more mixing bowls (like Tupperware). But, overall, the kitchen was very well stocked with dishes, pots, and pans. A few more towels would be easier on guests as opposed to washing. But we didnâ€™t mind. Not a big deal, however, the â€œdrivewayâ€ to the cabin is a small narrow drive about 1/2 mile long. Only one way traffic (either direction) is capable at at time. No turn around points. I may have missed this info, however, this info should be included in information about the cabin. These are all things we worked around. We hope to visit again in the future.Would recommend to others? Yes
Thank you for allowing us to be a part of your family's successful getaway, Edna! It is a pleasure to hear that everyone had such a great stay at Mountain View Mansion. You certainly chose the perfect cabin to relax, and create memories that will last a lifetime. We certainly agree, there are many top-notch amenities for the entire family to enjoy. From the amazing pool room, hot tub area, and many games to the spectacular mountain views, there is something to do for everyone. We appreciate your suggestions regarding kitchen supplies, and I have forwarded this to the proper department. We are very sorry if the driveway caused any inconvenience during your visit. In the mountain area, often times this cannot be avoided. We are pleased this did not put a damper in your stay, and we hope to see you and your family again very soon. Please keep in mind, as repeat visitors you will enjoy 10% off your next booking. Hurry back, new memories are waiting to be made!
A Great Family Reunion at Mountain View Mansion
In all respects, from the venue itself (looking over the mountains), to the spacious and very well-equipped and clean cabin(accurately pictured on the website), to the extraordinary help and solicitude from the management company (Elk Springs Resort), as well as the wonderful meals prepared by Chef Ray at Fruitful Vintage,--not even the intermittent rain affected our enjoyment and pleasure during the entire week. The cabin itself was exceptionally comfortable for people to gather, whether for 3 people or 15--so many different spaces to be in.Thank you!Would recommend to others? Yes
Thank you for your kind words, Mrs. Marks. You are truly a pleasure to work with! We are delighted to hear your family reunion was a success and hope you will give us the honor of assisting you again in the future. Hurry back, new memories are waiting to be made!
A Dream Vacation
My daughter recently got married at the Mountain View Mansion. The view was absolutely beautiful and the perfect setting to an outdoor wedding. The photos of the view / property did not do it justice. The bedroom decors are gorgeous. We did encounter a couple hiccups during our stay, such as the air upstairs not working the first night & running out of propane in the grills for the wedding dinner. However, each time we called for maintenance the staff was super helpful on the phone and they were out to evaluate and fix the problem within a matter of 30 minutes. We appreciate everything the staff did to ensure our vacation was not ultimately effected by the these problems. I would recommend Elk Spring Resorts to any of my family / friends looking to stay within Gatlinburg. Thank you very much to the staff for all of your help!Would recommend to others? Yes
Thank you for allowing us to be a part of such a memorable celebration, Annette! We certainly agree, the views at Mountain View Mansion are absolutely breathtaking. We are sorry you experienced these issues, however, happy to hear they were resolved quickly. We strive to provide exceptional service throughout your stay. We enjoyed having you as our guest and hope you will consider staying with us again in the future.
Absolute AMAZING TIME!!!!
We had a big birthday party with friends and families and everyone was more than impressed!!! We will definitely be back!!!!!Would recommend to others? Yes
Thank you for allowing us to be a part of such a memorable celebration, Marissa! We are delighted to hear we exceeded your expectations. We enjoyed having you as our guest and hope you will consider staying with us again during your next visit to The Great Smoky Mountains.
50th Birthday Celebration
We got our text early the day of check in stating the cabin was ready. Directions were great and the mansion lived up to expectation. There are a few things that could use a little TLC, but we were still very satisfied. There we 12 of us, so we had plenty of room to spread out. We enjoyed the downstairs bar and kitchen, the poker room, and of course the outside deck and pool. I do believe after reading some other posts that the chemicals in the hot tub need to be checked and monitored often. Several of our guests complained of skin irritation on their legs and one person has a chemical burn on their calf. Also everyoneâ€™s gold jewelry tarnished and had to be repolished. Other than that we had an awesome time and I had a wonderful 50th Birthday celebration. One other recommendation to the owners would be to upgrade the pots and pans to something larger and nicer. We had a little trouble trying to cook meals for a large group with the smaller sized pots. We are used to cooking in large magnalite pots but we improvised and made do. Looking forward to our next trip back.Would recommend to others? Yes
Thank you for allowing us to be a part of such a special celebration, Roxanne. We are pleased that you enjoyed your cabins stay so much! We certainly appreciate you bringing your concerns to our attention as we strive to always keep improving. I have forwarded the issue regarding the hot tub over to the proper department. This is a salt water hot tub and does not require many chemicals; however, I can assure you we will have this checked. I will make our housekeeping aware of your request for larger pots and pans. This is a great suggestion! Thank you for your visit and we look forward to seeing you again very soon!
Great place for a large group
This was a fun place to stay for our Girl's weekend. The place was spacious with plenty of sleeping quarters. It was a bit rundown and the pictures certainly make it look a bit better than it is in reality. The indoor jacuzzi spa had a issue with way too many chemicals that caused some harm that is hopefully corrected for the next group. I am disappointed that there was no follow up from management about the harm that these chemicals caused. Overall, I would stay their again.Would recommend to others? Yes
Thank you for your honest review, Tricia. We are delighted that you and your group enjoyed your recent cabin stay. We are very sorry to hear that you had issues with chemicals levels. I can see this has been addressed by our certified maintenance technician and we truly appreciate you bringing it to our attention. It is truly regrettable that you experienced this, but we do hope you will give us another opportunity to show you a true 5 star experience. We appreciate you sharing your experience with us.
No good experience
All was good.The big problem was the heating. if they know that the property is large as they are not provided with extra heating system; for more than 2 days we could not be on the second floor, we could not sleep in the rooms because of the cold we were doing we had several children and we could not all fit in the living room. We used the fireplace to warm up but it was not enough.Would recommend to others? No
Thank you for sharing your feedback with us, Maritza. We are sorry you and your guests experienced an issue with the heat on the upper level during your stay. We were unaware that there was an issue for more than 2 days. You did notify us that the heat was not working on the upper level at approximately 9:20 pm on the last night of your stay. We dispatched a technician to go out and assist you. The technician did feel that that area was colder, checked the heating unit, and left heaters for the areas needed. Your comfort is a priority to us. We provide 24/7 guest assistance to ensure any need can be handled quickly. We do, however, have to be made aware of the issue as we had not received previous complaints regarding the heat to this area. We can assure you, this property is equipped with the proper heating system to ensure our guests are comfortable. We sincerely apologize for any inconvenience experienced regarding this issue and hope you were able to enjoy your time spent in our area.
Not worth the money
We had a big family reunion where everyone was coming from different states to see eachother and we were expecting a comfortable stay with no problems and we were faced with the opposite. The heater would not work on the first day and everyone had to go to sleep cold. We brought someone to fix it but that didnâ€™t help much and then the next day the lights went out through out the whole house and stayed like that during the night. The water also had issues and it took a long time to fix. The sheets of the beds in the couch were also filthy with yellow spots and an odor. The home was beautiful but all the problems we had to encounter made it very difficult to enjoy and at the price we had to pay it just did not seem worth it.Would recommend to others? No
Thank you for sharing your experience with us, Anan. We are sorry you were disappointed in these aspects of your stay. We can understand your disappointment, however, would like to add some important details to your review. We do show that the maintenance technician was dispatched immediately upon your report of no heat. When he arrived, he found 5 of the outer doors open. He tested the air blowing out of the vents and it was blowing out at 100 degrees, so the heat was certainly working. The temperature outside was approximately 10 degrees, so with the doors standing wide open there was no way the heat could keep the cabin warm, even though it was functioning fully. He also found that the pipes to the water supply for the washing machine were frozen solid. These are located near one of these open doors. He set up heaters and asked that you keep all doors closed from that point on unless entering or exiting. Even with the assistance of the heaters, it did take 2 days for the pipes to thaw enough for the washing machine to function. We also received multiple reports of a toilet that was clogged. A different technician was able to unclog it, but reported that there were visible foreign objects that had been flushed. We dispatched another technician when you reported no power in part of the property. He did find that it was an issue with the electric company, it was restored through the night. We can understand any type of outage can be frustrating, however, this is something that was out of our control. We are sorry if you found sheets in that condition, as this is unacceptable to us. The cabin was inspected prior to your arrival and only clean sheets were found at that time. We also did not receive any report of this during your stay throughout the many conversations our Customer Service Representatives had with you. We sincerely apologize for the disappointment you felt towards your time spent at this exceptional property and hope you enjoyed your time in our area.
The Magnificent Mountain Viiew Mansion
My family had a great experience at the MVM. It looks exactly like the pictures and video tour. The view of the mountains is so beautiful. There are so many amenities on the property that thereâ€™s no time to be bored! We even got some snow on Christmas Eve which added to our fun-filled Game/Onesie PJs Night in the pool house. What a vacay, it was all that and then some!!Would recommend to others? Yes
Thank you for taking the time to share your wonderful experience with us, Dwayne! We pride ourselves in providing exceptional properties that are sure to assist in creating cherished family memories. We enjoyed having you as our guest and hope you will consider making us a part of a new Christmas tradition. Hurry back, new memories are waiting to be made!
Wonderful and unbelievable.Would recommend to others? Yes
Thank you for your kind review, Gary! We are pleased to hear you enjoyed your stay. Mountain View Mansion is an exceptional property that is sure to create the perfect atmosphere to enjoy a memorable get-away. We enjoyed having you as our guest and hope you will consider making Elk Springs Resort part of a new tradition when visiting The Great Smoky Mountains.