Mountain View Mansion - Gatlinburg Cabin
- Property type: Cabin
- Sleeps: 18
- Bedrooms: 6
- Bathrooms: 7
- Smoking: Non-smoking
- Beds: King: 5, Queen: 4
- Check In Time: 3:00 PM
- Check Out Time: 10:00 AM
- No Pets
- Resort Pool
If you cancel your reservation 15 or more days prior to your arrival date a voucher for a future stay will be issued by host in the amount of the deposit less the reservation fee for use for a future stay within 365 days of the date of cancellation. If you cancel your reservation 14 days or less prior to arrival you will be responsible for the full reservation amount (you will forfeit the full deposit amount and the non-refundable reservation fee, and shall be responsible for the remaining rent amount and all other applicable charges associated with the reservation). Only the Guest named on the Agreement may cancel a reservation and cancellations must be made by phone call to Hosts Office.
Plans can be changed before 14 days prior to the scheduled check in with no penalty. No changes are permitted within 14 days of check in.
Loved the property and location. Perfect for families. Spent most of our time in the pool house. A little disappointed in the big screen, couldn’t hear well. Overall would recommend and would stay again.Would recommend to others? Yes
We appreciate your business and your kind review, Kelli. It is delightful to hear that you enjoyed your overall stay. I have reported your concerns regarding the theater surround sound to our maintenance department to be addressed. Please keep in mind, we do offer 24/7 staff assistance, and we are happy to assist you during your stay with anything that is not up to par. We hope you will choose to visit us again in the near future. Don't forget to mention that you are a repeat visitor at the time of your next booking to receive 10% off. Hurry back, new memories are waiting to be made!
Luke / MacGillivray Review
What a GREAT vacation!!! The Mountain View Mansion was PERFECTION for our family reunion!Would recommend to others? Yes
Thank you for allowing us to be a part of such a special celebration, Amilee! It is delightful to hear that everything went well and all your expectations were met. We hope you will make plans to stay with us again on your next trip to The Great Smoky Mountains!
Overall great experience...beautiful home with beautiful view. Few problems with staff. Someone on phone not wanting to forward me to a manager until I got testy, should not be that way with this expensive of rental. Also, unable to turn temperature down in pool room...set at 84 with the highest humidity. They sent a maintenance man, but then told him not to turn it down because would mess up ph and use more chemicals. Very misinformed, anyone with pools and spas know that more chemicals are used with higher temps. The room was unbearable and making multiple people physically sick from the excessive heat. Very disappointing!!!! Other than that, the home was gorgeous.Would recommend to others? Yes
Thank you for your honest review, Debra. Your feedback helps to ensure we are constantly improving. We are pleased that you enjoyed your overall stay. The Mountain View Mansion cabin is certainly a beautiful cabin with top-notch amenities for the entire family to enjoy! We apologize for the confusion with the temperature in the pool room. It is required that the temperature in the room matches the temperature in the of the water with all of our indoor pools. It is regrettable that this caused such an inconvenience during your visit. We certainly hope you will choose to visit with us again on your next trip to The Great Smoky Mountains!
Great week at the mansion
What an amazing place!!! We could not have picked a better place to stay. Elk Springs Management was very professional and a pleasure to deal with. The property was amazing and we all had a wonderful time. Can't wait to come back.Would recommend to others? Yes
Thank you for your kind review, Tim! We are delighted to hear your visit was exceptional and would consider it an honor for you to stay with us again. Please keep in mind, as a returning guest you will enjoy 10% off all future stays. Hurry back, new memories are waiting to be made!
Family Vacation 2018
It was great ! a wonderful experience and the house helped make great memories. The house and facilities were as good as pictured and described. The house was well managed and clean. The administrative processes all worked smoothly. THANKS !Would recommend to others? Yes
Thank you for taking the time to share your wonderful experience with us, Mike! We are delighted to hear you enjoyed your stay. You certainly chose the perfect property to relax and enjoy a memorable get-away. We enjoyed having you as our guest and hope you will consider staying with us again in the future.
Family Get Together
Overall we had a positive vacation. There were 15 of us (10 adults & 5 children 7 years and under). The children never wanted to leave the indoor pool. The design of the pool is great for little people. The kitchen is well stocked. We enjoyed the panoramic views. We enjoyed cooking out and roasting marshmallows on the fire pit. The size of the house, having a pool table, poker table, etc. allowed for many independent gatherings going on at one time. I would advise everyone to read carefully the checking in inforamtion. We found out around 2:00PM we could not check in until 7:00PM. We had several hundred dollars worth of perishable foods, it was raining, and some of the family had flown in on a red eye. When I called the resort we were initally told 'I understanh how you feel". No you really don't and we were offended by the response. We were finally able to get in around 5:00PM to drop off the food. Two of the upstairs bedrooms have to share a bathroom. The poker room has an old odor. We called mainteance twice and the responses were quick. We apprecaited all the alarm systems in the pool/deck area. However, the alarm to one of he pool gates could not be repaired so the battery in that alarm was removed. The bedroom with the 4 king size beds needs extra rods, hooks or storage space in the bathrooms. I had called ahead to see what kind of laundry detergent was needed and told any kind would be ok. It requires HE laundry products. The house was clean but the master downstairs bath room closet doors were really dusty. We had also been told we could check out at 12:00PM but on the day of check out we had to leave by 11:00. Again an apology that an employee had given us erronous information. Despite a stressful start to our stay, everyone was able to relax and enjoy the grandure of the house and it's amenities. Knowig now what to expect we would stay there again.Would recommend to others? Yes
Thank you for sharing your experience with us, Deborah. We welcome your feedback as it assists us in ensuring each stay is exceptional. We are sorry to hear you were disappointed at all during your visit but we are thankful that everyone was able to relax and enjoy their stay. Customer service is very important to us, and we strive to stay the best in the business. In an attempt to avoid any confusion, we do send out emails prior to arrival noting for all our guests that check-in only begins at 3 p.m. It is normal for any cabin, especially a cabin fo this size to be released slightly after 3 p.m. Our check-out is at 10 a.m. and any extension is usually a separate fee, however, our management team did approve a later check-out for your and your party. We are very sorry if you were inconvenienced at all during your visit. We want you to know it was not our intention to disappoint you. Thank you again for your thoughts.
We had a blast!
Mountain View Mansion was everything we needed and more. The space and accommodations for all ages made this stay exceptional. Want to throw a pool party, itâ€™s available with a full kitchen, large screen projection for the game while you swim. Music over Bluetooth across very nice soundbar; poll with beautiful jets which the kids loved; hot tub for the grownups, poolside games, â€œworld classâ€ campfire while viewing a beautiful moonlit sky above the mountain backdrop, and abundant space for eating around the pool. Want to have a family â€™s available onsite as well. Play basketball onsite. Too hot? Go inside the main cabin and relax in the spacious rooms. We had an awesome time!! Our family enjoys preparing breakfast together. Double ovens, MWs, and fridges were so convenient. Could have used a few more mixing bowls (like Tupperware). But, overall, the kitchen was very well stocked with dishes, pots, and pans. A few more towels would be easier on guests as opposed to washing. But we didnâ€™t mind. Not a big deal, however, the â€œdrivewayâ€ to the cabin is a small narrow drive about 1/2 mile long. Only one way traffic (either direction) is capable at at time. No turn around points. I may have missed this info, however, this info should be included in information about the cabin. These are all things we worked around. We hope to visit again in the future.Would recommend to others? Yes
Thank you for allowing us to be a part of your family's successful getaway, Edna! It is a pleasure to hear that everyone had such a great stay at Mountain View Mansion. You certainly chose the perfect cabin to relax, and create memories that will last a lifetime. We certainly agree, there are many top-notch amenities for the entire family to enjoy. From the amazing pool room, hot tub area, and many games to the spectacular mountain views, there is something to do for everyone. We appreciate your suggestions regarding kitchen supplies, and I have forwarded this to the proper department. We are very sorry if the driveway caused any inconvenience during your visit. In the mountain area, often times this cannot be avoided. We are pleased this did not put a damper in your stay, and we hope to see you and your family again very soon. Please keep in mind, as repeat visitors you will enjoy 10% off your next booking. Hurry back, new memories are waiting to be made!
A Great Family Reunion at Mountain View Mansion
In all respects, from the venue itself (looking over the mountains), to the spacious and very well-equipped and clean cabin(accurately pictured on the website), to the extraordinary help and solicitude from the management company (Elk Springs Resort), as well as the wonderful meals prepared by Chef Ray at Fruitful Vintage,--not even the intermittent rain affected our enjoyment and pleasure during the entire week. The cabin itself was exceptionally comfortable for people to gather, whether for 3 people or 15--so many different spaces to be in.Thank you!Would recommend to others? Yes
Thank you for your kind words, Mrs. Marks. You are truly a pleasure to work with! We are delighted to hear your family reunion was a success and hope you will give us the honor of assisting you again in the future. Hurry back, new memories are waiting to be made!
A Dream Vacation
My daughter recently got married at the Mountain View Mansion. The view was absolutely beautiful and the perfect setting to an outdoor wedding. The photos of the view / property did not do it justice. The bedroom decors are gorgeous. We did encounter a couple hiccups during our stay, such as the air upstairs not working the first night & running out of propane in the grills for the wedding dinner. However, each time we called for maintenance the staff was super helpful on the phone and they were out to evaluate and fix the problem within a matter of 30 minutes. We appreciate everything the staff did to ensure our vacation was not ultimately effected by the these problems. I would recommend Elk Spring Resorts to any of my family / friends looking to stay within Gatlinburg. Thank you very much to the staff for all of your help!Would recommend to others? Yes
Thank you for allowing us to be a part of such a memorable celebration, Annette! We certainly agree, the views at Mountain View Mansion are absolutely breathtaking. We are sorry you experienced these issues, however, happy to hear they were resolved quickly. We strive to provide exceptional service throughout your stay. We enjoyed having you as our guest and hope you will consider staying with us again in the future.
Absolute AMAZING TIME!!!!
We had a big birthday party with friends and families and everyone was more than impressed!!! We will definitely be back!!!!!Would recommend to others? Yes
Thank you for allowing us to be a part of such a memorable celebration, Marissa! We are delighted to hear we exceeded your expectations. We enjoyed having you as our guest and hope you will consider staying with us again during your next visit to The Great Smoky Mountains.