Mountain View Mansion - Gatlinburg Cabin

Thank you for allowing us to be a part of your family's successful getaway, Edna! It is a pleasure to hear that everyone had such a great stay at Mountain View Mansion. You certainly chose the perfect cabin to relax, and create memories that will last a lifetime. We certainly agree, there are many top-notch amenities for the entire family to enjoy. From the amazing pool room, hot tub area, and many games to the spectacular mountain views, there is something to do for everyone. We appreciate your suggestions regarding kitchen supplies, and I have forwarded this to the proper department. We are very sorry if the driveway caused any inconvenience during your visit. In the mountain area, often times this cannot be avoided. We are pleased this did not put a damper in your stay, and we hope to see you and your family again very soon. Please keep in mind, as repeat visitors you will enjoy 10% off your next booking. Hurry back, new memories are waiting to be made!

Thank you for your kind words, Mrs. Marks. You are truly a pleasure to work with! We are delighted to hear your family reunion was a success and hope you will give us the honor of assisting you again in the future. Hurry back, new memories are waiting to be made!

Thank you for allowing us to be a part of such a memorable celebration, Annette! We certainly agree, the views at Mountain View Mansion are absolutely breathtaking. We are sorry you experienced these issues, however, happy to hear they were resolved quickly. We strive to provide exceptional service throughout your stay. We enjoyed having you as our guest and hope you will consider staying with us again in the future.

Thank you for allowing us to be a part of such a memorable celebration, Marissa! We are delighted to hear we exceeded your expectations. We enjoyed having you as our guest and hope you will consider staying with us again during your next visit to The Great Smoky Mountains.

Thank you for allowing us to be a part of such a special celebration, Roxanne. We are pleased that you enjoyed your cabins stay so much! We certainly appreciate you bringing your concerns to our attention as we strive to always keep improving. I have forwarded the issue regarding the hot tub over to the proper department. This is a salt water hot tub and does not require many chemicals; however, I can assure you we will have this checked. I will make our housekeeping aware of your request for larger pots and pans. This is a great suggestion! Thank you for your visit and we look forward to seeing you again very soon!

Thank you for your honest review, Tricia. We are delighted that you and your group enjoyed your recent cabin stay. We are very sorry to hear that you had issues with chemicals levels. I can see this has been addressed by our certified maintenance technician and we truly appreciate you bringing it to our attention. It is truly regrettable that you experienced this, but we do hope you will give us another opportunity to show you a true 5 star experience. We appreciate you sharing your experience with us.

Thank you for sharing your feedback with us, Maritza. We are sorry you and your guests experienced an issue with the heat on the upper level during your stay. We were unaware that there was an issue for more than 2 days. You did notify us that the heat was not working on the upper level at approximately 9:20 pm on the last night of your stay. We dispatched a technician to go out and assist you. The technician did feel that that area was colder, checked the heating unit, and left heaters for the areas needed. Your comfort is a priority to us. We provide 24/7 guest assistance to ensure any need can be handled quickly. We do, however, have to be made aware of the issue as we had not received previous complaints regarding the heat to this area. We can assure you, this property is equipped with the proper heating system to ensure our guests are comfortable. We sincerely apologize for any inconvenience experienced regarding this issue and hope you were able to enjoy your time spent in our area.

Thank you for sharing your experience with us, Anan. We are sorry you were disappointed in these aspects of your stay. We can understand your disappointment, however, would like to add some important details to your review. We do show that the maintenance technician was dispatched immediately upon your report of no heat. When he arrived, he found 5 of the outer doors open. He tested the air blowing out of the vents and it was blowing out at 100 degrees, so the heat was certainly working. The temperature outside was approximately 10 degrees, so with the doors standing wide open there was no way the heat could keep the cabin warm, even though it was functioning fully. He also found that the pipes to the water supply for the washing machine were frozen solid. These are located near one of these open doors. He set up heaters and asked that you keep all doors closed from that point on unless entering or exiting. Even with the assistance of the heaters, it did take 2 days for the pipes to thaw enough for the washing machine to function. We also received multiple reports of a toilet that was clogged. A different technician was able to unclog it, but reported that there were visible foreign objects that had been flushed. We dispatched another technician when you reported no power in part of the property. He did find that it was an issue with the electric company, it was restored through the night. We can understand any type of outage can be frustrating, however, this is something that was out of our control. We are sorry if you found sheets in that condition, as this is unacceptable to us. The cabin was inspected prior to your arrival and only clean sheets were found at that time. We also did not receive any report of this during your stay throughout the many conversations our Customer Service Representatives had with you. We sincerely apologize for the disappointment you felt towards your time spent at this exceptional property and hope you enjoyed your time in our area.

Thank you for taking the time to share your wonderful experience with us, Dwayne! We pride ourselves in providing exceptional properties that are sure to assist in creating cherished family memories. We enjoyed having you as our guest and hope you will consider making us a part of a new Christmas tradition. Hurry back, new memories are waiting to be made!

Thank you for your kind review, Gary! We are pleased to hear you enjoyed your stay. Mountain View Mansion is an exceptional property that is sure to create the perfect atmosphere to enjoy a memorable get-away. We enjoyed having you as our guest and hope you will consider making Elk Springs Resort part of a new tradition when visiting The Great Smoky Mountains.