Cherokee Pool Lodge - Gatlinburg Cabin
- Property type: Cabin
- Sleeps: 12
- Bedrooms: 3
- Bathrooms: 3.5
- Smoking: Non-smoking
- Beds: King: 3, Sofa Bed: 2, Bunk: 1
- Check In Time: 3:00 PM
- Check Out Time: 10:00 AM
- No Pets
- Washer Dryer
- Resort Pool
- Theater Room
If you cancel your reservation 15 or more days prior to your arrival date a voucher for a future stay will be issued by host in the amount of the deposit less the reservation fee for use for a future stay within 365 days of the date of cancellation. If you cancel your reservation 14 days or less prior to arrival you will be responsible for the full reservation amount (you will forfeit the full deposit amount and the non-refundable reservation fee, and shall be responsible for the remaining rent amount and all other applicable charges associated with the reservation). Only the Guest named on the Agreement may cancel a reservation and cancellations must be made by phone call to Hosts Office.
Plans can be changed before 14 days prior to the scheduled check in with no penalty. No changes are permitted within 14 days of check in.
We had an amazing weekend with family and friends! The cabin was very clean and spacious! The kids loved the pool and theater! We will definitely be visiting again! We definitely made some awesome memoriesWould recommend to others? Yes
Thank you for allowing us to be a part of such an exceptional get-away, Tracey! We are delighted to hear you made so many lasting memories. We enjoyed having you as our guest and hope you will consider staying with us again in the future.
Happy birthday to me
Everything was great it was warm we made smores omg I have to come again it was something I'll never forget wish it was cheaper but it was funWould recommend to others? Yes
Thank you for allowing us to be a part of such a special celebration, Jacqueshia! It was our pleasure to serve you, and we hope you will visit us often. Please keep in mind, as repeat visitors you will receive 10% off all future bookings. Hurry back, new memories are waiting to be made!
Nice cabin. Kids loved the pool. Location was a bit far from gatlinburg and pigeon forge.Would recommend to others? Yes
Thank you for taking the time to share your experience with us, Eddie. While we are happy you enjoyed your stay, we are disheartened to hear the location was not ideal for you and your family. Please contact us when you are ready to start planning your next get-away. One of our experienced Sales Representatives will be happy to assist you in finding the perfect cabin in a location that will better meet your needs. We sincerely apologize for any inconvenience experienced and hope you will consider staying with us again in the future.
Cherokee Pool Lodge
We had a great time. The cabin was clean and had everything we needed. The toaster wasn't working, but we called and a really nice man from maintenance brought us a new one. The neighborhood was quite and the location was great. It's located right off the main road to get into the "busy" part of Gatlinburg. We loved the pool, hot tub, and theater room. We had a blast!Would recommend to others? Yes
Crystal, we really appreciate your feedback. As always, we are pleased to have our guests share their cabin getaway experience with us, as it helps us to improve our services. With so many cabin amenities to enjoy, I'm sure you never wanted to leave the cabin. We hope you hurry back soon for more Smoky Mountain memory making!
I have stayed with Elk Springs prior and have had no issues. Unfortunately, I did not have the same experience this time. I have learned that it is not only an issue with Elk Springs but also the owners of the cabin and lack of keeping the cabin up to date. Simple things were needed such as a new toaster (one that was there didn't work), grill desperately needed clean, there were large hard areas in the carpet, holes in the carpet. Then, the exhaust fan in the pool was not working thus leaving a large hole for cold air to poor in. We were unable to swim in the pool the first few nights due to this. Thankfully, towards the end of the trip the air outside started to warm and we were able to swim some. Next, the hot tub, apparently was not dosed with chemicals prior to our arrival leaving me to wonder if it was even cleaned between use. Two days after arrival (and after use) we discovered the hot tub to have a slime film along the edges. We discovered the chemical holder to be completely empty and covered in this same slime coating. Elk springs didn't bat an eye at this. My daughter ended up with a UTI a few days later... coincidence? The Jets in one of the tubs didn't work and maintenance "fixed" this but didn't check before they left if it actually worked and when we went to use it we found it was still not in working order. The cabin itself was dirty. Dust piles on the windows, dirty dishwasher, splash stains on the walls of the theater room, ect. The property itself was covered in debris from plastic bags to red Solo cups to cigar read wrappers. Very disappointing and will be bringing our business elsewhere. My boyfriend had a cabin booked for us in April but after this experience we cancelled.Would recommend to others? No
We certainly appreciate your feedback, Maggie. We truly care about the quality of your stay and your feedback is very important to our success. We have reported these issues to our housekeeping supervisor as well as our maintenance team so each can be addressed. It appears as though the hot tub was emptied, cleaned, and sanitized prior to your arrival; we do have photo evidence of each hot tub cleaning for our records. We keep these photos to ensure the safety of our guests. We are very sorry you ran into these issues, but I can assure you we will be addressing each one. I do show that our staff did fix the temperature of the pool as soon as it was reported to us. We do keep the pool temperature set between 75-82 degrees. We are aware that each person has their own definition of comfort in regards to this, and we are here 24/7 for our staff if the settings need to be adjusted. It is regrettable that you will not be joining us in the future. Please know it was not our intention to disappoint you.
Great Family Vacation Rental Outside of Town!!
We enjoyed our family vacation rental at Cherokee Pool Lodge!! We really enjoyed the pool and the kids loved the theater room!! We did not get much use out of the hot tub as it was all the way upstairs and the first time we got in, we had to clean up the water that splashed out of it (not an easy process). Even though we did enjoy the cabin, it did take us a while to get checked in due to the fact that the cabin did not start getting cleaned until almost 5:00pm. The furniture does look worn and the bunk bed mattresses are wiry. The cabin needs a really good cleaning as there was thick dust seen in a lot of places including the bathtubs....Overall, we loved the cabin and the location!! We traveled into Gatlinburg/Pigeon Forge every day. Dollywood and Dolly Parton's Stampede are a must see!! Peddler's Steakhouse was GREAT!! Elk Springs Resort was great to work with and we plan to book through them in the future.Would recommend to others? Yes
It is great to hear that you and your family enjoyed your recent visit to Cherokee Pool Lodge, Sharon. With a great location and top-notch amenities, this cabin is perfect for a mountain getaway. It is definitely a hidden gem! It is regrettable that you were not able to enjoy the hot tub. This cabin is set up to have a drain in the floor and we do provide a squeegee so that water can be easily pushed to said drain. We apologize for the delay in your check-in, however, we do state in our agreement that our process for check-in begins at 3 p.m. For the inconvenience, it appears that our customer service team granted a noon check out for you and your family. I have forwarded your concerns regarding the furniture to the proper department to be reviewed and replaced if needed. We certainly agree, these attractions are great and are perfect for the entire family. We look forward to serving you again in the future and please don't forget to mention you are a repeat visitor to receive your 10% discount. Thank you for sharing your thoughts!
Relaxing and Fun Place
Exceptionally relaxing and an excellent place to spend quality family time away from home. Well equipped with indoor swimming pool, hot tub, 3 whirlpools for each of the king bed master suites and beautiful view of the surrounding mountains. Highly recommend the Cherokee Pool Cabin.Would recommend to others? No
Thank you for your fantastic review, Yancy. We are pleased that you had such a fun stay at Cherokee Pool Lodge! We certainly agree, this area is beautiful and there are plenty of amenities for the entire family. We hope you will make plans to visit again very soon! Please keep in mind, as repeat customers you will enjoy 10% off all future bookings. Hurry back, new adventure awaits!
The cabin was beautiful ! We had a wonderful time. The staff was nice and whenever I called they would answer . We had trouble with the theatre tv but we called and staff was there within 15 minutes ! The indoor pool was amazing . I would recommend this cabin !Would recommend to others? Yes
Thank you for your fantastic review, Precious! Cherokee Pool Lodge is definitely a great cabin to spend with family and create lasting memories together. The pool is a great way to relax and with all the other top-notch amenities, I am sure that everyone stayed quite busy. We are pleased that our staff could be of assistance to you and that everything was handled in a timely manner. Thank you for any and all recommendations and we hope you will make plans to visit Elk Springs again very soon. Please keep in mind, as a repeat customer you will enjoy 10% off all future bookings!
Cherokee Pool Lodge Vacation
Great week with family! Love being with my people...cabin was nice, but I believe just being together with family is what made our week! Would choose a different cabin next time!Would recommend to others? No
Thank you for your wonderful review, Joy. As always, we love hearing about great family experiences. You certainly chose a great cabin to relax and create lasting memories together. With it's remote location and top-notch amenities it is perfect for large families or group gatherings. We look forward to your next visit and please don't forget to mention you are a repeat customers at the time of your next booking; you will receive 10% off! Hurry back, new memories are waiting to be made!
Cherokee Pool Lodge- Christmas vacation
pro's- beautifully laid out cabin- everyone was in a private arealoved the theater room, the great room and the kitchen table- large enough to act as a counter and eating table/game tableneighborhood was private and quiet- the distance from town did not present any problem, but would try to get closer in next timeCustomer service was amazing! They answered your call immediately and addressed our 1 issue of a burned out light bulb very promptlyCons: When the temperature went below 30 degrees, the downstairs was cold- the windows and doors leaked cold airHeat never got above 73 and the thermostat wouldn't allow you to set it above 75The pool was too cold to enjoy- the pool room was way too cold for anyone to lounge in it- I was the only one to brave the cold and swim only 1 timeThe hot tub was on a 2 person hot tub- would have preferred it to be in the pool room except it was too cold even thereThe fireplace was just a minimal electric heater- fake flame(paper) fake logs too- very disappointingThe pool table was nice, but warped at the corners so if you got close to the corner, the ball would go inLinens, pillows and bath towels were sub standard and needed to be updatedNeeds to have the parking area more brightly lit- very dark for night time coming and goingOverall was a nice cabin- we had 5 people and it was plenty large- sofas and theater room seat were very comfyIf I were to go again, I would prefer a newer cabin than this one- seemed a bit dated and if all of the pools were this cold, would opt out of a pool altogetherCabin was clean- had to buy a hairdryer as they were not suppliedWould recommend to others? Yes
Thank you for your honest review, Barbara. We are delighted that you enjoyed your recent stay at Cherokee Pool Lodge. We hope you had a relaxing visit. We appreciate you bringing your concerns to our attention. I have reported them to the proper department and I can assure you we will address them. We do have many luxury cabins to choose from. Several newer cabins that are closer to downtown Gatlinburg. We would love the opportunity to serve you again in the future. Please keep in mind, as repeat customers you will enjoy 10% off all future bookings.