Big Bear Lodge - Gatlinburg Cabin

We had a wonderful experience and a great vacation at the Elk Springs Resort. We were a large group of 22 people and stayed at the Big Bear 7 cabin. Everything was wonderful. The cabin far exceeded our expectations. It was sparkling clean when we checked in. The cleaning crew had just left and you could smell the fresh lime and freshly mopped floors. The cabin was beautiful!!!! Cannot day enough about the place. The views from outside were just great.! There was lots of room for everyone and could have easily slept 34 people. There were plenty of towels, and soaps in each room. The kids had a blast with the game room and the home theater. This family get together was a huge success!! We will definitely recommend this place.

The cabin was large enough for us to spread out easily. With the 3 levels it made it easy early birds to get up early while the night owls could stay up late. Also with each bedroom having a sink we didn't have any problem locking up the bathroom. We only had one maintenance issue with the propane grill. The management company arrived within 1 hour and fixed it even though we said there was no rush. The only negative comment I have is that the listing for the property on lists there being a resort pool. This property does not have access to resort pool. It only has a hot tub. This was a disappointment as we had 5 kids, but we made the best of it and went to the Sevierville community pool instead. When I called the management company about the lack of the resort pool, they indicated that the listing was correct on their site and that they weren't responsible for other listings of the same property.

Lots of room. Comfortable cabin.

Positives:
Lots of beds, big decks, plenty of space, a large hot tub,nice theater screen, and plenty of seating in the kitchen.

Negatives:
The wifi signal/connection was weak, the main refrigerator leaked, the televisions were very outdated, the air hockey didn't work, and the kitchen was small.

What a beautiful cabin, very secluded with a great view, away from all the hustle bustle of Pigeon Ford. We had 14 people, the accommodations were perfect, plenty of bathrooms and bedrooms for all, 2 game rooms, wrap around porches on each of the 3 floors, and a huge kitchen table gave everyone the space they needed. Cabin was in very good shape, Kitchen was fully furnished and there was plenty of space to move around, TV setup was a bit flaky and cut out regularly but, the view solved that.( we didn't watch much TV)
I checked out the community pool (shared by a few cabins), it was very clean an warm, great for kids but a hike to get to if walking.

As for the management company, I give them 10 stars, they were completely accommodating and attentive. They checked up on us the first day to ensure we got checked in and situated. I would recommend renting any property from them. Nice Work!

Lou Gagliardi and the rest of the Gagliardi clan.

The property was amazing, clean, comfortable and very spacious. The only concern was the drive into the cabin, which was up a very steep hills. The cabin was secluded and would be great for those who want to get away from the everyday world.

I rented the cabin for a combined bachelor/bachelorette party. We had 18 people and were very comfortable except the kitchen is super small and is missing a cookie sheet if you plan to cook!

I honestly had more problems with the rental company than the property. The house itself was great! Reserving, paying, and check-in were a breeze, but we ran into some maintenance issues late on our first night and went back and forth with the company over the course of our stay. Long story short, we found bed bugs in one of the couches late into our first night, so we moved the couch outside and called the company first thing in the AM. A maintenance guy came and looked at it and had us move it to another porch outside - then we never heard from him or the company until Friday. They showed up randomly to check the house for damages (which they didn't find any) but they didn't know about the couch/bed-bug issue and wanted the couch moved back inside ASAP. They also complained about the number of cars we had in the parking area (we had 8 cars - how else do you expect to transport 30+ people?). The weekend people apparently didn't inform the rest of the company about our call on Sunday, so they thought we had just moved the couch outside on a whim. They were more concerned about the couch being rained on than the entire cabin being infested with bed bugs, putting 30 people at risk of taking them home. We ended up coming to a compromise but not without some back and forth. At one point we were about to be kicked out of the house with no refund if we didn't move the couch back in (which came from the owner) - but the owner wasn't told that we found bed bugs in the couch which is why it was outside in the first place. The lack of communication and concern for our comfort was obvious, and I certainly hope that this was an isolated incident. The company kept complaining that they needed to come and deal with the issue at hand and that they "had other things to do than worry about a couch." Arguing with the rental company is not a good way to spend vacation - especially after we drop over 5k to rent a house for a week.

Great experience. Only thing is out of towners should be warned about the narrow 1 way road when driving up a mountain to get to the cabin.

It was a big Cabin and has more than sufficient sleeping space but the grill was very small for such a big cabin accomodating 34 people and also 2/6 of the bathrooms were not locking. Minimum grocery essentials like salt, oil spray & coffee were not provided when compared to our previous cabin experience. It can be a great cabin if these things could be fixed. There was a swimming pool in the cabin pictures but we could not spot one in the cabin vicinity or during our way out/in to Gatlinberg & pigeonforge.