Big Bear Lodge - Gatlinburg Cabin

Didn’t meet expectations

The entire house was more than what we could have expected for a weekend getaway. For the majority of our group, this was our first time in the Smoky Mountains and the views from the Big Bear Lodge made it an exceptional trip. Unfortunately the weather was not cooperative all weekend and we even woke up to snow on the ground on Sunday morning which forced us to have to stay in the lodge the majority of the trip. Thank you so much for providing us with an amazing cabin to have a great weekend.

We had a beautiful view but were disappointed right away with the way the porch looked. It did not have the amount of rocking chairs as portrayed in the photo and the deck was very weathered. The outside grounds needed cleaning. Beer cans and trash were all around the outside of the cabin. The cabinet door under the kitchen sink was off. When you tried to open the dishwasher, the whole unit came from the wall it was bolted in. The refrigerator would not freeze and cool. We lost two bags of ice and other foods soured. We reported it twice and a small micro refrigerator was brought out. The sink on the second level was cracked. The pool table on the third level was coming apart. There was a broken blade on the fan on the third level. The linens in one of the bedrooms looked like they had not been cleaned. Someone's socks from a previous stay were in the floor in the 3rd level bedroom. We had no hot water for two days. After they came out we were told the pilot light was not lit. It did not appear that the cabin had been cleaned thoroughly. The floors were sticky and rooms were dusty. The staff was helpful in making the reservations and such but this cabin needs some attention on the inside and outside. We determined this must have been a party house from the way it looked.

To start off the house was ready earlier than normal check in time so we arrived to a very clean and spacious cabin. Location was great and had an amazing view of the mountain tops with wrap around decks with multiple chairs for everyone. Bedrooms were spotless and two large tables were great for family dinner. Would recommend to anyone looking for a getaway weekend with open floor plans to have everyone be collaborating together.

We had 28 people for a weekend church youth retreat and there was plenty of space and entertainment for the kids. The cabin was well stocked with cooking items and toiletries. The views were amazing. The management was amazing at keeping us up to date on conditions around us (it was December and snowing) and made sure the cabin was up to our standards. The kids enjoyed themselves and would go back again.

Thank you for a wonderful stay at your cabin. We were very pleased with the customer service. Every request was responded to in a timely manner and every phone call returned. The door was mastered with assistance and close reading of directions. Our packages arrived before our party and you were very helpful in securing them until we arrived. We were disappointed that the dishwasher stopped working and the second floor refrigerator thermostat was broken. It remained warm the whole weekend. The cabin does not have as many rocking chairs as pictured and a few of them have broken arms. The views were amazing and our group of 16 were very pleased. Many thanks to your customer service, housekeeping and maintenance personnel.

This was the best experience for my family. We had more than enough rooms to enjoy every space in three cabin.

Big Bear Lodge sits at the very end of the access road, but the view, once there, is well worth the steep climb! It was spacious and comfortable furnished, boasting a second eating area on the top floor. Each level had its own veranda, so you could take in the view on every level.

Our family of 21 (grandma age 80, 6-age 50 something, 9 age 25-30, and 4 little ones ages 1-5, just returned from Elk Springs Resort- Big Bear Lodge.This property gets a 4.5 star rating from our family. We would all go back and recommend it highly to friends traveling to the area. We have rented a summer vacation home every year for over 30 years in various places around the central and southern US, so we know the details that families are looking for and have a lot to compare this property to.You are in the mountains, and it is a beautiful drive up the mountain! The parking area is large (probably comfortably 8 parking spaces) and is on a flat plain area of the mountain so seems very safe. It is only 20-25 minutes to downtown Gatlinburg and Dollywood, so very convenient between the 2 towns either way you go, and not a difficult drive between either, in fact, enjoyable. The decks are very usable and safe as long as an adult stays with the kiddos. The lower level has a convenient outdoor hose so we filled up a little blow up pool for our young kids next to the hot tub that they used daily.The kitchen is well equipped, blender, bullet, skillets, wine glasses, mixer, large fridge, and another small one for drinks on the top level.The bedrooms all have their own mirror and sink, so no need to feel like you are taking up the bathroom for lengths of time to do hair or apply make-up. VERY convenient… the best set up for bedrooms bathrooms I have ever seen in 30 years of vacation rentals.Each floor has its own central air conditioner unit and temperature control, so none of the freezing up if you like to run it a 70-72 that can be a problem in large rentals. Bedroom stayed cool even on the top floor.The pool table is in a huge room, plenty of space to have other things going on around it, like a table for family puzzle, card game, we even set up our giant Jenga game and used it while pool games were going on in the same room.T

We were 30 people and it had lot of space for all of us .....services was quick ......at night view from balcony was so beautiful ...... especially on full moon night it would be even more better .....we had awesome time up there ....would love to go back