Big Bear Lodge - Gatlinburg Cabin

Lots of room. Comfortable cabin.

Positives:Lots of beds, big decks, plenty of space, a large hot tub,nice theater screen, and plenty of seating in the kitchen.Negatives:The wifi signal/connection was weak, the main refrigerator leaked, the televisions were very outdated, the air hockey didn't work, and the kitchen was small.

What a beautiful cabin, very secluded with a great view, away from all the hustle bustle of Pigeon Ford. We had 14 people, the accommodations were perfect, plenty of bathrooms and bedrooms for all, 2 game rooms, wrap around porches on each of the 3 floors, and a huge kitchen table gave everyone the space they needed. Cabin was in very good shape, Kitchen was fully furnished and there was plenty of space to move around, TV setup was a bit flaky and cut out regularly but, the view solved that.( we didn't watch much TV)I checked out the community pool (shared by a few cabins), it was very clean an warm, great for kids but a hike to get to if walking.As for the management company, I give them 10 stars, they were completely accommodating and attentive. They checked up on us the first day to ensure we got checked in and situated. I would recommend renting any property from them. Nice Work!Lou Gagliardi and the rest of the Gagliardi clan.

The property was amazing, clean, comfortable and very spacious. The only concern was the drive into the cabin, which was up a very steep hills. The cabin was secluded and would be great for those who want to get away from the everyday world.

I rented the cabin for a combined bachelor/bachelorette party. We had 18 people and were very comfortable except the kitchen is super small and is missing a cookie sheet if you plan to cook!

I honestly had more problems with the rental company than the property. The house itself was great! Reserving, paying, and check-in were a breeze, but we ran into some maintenance issues late on our first night and went back and forth with the company over the course of our stay. Long story short, we found bed bugs in one of the couches late into our first night, so we moved the couch outside and called the company first thing in the AM. A maintenance guy came and looked at it and had us move it to another porch outside - then we never heard from him or the company until Friday. They showed up randomly to check the house for damages (which they didn't find any) but they didn't know about the couch/bed-bug issue and wanted the couch moved back inside ASAP. They also complained about the number of cars we had in the parking area (we had 8 cars - how else do you expect to transport 30+ people?). The weekend people apparently didn't inform the rest of the company about our call on Sunday, so they thought we had just moved the couch outside on a whim. They were more concerned about the couch being rained on than the entire cabin being infested with bed bugs, putting 30 people at risk of taking them home. We ended up coming to a compromise but not without some back and forth. At one point we were about to be kicked out of the house with no refund if we didn't move the couch back in (which came from the owner) - but the owner wasn't told that we found bed bugs in the couch which is why it was outside in the first place. The lack of communication and concern for our comfort was obvious, and I certainly hope that this was an isolated incident. The company kept complaining that they needed to come and deal with the issue at hand and that they "had other things to do than worry about a couch." Arguing with the rental company is not a good way to spend vacation - especially after we drop over 5k to rent a house for a week.

Great experience. Only thing is out of towners should be warned about the narrow 1 way road when driving up a mountain to get to the cabin.

It was a big Cabin and has more than sufficient sleeping space but the grill was very small for such a big cabin accomodating 34 people and also 2/6 of the bathrooms were not locking. Minimum grocery essentials like salt, oil spray & coffee were not provided when compared to our previous cabin experience. It can be a great cabin if these things could be fixed. There was a swimming pool in the cabin pictures but we could not spot one in the cabin vicinity or during our way out/in to Gatlinberg & pigeonforge.

And family wants to do this again. We had so much fun. We had 30 people and it was another room for everyone.

Upon arrival, we saw 1 cleaning person there right at check in time. Eventually others showed up to help out. They finally finished cleaning at 4:44 pm (which was almost 2 hours later than check-in). The cleaners did a bad job. We found urine on the bottom of the toilet seats, a leaky refrigerator, cobwebs, hair everywhere, and crumbs in the sheets. We ended up having to clean everything ourselves and wash all the linens which took a full day away from our vacation. Also found the charcoal grill to be in horrible condition. It looked like a $20 dollar general special but was literally falling about. The pool table had no chalk, the air hockey table was broken, the projector had a red picture, and it stayed cold in the bedrooms because the thermostat would only go up to 73 degrees. Other than that, the vacation was great. The large cabin gave lots of room for the whole family to get together and enjoy the vacation. Beth was very courteous, helpful, and professional.