Big Bear Lodge - Gatlinburg Cabin
The Cabin
- Property type: Cabin
- Sleeps: 34
- Bedrooms: 7
- Bathrooms: 6
- Smoking: Non-smoking
- Beds: King: 6, Queen: 6, Sofa Bed: 5
- Check In Time: 3:00 PM
- Check Out Time: 10:00 AM
- No Pets
Description
Amenities
- Cable Satellite
- Wifi
- Washer Dryer
- Mountain View
- Theater Room
- Hot Tub
- Grill
- Resort Pool
- Near Dollywood
Host
Cancellation Policy
If you cancel your reservation 15 or more days prior to your arrival date a voucher for a future stay will be issued by host in the amount of the deposit less the reservation fee for use for a future stay within 365 days of the date of cancellation. If you cancel your reservation 14 days or less prior to arrival you will be responsible for the full reservation amount (you will forfeit the full deposit amount and the non-refundable reservation fee, and shall be responsible for the remaining rent amount and all other applicable charges associated with the reservation). Only the Guest named on the Agreement may cancel a reservation and cancellations must be made by phone call to Hosts Office.
Plans can be changed before 14 days prior to the scheduled check in with no penalty. No changes are permitted within 14 days of check in.
Traveler Reviews
Verified Guest
Youth retreat
We had 28 people for a weekend church youth retreat and there was plenty of space and entertainment for the kids. The cabin was well stocked with cooking items and toiletries. The views were amazing. The management was amazing at keeping us up to date on conditions around us (it was December and snowing) and made sure the cabin was up to our standards. The kids enjoyed themselves and would go back again.
Would recommend to others? YesThank you for allowing us to be a part of your successful retreat, Shannon! We are delighted to hear we exceeded your expectations. We hope that you will make plans to visit us again very soon. Please keep in mind, as repeat customers you will enjoy 10% off all future bookings! Hurry back, new adventure awaits.
Verified Guest
Recent Stay
Thank you for a wonderful stay at your cabin. We were very pleased with the customer service. Every request was responded to in a timely manner and every phone call returned. The door was mastered with assistance and close reading of directions. Our packages arrived before our party and you were very helpful in securing them until we arrived. We were disappointed that the dishwasher stopped working and the second floor refrigerator thermostat was broken. It remained warm the whole weekend. The cabin does not have as many rocking chairs as pictured and a few of them have broken arms. The views were amazing and our group of 16 were very pleased. Many thanks to your customer service, housekeeping and maintenance personnel.
Would recommend to others? YesIt was our pleasure to provide you and your family with a wonderful cabin stay! We certainly appreciate you making us aware of the issues you faced. Your feedback truly helps to ensure we are constantly improving. I can assure you that the proper repairs are being made to the appliances. We hope you will join us again during your next trip to The Great Smoky Mountains. Please keep in mind, as repeat customers you will enjoy 10% off all future bookings!
Verified Guest
Cabin Fever 2017
This was the best experience for my family. We had more than enough rooms to enjoy every space in three cabin.
Would recommend to others? YesThank you for allowing us to be a part of your family getaway! We are delighted that you enjoyed your cabin stay and hope that you will visit us again very soon. Please keep in mind, as returning guests you will enjoy 10% off all future bookings!
Verified Guest
Worth the Drive!
Big Bear Lodge sits at the very end of the access road, but the view, once there, is well worth the steep climb! It was spacious and comfortable furnished, boasting a second eating area on the top floor. Each level had its own veranda, so you could take in the view on every level.
Would recommend to others? YesThank you for your kind review, Gene. It sound like you chose the perfect cabin to relax and take in the mountains! We hope you will consider visiting Elk Springs Resort during your next trip to Gatlinburg. Remember as returning guests you will enjoy 10% off all future bookings!
Verified Guest
Big Bear Lodge
Our family of 21 (grandma age 80, 6-age 50 something, 9 age 25-30, and 4 little ones ages 1-5, just returned from Elk Springs Resort- Big Bear Lodge.This property gets a 4.5 star rating from our family. We would all go back and recommend it highly to friends traveling to the area. We have rented a summer vacation home every year for over 30 years in various places around the central and southern US, so we know the details that families are looking for and have a lot to compare this property to.You are in the mountains, and it is a beautiful drive up the mountain! The parking area is large (probably comfortably 8 parking spaces) and is on a flat plain area of the mountain so seems very safe. It is only 20-25 minutes to downtown Gatlinburg and Dollywood, so very convenient between the 2 towns either way you go, and not a difficult drive between either, in fact, enjoyable. The decks are very usable and safe as long as an adult stays with the kiddos. The lower level has a convenient outdoor hose so we filled up a little blow up pool for our young kids next to the hot tub that they used daily.The kitchen is well equipped, blender, bullet, skillets, wine glasses, mixer, large fridge, and another small one for drinks on the top level.The bedrooms all have their own mirror and sink, so no need to feel like you are taking up the bathroom for lengths of time to do hair or apply make-up. VERY convenient… the best set up for bedrooms bathrooms I have ever seen in 30 years of vacation rentals.Each floor has its own central air conditioner unit and temperature control, so none of the freezing up if you like to run it a 70-72 that can be a problem in large rentals. Bedroom stayed cool even on the top floor.The pool table is in a huge room, plenty of space to have other things going on around it, like a table for family puzzle, card game, we even set up our giant Jenga game and used it while pool games were going on in the same room.T
Would recommend to others? YesThank you for your marvelous review, Francine! As always, we love hearing about great family experiences. We are delighted to hear we exceeded your expectations. You certainly chose the perfect cabin to relax and unwind from the hustle and bustle of everyday life. It truly is a hidden gem! Big Bear Lodge is the perfect cabin for a large family to gather together and create lasting memories. Thank you again for choosing Elk Springs Resort. We hope you will make plans to visit again soon!
Verified Guest
Best
We were 30 people and it had lot of space for all of us .....services was quick ......at night view from balcony was so beautiful ...... especially on full moon night it would be even more better .....we had awesome time up there ....would love to go back
Would recommend to others? YesThank you for your wonderful review, Harsh! We are excited to hear your gathering was a success. Big Bear Lodge is the perfect cabin for a close group of friends or family to gather and make memories that will last for a lifetime. We enjoyed having you as our guest and hope you will stay with us again in the future.
Verified Guest
Excellent location
The cabin was in excellent condition and very roomey. Very clean. Enough linens were provided. We really enjoyed the stay and the beautiful view. All of us were not happy with the quality of mattresses. I think they are getting old needs to be replaced. Also, some of the bed covers were bad. The pots and pans in the kitchen were non-stick so most of them had the coating ruined. I would recommend them to replace.
Would recommend to others? YesThank you for taking the time to share your feedback with us, Surekha. We are happy you enjoyed your stay, however, disheartened to hear you experienced these issues. Your feedback has been shared with the appropriate departments and we can assure you, each item will be addressed. Please do not hesitate to contact us during your stay should you discover any issues. We provide 24/7 guest assistance to ensure that any issues that arise can be handled quickly. Please don't suffer, call us. We love assisting our guests! We sincerely apologize for any inconvenience experienced and hope you will consider staying with us again during your next visit to The Great Smoky Mountains.
Verified Guest
Big Bear Lodge
Positives:Lots of beds, big decks, plenty of space, a large hot tub,nice theater screen, and plenty of seating in the kitchen.Negatives:The wifi signal/connection was weak, the main refrigerator leaked, the televisions were very outdated, the air hockey didn't work, and the kitchen was small.
Would recommend to others? YesThank you for taking the time to share your experience with us, Darren. We welcome all feedback, as it helps us to ensure each visit is exceptional. We are happy to hear you enjoyed so many aspects of this extraordinary property. We are sorry to hear you experienced these issues during your stay. Our maintenance technicians were alerted to the issues with the refrigerator and air hockey after your departure. The drain tube was found to be clogged on the refrigerator. The technician was able to complete the repair to stop the leak. The technician was not able to repair the air hockey table, a new one has been ordered and will be installed at the cabin upon arrival. The WiFi was working while our technician was at the cabin. Although there was not an issue during his visit, we will continue to monitor the internet connection. Please do not hesitate to contact us during your stay should you discover you need our assistance. We provide 24/7 guest assistance to ensure any need that arises can be handled quickly. Please don't suffer, call us. We love assisting our guests! We sincerely apologize for any inconvenience experienced and hope you will consider staying with us again during your next visit to The Great Smoky Mountains.
Verified Guest
Wonderful cabin for a great mountain retreat!!!
We stayed here with the majority of our soccer team and we had the best time! It was such a nice place, everyone could spread out on the three floors and three decks. The kitchen was amazing because most of us could all sit together for meals. Wonderful cabin! Highly recommend it!
Would recommend to others? YesThank you for allowing us to be a part of your successful retreat, Ashlee! We are delighted to hear we exceeded your expectations. We certainly agree! Big Bear Lodge is the perfect cabin for a large group to gather together and create lasting memories. Thank you again for choosing Elk Springs Resort. We hope you will make plans to visit again soon!
Verified Guest
Pretty Good Cabin
I rented the cabin for a combined bachelor/bachelorette party. We had 18 people and were very comfortable except the kitchen is super small and is missing a cookie sheet if you plan to cook!
Would recommend to others? YesThank you for allowing us to be a part of your special celebration, Crystal! Big Bear Lodge is the perfect cabin for a large group to gather and enjoy a weekend away. Thank you for bringing the missing cookie sheet to our attention. We will send out a replacement with our housekeepers. Please do not hesitate to contact us should you find that you are missing any items during your stay. We keep kitchen supplies in stock and welcome the opportunity to correct anything that may have been overlooked. We sincerely apologize for any inconvenience and hope you will consider staying with us again during your next visit to Gatlinburg.
