Southern Philosophy - Gatlinburg Cabin

Thank you for your review, Mr. Soto. We apologize if you feel that Southern Philosophy is not up to our standards. Each of your concerns have been reported to the proper departments and we can assure you they will be addressed. It is regrettable that you felt you needed to leave early. We hope our decision in issuing a voucher for the time not stayed will show that we do care about our guests. We hope you will consider giving us another chance to provide you with a 5-Star vacation in the future.

Thank you for taking the time to share your wonderful experience with us, Lynne. We are delighted to hear your stay was exceptional. We enjoyed having you as our guest and hope you will consider staying with us again during your next visit to Gatlinburg.

We do apologize for the noise late into the evening. When we did our property inspection at midnight before our shift change we did not report any disturbance. Unfortunately there was a group that started making noise around 2 am, which is unique for our property as we do not rent to college kids and normally have very few problems, if any similar to this. It's very rare. Given the risks involved with the carbon monoxide we were surprised that you did not report this to our office as we would have dispatched someone from maintenance immediately given the potential danger. We did a thorough test of all devices using gas on the property and they all were functioning correctly. As a precaution we did replace the CO detectors as well. We also found that you had the theater system on the wrong input and thus there was no sound. Again, given the severity of the gas and the inconvenience of the theater we are surprised you did not call our office. As a note to all guests, we do have maintenance on site and can respond to fix problems very very quickly so they do not disrupt your stay. Problems sometimes do happen such as customer errors with electronics and we are happy to dispatch maintenance to assist. We rarely have any safety issues such as the suspected CO, but if they are reported we investigate these immediately.

Thank you for allowing us to be a part of your family vacation, Phyllis. We certainly agree, Southern Philosophy is a great cabin to relax and create lasting memories together. There are plenty of top-notch amenities for the entire family to enjoy! We hope you will consider joining us again during your next visit to The Great Smoky Mountains. Please keep in mind, as repeat customers you will enjoy 10% off all future bookings. Hurry back, new memories are waiting to be made!

Thank you for your kind review, Mr. Bailey. We are pleased that you enjoyed your cabin stay and thank you for making us aware of the repairs that need to be addressed. It was our pleasure to assist you with your lost and found item. We look forward to your next visit and please don't forget to mention that you are a returning guest. You will enjoy 10% off all future bookings. Hurry back, new adventure awaits!

We certainly appreciate your great review, Kelly. As always, we love hearing about great family experiences. It sounds like you chose the perfect cabin for you and your family to relax and create lasting memories together. It would be our pleasure to serve you again in the near future. Please take advantage of your 10% repeat guest discount at the time of your next booking.

Thank you for your honest review Alison. We truly value your feedback as it helps to ensure our constant improvement. I have forwarded your concerns to the correct department so they can be properly addressed. We take pride in our cabins and have won awards of excellence for our cleanliness. We do not take these types of complaints lightly and I can assure you our head of housekeeping will look into this. We hope you will consider giving us the opportunity to show you a true 5-Star experience during your next visit.

We appreciate your honest reivew, Lori. We truly value your feedback as it helps us to improve. We can assure you, our guests are our number one priority. We certainly understand that these items were an inconvenience. I have forwarded the issues you reported regarding cleanliness and the overall condition over to the proper department so they can be addressed. We truly appreciate you bringing these to our attention. We are very sorry for the problems you experienced during your visit and can assure you this is not up to our standard. Thank you for sharing your thoughts.

Thank you for allowing us to be a part of such a memorable celebration, Dawn! We are excited to hear you enjoyed your stay. Thank you for reaching out to us when you discovered the issue with the code and the air conditioning. We provide 24/7 guest assistance to ensure that any need that arises can be handled quickly. We sincerely apologize for any inconvenience experienced due to these issues and thank you for your patience and understanding while they were being resolved. We are happy to report the air conditioning system has been fully repaired. We enjoyed having you as our guest and hope you will consider making us a part of a new tradition when looking for that memorable get-away.

Thank you for sharing your experience with us, Cheryl. We are sorry to hear you were disappointed with your stay. Thank you for contacting us when you discovered the issues at the cabin. We are happy to see that a fresh comforter was sent out. Each of our cabins are professionally treated by our local pest control company. We did send the pest control technician to the cabin after your departure. He did not find any sign of termites, however, he found carpenter ants in the area above the counter. This was immediately treated and no further signs of any insects have been reported at the cabin. We try our best to ensure that all of our cabins are pest free. As we state in all of the information that is sent to our guests, we are in the mountains and insects will sneak into the cabins from time to time. We did send our maintenance technician out to correct the issue with the bedroom AC. Although he thought the issue was corrected, it did continue to have problems in that area throughout the stay. We appreciate you working with us on a resolution and are glad to see that a refund was issued due to the issue with the bedroom AC. We sincerely apologize for any inconvenience experienced and hope you were able to enjoy your time spent in Gatlinburg in light of these issues.