Stairway To Heaven - Gatlinburg Cabin
- Property type: Cabin
- Sleeps: 14
- Bedrooms: 5
- Bathrooms: 6
- Smoking: Non-smoking
- Beds: King: 5, Sofa Bed: 1, Bunk: 1
- Check In Time: 3:00 PM
- Check Out Time: 10:00 AM
- No Pets
- Washer Dryer
- Cable Satellite
- Theater Room
- Hot Tub
- Resort Pool
- Near Dollywood
If you cancel your reservation 15 or more days prior to your arrival date a voucher for a future stay will be issued by host in the amount of the deposit less the reservation fee for use for a future stay within 365 days of the date of cancellation. If you cancel your reservation 14 days or less prior to arrival you will be responsible for the full reservation amount (you will forfeit the full deposit amount and the non-refundable reservation fee, and shall be responsible for the remaining rent amount and all other applicable charges associated with the reservation). Only the Guest named on the Agreement may cancel a reservation and cancellations must be made by phone call to Hosts Office.
Plans can be changed before 14 days prior to the scheduled check in with no penalty. No changes are permitted within 14 days of check in.
Our experience at the Stairway to Heaven cabin was absolutely wonderful. We went here for a 30th birthday celebration with 5 couple's in total. Everyone was very impressed with the home. It was clean and so spacious and perfect for our big group. We were pleased with everything from the extra industrial fridge for our excessive beaverages to the countless areas to relax. And the view cannot be left out. Absolutely breathtaking. The only complaint I could even come up with was the road driving up NEEDS some some filler here and there desperately. At one point we got a flat driving down the mountain because of it. Luckily there was an awesome repairman right up the road who fixed it for us. Also I would say that it's distance from downtown is quite misleading. Particularly in the summer traffic I would say it was 20 minutes to downtown, definitely not 10. Other than that, I could not recommend this house enough!!Would recommend to others? Yes
Thank you for taking the time to share your experience with us, Marc. We are sorry to hear you experienced this issue during your stay. Thank you for bringing this to our attention. We will forward your feedback with our maintenance team and can assure you the road will be evaluated. We sincerely apologize for any inconvenience experienced and hope you will consider staying with us again in the future.
Stairway to heaven review
It was nice. Few things need updated. Shower curtains were moldy in all bathrooms. Beds were very hard. Oven did not cook right. 5 lights out in the kitchen. Found a roach crawling on towel when we were leaving. It’s the small things that count. Road to get to it needs improving the rain washes a lot of it out but loved the location. View was amazing as was outside swings. Without that I would have been disappointed.Would recommend to others? No
We appreciate your kind review, Dawn. It is delightful to hear that you enjoyed your overall cabin stay. Thank you for sharing your concerns with us, as it helps to ensure we are constantly improving. I have reported each of your concerns to the proper department to be reviewed and addressed. We hope you will allow us another opportunity to show you a true 5-star visit.
Stairway to Heaven
The road up to the cabin was steep and narrow (not paved as well). The cabin was not cleaned properly (sticky floor, hair on towels, etc). This is our third stay with Elk Springs Resort, but first time we have a bad experience. Would not rent this cabin again for sure.Would recommend to others? No
Thank you for your honest review, Zeinab. It is disappointing to hear that your recent stay was not up to our typical standards. However, it concerns us that we did not hear from you during your stay. Please don't forget we do offer 24/7 staff assistance, and we are happy to address anything that is not up to par. Please don't suffer; calls us! We hope you will choose to visit us again on your next trip to The Smokies.
Heaven on Earth
I could not have asked for more!!! We were worried, renting off of the internet without seeing the property in person. Pictures don't lie!! The house, the location and Elk Springs were fabulous. I felt that I could have called with any needs or wants. If I had questions they were answered promptly by texting or email. Thanks for a great stay! We can't wait to come back.Would recommend to others? Yes
Thank you for your fantastic 5-star review, Stephanie! It was our pleasure to provide you with luxury cabin accommodations. You certainly chose a great cabin to relax and take in the peaceful mountain serenity. It would be an honor to serve you again in the future. Please keep in mind, as repeat visitors you will enjoy 10% off all future bookings. Hurry back, new adventures await!
Stunning View from Your Rocking Chair
We loved Stairway to Heaven, and the view of the mountains unobstructed by other cabins in the area was so gorgeous. Coming from Texas but growing up in the mountains, it was everything we hoped for. The cabin itself was nicely decorated and with each bedroom having its own bath, it accommodated us all well. Having the laundry upstairs with four of the five bedrooms was a big plus too. We loved the pool table out on the covered area of the porch along with the big table and chairs, many rocking chairs, and little fireplace. We did a puzzle and played games on the smaller table inside, and the big one in the kitchen easily fit us all for meals. The staff contacted us to ensure we arrived and had everything we needed and were really helpful. We also liked the location in close proximity to all of the mountain arts and crafts shops on the loop.Would recommend to others? Yes
Thank you for sharing your wonderful experience with us, Cindi! It sounds like you had a truly memorable vacation. We enjoyed having you as our guest and hope you will consider staying with us again during your next visit to The Great Smoky Mountains.
great view and great cabin
the cabin is clean and huge enough for eight or more people inside. the living room is large enough and comfortable for people getting together. the facilities are great and suitable for cooking and BBQ. the only thing is the way to cabin is a little bit hard to findWould recommend to others? Yes
Thank you for your kind review! We are pleased that you enjoyed your stay at Stairway to Heaven. We take pride in our cabins and cleanliness is very important to us; it is great to know we are meeting our high standards of cleanliness. You certainly chose a great cabin to relax and take in the mountain view! When in The Smokies, it is common for those who are not used to driving mountain roads to get turned around. We do provide you with the best GPS address available and turn by turn directions that will get you right in front of your cabin.
Stairway to Heaven
We had a few technical difficulties to start off our trip, but Elk Springs got a maintenance man up to our cabin in about 30 minutes. Weâ€™ve stayed with Elk springs before l, and are always happy with our experience. The cabin was clean, had plenty of activities to do inside and out, and plenty of amenities. We will definitely continue to book cabin trips through Elk Springs in the future.Would recommend to others? Yes
We are happy to hear your issues were resolved and you enjoyed your stay, Rob. We truly care about the quality of your stay and want you to feel at home during each visit. Stairway To Heaven is definitely a great cabin to relax and create lasting memories together. We look forward to serving you again very soon!
great cabin and service
This was the first time using Elk Springs and I have to say it was a wonderful experience. Our cabin was beautiful, well kept and clean. We had our family Christmas there and it was plenty of room for my kids, grandkids, mother, and brother's family. The only negative I have is they need to provide more trash bags. 14 people can have a lot of trash. Other than that it was wonderful. Which is not a complaint at all. This cabin and the views are amazing. And I have to say that I am very picky. Would not hesitate to rent this cabin again. My husband and I go up every year and have used the same company but I think we will try Elk Springs again on our next trip. Very happy with our stay and the company.Would recommend to others? Yes
Thank you for allowing us to be a part of your family vacation, Shelia. We are pleased that you enjoyed your cabin stay! Stairway to Heaven is definitely a great place to relax and make memories that will last. We do only provide a starter supply of paper items and I am sorry for the confuston but we are pleased this did not hinder your stay. We look forward to serving you again in the near future. Keep in mind, as repeat customers you will enjoy 10% off all future bookings! Hurry back, new memories are waiting to be made!
Great mountain view. Road to cabin tricky.
Awesome view of the mountains. Road heading to cabin needs work, good luck during winter months. Cabin is very well furnished. Microwave oven tripped breaker when used. Seen roaches in and around kitchen area. Overall cabin rental experience was good.Would recommend to others? No
Thank you for honest review, Eric. We certainly appreciate your feedback as it helps to ensure we are constantly improving. We truly appreciate you making us aware of your concerns and I can assure you they will be addressed. We hope you will consider joining us again during your next trip to The Great Smoky Mountains. Keep in mind, as repeat customers you will enjoy 10% off all future bookings!
Stairway to Heaven was the ideal location for my team of 14 adults. We were on a retreat for a business planning meeting. The first night we drove a quick 15minutes in town to a wonderful selection of restaurants and we remained in the cabin for the extent of our stay. The kitchen was spacious and provide plenty of cooking space and eating locations to accommodate our team. Our favorite spot was the family room with comfortable couches to have lengthy conversations that lasted over into the night. Our second favorite spot was the fire pit right outside our door. There were no general complaints only a few sleepers who found the sofa beds were less than ideal for obtaining any overnight rest. Maybe new mattresses would address that concern. We will definitely rebook this cabin. The views were amazing!!!Would recommend to others? Yes
Thank you for your wonderful review, Mark. We are pleased that you and your team enjoyed your cabin stay. Stairway to Heaven is perfect for a gathering of this size and we are delighted that you enjoyed some of the great amenities during your visit. We know that everyone has their own personal preference when it comes to mattress comfort, but we will be happy to pass this concern over to the owner. I'm sure he will want to inspect the mattresses and replace them if need be. We appreciate you making us aware. We look forward to your next visit! Please keep in mind, as returning guests you will enjoy 10% off all future bookings!