Heavenly Heights - Gatlinburg Cabin

5 Bedroom Theater Room Cabin with Amazing Views
Gatlinburg, TN, US
4.5 (59 Reviews)
Cabin
Sleeps 16
5 Bedrooms
5.5 Baths
WiFi
No Pets
You won’t be charged yet.

The Cabin

  • Property type: Cabin
  • Sleeps: 16
  • Bedrooms: 5
  • Bathrooms: 5.5
  • Smoking: Non-smoking
  • Beds: King: 4, Sofa Bed: 1, Bunk: 2
  • Check In Time: 3:00 PM
  • Check Out Time: 10:00 AM
  • Min Renter Age: 21+
  • No Pets

Description

*** This cabin is located approximately 10 minutes from Elk Springs Resort and just 15 minutes from Downtown Gatlinburg. Easy to get to, convenient and yet secluded.

Your group will enjoy the many features offered in this luxury 5 bedroom cabin including hot tub, game room, home theater with 9 foot theater screen and surround sound, 5 bedrooms, 5 and 1/2 baths, a gourmet kitchen, covered decks with amazing views.

Relax in the great room or gather in the kitchen with your friends and family where you'll enjoy amazing views of the smoky mountains. many travel to the mountains but just can't find a cabin with views. You'll have both seclusion and views as well as a convenient location just 15 minutes from downtown.

Bedroom Configurations:

Main Level - Bedroom 1: King Bed-2

Upper Level - Bedroom 2: King Bed-2

Upper Level - Bedroom 3: King Bed-2

Upper Level - Sitting Area: Queen Sleeper-2

Lower Level - Bedroom 4: King Bed-2

Lower Level - Bunk Room: Queen Bunk-4

Lower Level - Bunk Room: Single Bunk-2

Amenities

  • Cable Satellite
  • Air Conditioning
  • Washer Dryer
  • Internet Access
  • Dishwasher
  • Mountain View
  • DVD Player
  • Wifi
  • Theater Room
  • Grill
  • Hot Tub
  • Outdoor Firepit
  • Nearby Grocery

Availability

Host
Cancellation Policy

If you cancel your reservation 15 or more days prior to your arrival date a voucher for a future stay will be issued by host in the amount of the deposit less the reservation fee for use for a future stay within 365 days of the date of cancellation. If you cancel your reservation 14 days or less prior to arrival you will be responsible for the full reservation amount (you will forfeit the full deposit amount and the non-refundable reservation fee, and shall be responsible for the remaining rent amount and all other applicable charges associated with the reservation). Only the Guest named on the Agreement may cancel a reservation and cancellations must be made by phone call to Hosts Office.

Plans can be changed before 14 days prior to the scheduled check in with no penalty. No changes are permitted within 14 days of check in.

Traveler Reviews

59 Reviews
4.5 out of 5
Summary
5
65%
4
26%
3
11%
2
0%
1
0%
Thomas W.
Woodbridge, VA
A green check mark graphic. Verified Guest
4 out of 5
Reviewed November, 2018

Heavenly Heights Stay Nov 21-24

Overall the family enjoyed the place, it was very nice. Beautiful scenery, kids loved the fire pit and made smore's. A few items that could use improvement.- The basement room was FREEZING! for some reason the the vents were all closed and no heat was getting down there. We had to bundle our baby twins in blankets. But the management corrected the issue the next day. We appreciate their quick response.- The guest room in the basement, the latrines had not been cleaned prior to our arrival. Toilets had rings around them, obvious signs that they have not been used or cleaned in some time. The shower curtain was moldy at the bottom and the shower rod rusted. Plus, there were cobwebs in the main area on the ceiling. These are easy fixes.- It would be helpful to have instructions on how to operate the Direct-TV and movie room. If you are unfamiliar with Direct-TV then figuring it out is time consuming. Had the guy not showed me and instructed that the movie room shared an HDMI cable,and I would have to switch between the two boxes,I would have never been able to enjoy watching DVDs. Also, a channel guide would help as well. All in all, it was very nice and we appreciate the hospitality. Thank you.

Would recommend to others? Yes
Host Response (November 28, 2018):

Thank you for taking the time to share your experience with us, Thomas. We appreciate your feedback, as it helps us to ensure we are always improving. Thank you for contacting us the following morning regarding the vents, however, please know, you do not need to wait to contact us. We provide 24/7 guest assistance to ensure if there is ever a heating/cooling issue or any priority issues such as this, we can respond quickly regardless of when the call is received. We are a family based company and can assure you our guests will always be treated as part of our family. We would never want our children to sleep with no heat and certainly would not accept that for your sweet babies either. We will forward your feedback regarding the housekeeping and movie room issues to the appropriate departments and can assure you each of those items will be addressed. We sincerely apologize for any inconvenience experienced and hope you will consider staying with us again in the future.

Charlotte, NC
A green check mark graphic. Verified Guest
5 out of 5
Reviewed November, 2018

Beautiful Cabin!

Pros: Check-in and check-out was super easy and convenient. Very spacious. Bathrooms attached to every room. Water got SUPER hot so we never had an issue with dish washing or showers. The guest books were fun to read and sign. The fall-themed light up tree and decorations were a plus and added a comforting warm atmosphere to the place. Rental company called to check on us after our first night, I thought this was good customer service.They were also very responsive and friendly when I called with questions before our trip. Cabin was very clean overall and had up-to-date electronics. Con: Not as convenient to downtown Gatlinburg and Pigeon Forge as we would have liked. Gas grill did not work well - for the price we paid this should not have been a concern. I also believe that firewood should be supplied for the price that is charged for the cabin, especially if the pit is used as a marketing point. Some towels need to be replaced.

Would recommend to others? Yes
Host Response (November 13, 2018):

Thank you for your kind review, Olivia. It is a pleasure to hear that you enjoyed your recent stay at Heavenly Heights. This cabin is absolutely beautiful and perfect for a large family or group gathering. We strive to be the best in the business, and we are delighted that our Customer Service team is holding up to that high standard. Your feedback is a crucial part of our success and we appreciate you taking the time to share your concerns and suggestions. I have forwarded these items to the proper departments, and I can assure you they will be reviewed. We hope you will make plans to visit with us again on your next trip to The Great Smoky Mountains. I'm sure one of our experienced Sales Representatives will be happy to help you find something just as lovely and closer to the downtown Gatlinburg area. Hurry back, a new adventure awaits!

Christina S.
Pembroke Pines, FL
A green check mark graphic. Verified Guest
5 out of 5
Reviewed November, 2018

Mountain Magic

We had a terrific time- house beautifully built, the hot tub was great and the kitchen had all of the utensils we needed to prepare a full Thanksgiving dinner! Close to area fun and the views were spectacular! Highly recommend!

Would recommend to others? Yes
Host Response (November 10, 2018):

Thank you for your fantastic review, Christina! We certainly agree. Heavenly Heights is a beautiful cabin with a gorgeous mountain view and all the supplies you will need to create lasting memories together. We loved having you as our guests, and we hope you will make plans to visit with us again very soon. Please keep in mind, as repeat visitors you will enjoy 10% off all future bookings. Hurry back, new memories are waiting to be made!

Rachel H.
Lebanon, IN
A green check mark graphic. Verified Guest
4 out of 5
Reviewed October, 2018

Family Vacation at Heavenly Heights Gatlinburg

Overall our experience with Elk Springs resorts and staying at Heavenly Heights was great. The only problems we had were that the washing machine didn’t work properly and the gas grill ran out of gas about 10 mins into lighting it. A bear wondered up to the property while we were there, so that was super cool to see!

Would recommend to others? Yes
Host Response (October 29, 2018):

Thank you for your kind review, Rachel. We are delighted to hear you had a great experience at Heavenly Heights! You certainly chose a wonderful cabin with a great mountain view to relax and enjoy some time away. We appreciate you bringing your concerns to our attention. Please keep in mind, we do offer 24/7 staff assistance, and we are happy to address any issue that may arise during your visit. We have available staff that could have promptly resolved an issue with the washing machine and provided you with a replacement propane tank for the grill. Please don't suffer in silence, call us. We hope you will choose to stay with us again on your next trip to The Great Smoky Mountains. Please keep in mind, as repeat visitors you will enjoy 10% off all future bookings.

Lewistown, PA
A green check mark graphic. Verified Guest
5 out of 5
Reviewed October, 2018

Heavenly

Loved the cabin.

Would recommend to others? Yes
Host Response (October 22, 2018):

We are delighted to hear that your recent stay at Heavenly Views was everything you were hoping. It would be a pleasure to serve you again in the future. Hurry back!

Kevin B.
League City, TX
A green check mark graphic. Verified Guest
5 out of 5
Reviewed October, 2018

Family Reunion at Heavenly Heights

It was the perfect gathering point for our first family reunion. Tons of space. Great panoramic view of the Smokies. We could see sunrise to sunset from the upper balcony. Kitchen was well supplied with gear. The house was very clean. The only gap we saw on housekeeping is there were still dirty dishes in the dishwasher when we arrived. Someone had put soap in it but never ran it. The rockers on the deck have seen better days. One broke the first time we sat in it. Others have loose arms but were usable. Time to replace them. The game and video room downstairs was great. We used it a lot in the evenings. It was in a great location... easy drive to National Park or Gatlinburg or Pigeon Forge. The check-in process was very convenient. They text you the door lock combination as soon as your room is ready. Despite the rocker and dirty dish issues, it was an awesome stay and we would do it again.

Would recommend to others? Yes
Host Response (October 10, 2018):

We appreciate your business and your wonderful review, Kevin. You certainly chose a great cabin for you and your family to relax and create some memories that will last a lifetime. Heavenly Heights is a great cabin with, as you mentioned, a fantastic view of the mountains and many top-notch amenities to enjoy throughout your visit. We appreciate your feedback regarding the rocking chairs and the dishes. I have forwarded these concerns to the proper departments, and I can assure you they will be addressed. We hope you will choose to stay with us again on your next trip to The Great Smoky Mountains. Please keep in mind, as repeat visitors you will enjoy 10% off all future bookings!

William A.
Hendersonville, TN
A green check mark graphic. Verified Guest
5 out of 5
Reviewed September, 2018

Wonderful Weekend at Heavenly Heights

Our family had an amazing time at this beautiful Cabin, the view is amazing. Highly recommend staying here.

Would recommend to others? Yes
Host Response (September 20, 2018):

Thank you for your wonderful review, William! We are delighted to hear you and your family had an exceptional stay. We enjoyed having you as our guest and hope you will consider staying with us again during your next visit to The Great Smoky Mountains.

Ashley H.
Hermitage, TN
A green check mark graphic. Verified Guest
5 out of 5
Reviewed August, 2018

Amazing Weekend Getaway

We had an amazing girls’ weekend away in this cabin. The cabin is beautiful, even moreso than the pictures. The kitchen opens up to the living room, so it’s easy for a large group to spread out but be in the same space. The kitchen was very well equipped and had everything that we needed to prepare meals. Everything was clean. The hot tub and game tables were awesome. We did have to call Elk Springs with a question and left a voicemail. They called back to answer our question very quickly. We did have a lot of trouble with the internet. We had to restart the modem and router frequently in order to get the WiFi to work, but ended up not calling to ask about it as it wasn’t our number 1 priority. We did not want to leave this beautiful place, and hope to return soon!!

Would recommend to others? Yes
Host Response (August 29, 2018):

Thank you for sharing your wonderful experience with us, Ashley! We are happy you enjoyed your stay, however, disheartened to hear you experienced this issue. We will forward your feedback to our maintenance team so the issue with the internet can be addressed. Please do not hesitate to contact us during your stay should you experience an issue such as this in the future. We provide 24/7 guest assistance to ensure any need that arises can be handled quickly. Please don't suffer, call us. We love assisting our guests! We sincerely apologize for any inconvenience experienced and would consider it an honor for you to stay with us again. Hurry back, your next adventure awaits!

Nicholas S.
Lima, NH
A green check mark graphic. Verified Guest
5 out of 5
Reviewed August, 2018

Great Experience

Great cabin. Very close to Gatlinburg and Pigeon Forge. Accommodations were great. Cabin was fantastic. Very secluded. Great views of the Smokey’s. I would highly recommend this cabin to anyone looking to get away.

Would recommend to others? Yes
Host Response (August 06, 2018):

We appreciate your fantastic review, Nicholas. It is delightful to hear that you were pleased with your recent cabin stay. Heavenly Heights is certainly a great cabin with top-notch amenities to enjoy throughout your stay. We hope you will choose to visit us again on your next trip to The Great Smoky Mountains.

Mountain City, TN
A green check mark graphic. Verified Guest
5 out of 5
Reviewed August, 2018

Gorgeous!

This cabin was beautiful! And very spacious enough for our family to stay. Would love to stay here again!

Would recommend to others? Yes
Host Response (August 03, 2018):

We appreciate your business and your fantastic 5-star review, Lindsey! Heavenly Heights is definitely the perfect cabin for the entire family. We hope you will make plans to stay with us again on your next trip to The Great Smoky Mountains. Hurry back, new memories are waiting to be made!

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