Heavenly Heights - Gatlinburg Cabin
The Cabin
- Property type: Cabin
- Sleeps: 16
- Bedrooms: 5
- Bathrooms: 5.5
- Smoking: Non-smoking
- Beds: King: 4, Sofa Bed: 1, Bunk: 2
- Check In Time: 3:00 PM
- Check Out Time: 10:00 AM
- No Pets
Description
Amenities
- Cable Satellite
- Wifi
- Washer Dryer
- Mountain View
- Theater Room
- Grill
- Hot Tub
- Resort Pool
Host
Cancellation Policy
If you cancel your reservation 15 or more days prior to your arrival date a voucher for a future stay will be issued by host in the amount of the deposit less the reservation fee for use for a future stay within 365 days of the date of cancellation. If you cancel your reservation 14 days or less prior to arrival you will be responsible for the full reservation amount (you will forfeit the full deposit amount and the non-refundable reservation fee, and shall be responsible for the remaining rent amount and all other applicable charges associated with the reservation). Only the Guest named on the Agreement may cancel a reservation and cancellations must be made by phone call to Hosts Office.
Plans can be changed before 14 days prior to the scheduled check in with no penalty. No changes are permitted within 14 days of check in.
Traveler Reviews
Verified Guest
Had a Blast!
Fantastic! Look forward to planning another trip and the staff was great as well!
Would recommend to others? YesThank you for your wonderful 5-Star review, Landon! We are delighted to hear you enjoyed your stay. We would consider it an honor for you to stay with us again. Please keep in mind, as a returning guest you will enjoy 10% off all future stays. Hurry back, your next Smoky Mountain adventure awaits!
Verified Guest
Great for large families
We enjoyed our time at Heavenly Heights. The home is spacious and has a great view. The carpet was somewhat worn, some towels stained, and the starter soap was in crumbles, but these are minor issues. Overall, the house was comfortable and more than met our needs. We prefer this side of town for its quiet, less-trafficked location.
Would recommend to others? YesThank you for taking the time to share your experience with us, Donna. We appreciate your feedback as it helps us to improve the quality of each stay. We are delighted you enjoyed your stay, however, disheartened to hear you experienced these issues. Please do not hesitate to contact us during your stay should you discover issues such as this in the future. We provide 24/7 guest assistance to ensure any need that arises can be handled quickly. Please don't suffer, call us. We love assisting our guests! Your feedback has been forwarded to the appropriate department and will be addressed. We sincerely apologize for any inconvenience experienced and hope you will consider staying with us again during your next visit to Gatlinburg.
Verified Guest
Gatlinburg Get-A-Way
Overall, a great location for a vacation getaway. Plenty of room for our group of 12. Clean cabin with everything needed for the stay included.Would definitely stay here again. Some very minor issues with the upkeep of the cabin (loose railing, kitchen chair and deck chairs needing repair), but nothing that took away from the trip.
Would recommend to others? YesThank you for your kind review, Charles. We are delighted that you enjoyed your cabin stay! Heavenly Heights is definitely a great cabin to relax and enjoy some time away from the hustle and bustle of every day life. We hope that you will join us again during your next trip to The Great Smoky Mountains. Hurry back, new memories are waiting to be made!
Verified Guest
Heavenly Heights stay
Honestly, I have stayed in your resorts before, but this one showed it's age and condition. It was not clean, towels and sheets were old, the carpets were really dirty. loved the location, but need to work on the lodge to update furniture and make it more appealing.
Would recommend to others? NoWe appreciate your honest review, Carl. We certainly value your feedback as it helps to ensure we are constantly improving. It is regrettable that you did not enjoy your visit and we truly apologize for the general wear and tear in the cabin. We have reported your concerns to the proper department and I can assure you they will be addressed. As you know from previous visits, this is not indicative of a usual stay with us. We hope you will visit us again and allow us another opportunity to show you a true 5 star experience. Please know it was not our intention to disappoint you. Thank you for sharing your thoughts.
Verified Guest
Gatlinburg Family Vacation
We were very pleased with Heavenly Heighrs cabin for the most part. It had the perfect space for our family with 5 bedrooms. The view was spectacular for breakfast on the deck in the morning. We definitely would return next year. Having said that there are a few things that need to be addressed and updated. I'm sure it was very luxurious when it was furnished probably 20 years ago, but needs serious updates now.The towels need replacing, most not even good enough for rags. Stained, holes, very thin.4 of us were bit by insects during the night, needs to be sprayed for insects.Rugs and carpets were filthy and need replacing.Sofas were thread bare and faux leather was flaking off onto clothes and toddlers.Please accept my constructive criticism. These are things I would want to know as a home owner and would act on. When I book for next year I will want to know if any of these these have been updated.Thank you
Would recommend to others? YesThank you for your kind review, Ron. We are delighted that you enjoyed your cabin stay. We certainly appreciate your feedback, as it helps to ensure that we are constantly improving. I have passed reported your concerns to the proper departments to be evaluated and addressed. We do hope to see you again in the near future. Keep in mind, as a returning guest you will enjoy 10% off all future bookings! Hurry back, new memories are waiting to be made!
Verified Guest
Heavenly heights
We did have a clogged bath tub drain upon first use. Maintenance didncome fairly quickly to fix it. The WIFI is less than satisfactory when you have a five bedroom cabin and multiple people trying to use it. Maintenance told us they only have one option and it is not very good. It would have been nice to have information that WIFI might be spotty, since some of use were having a working vacation, and this created some problems. I also think new towels might help, or tell people to bring there own (we did bring some) they were supppsed to be "white" and several had brown stains or you could tell someone' used them to take makeup off. The views were wonderful. Hot tub was older but worked well. I did have concerns that one corner/side was missing on the hot tub. You could see inside and had some visible rusty nails exposed. Had to keep my 4 year old away from the side. Seemed like a safety hazard for a familyCabin.
Would recommend to others? YesThank you for your honest review Amy. We truly value your feedback as it helps to ensure that we are constantly improving. Customer satisfaction is extremely important to us and we sincerely apologize for the inconveniences that you faced during your time here. We are happy to hear that our maintenance man was able to assist you with the drain in a timely manner. Being the the mountains, the internet service can sometimes be an issue. This is the case the further out you go. We currently do not have any other internet options for this cabin. We do have several luxury cabins to choose from and many of them offer high speed internet. I have reported your concern regarding the hot tub corner to the proper department to be addressed. We truly hope you will consider visiting us again in the future. One of our experienced Sales Representatives will be happy to assist you with finding a cabin that not only meets, but exceeds your expectations.
Verified Guest
Great cabin in the smokies
Cabin was great! Very spacious with beautiful mountain views. All large bedrooms. Customer service was excellent. Always text-responded within 5 minutes. Phone communication excellent as well. Couches were a little worn out but my only true complaint would be the kitchen cookware. Please replace pans and cooking utensils!
Would recommend to others? YesThank you for your kind review, Michelle. We certainly appreciate your feedback as it helps to ensure that we are always improving. I have reported your concerns regarding the couches and kitchen utensils to our head of housekeeping. We truly value your business and hope that you will join us again during your next trip to Gatlinburg.
Verified Guest
Family Getaway Perfection
Heavenly Heights was the perfect cabin and location for a quiet (extended) family getaway. Between 7 adults and 3 children, we had more than enough room to be together for meals and hanging out, but the space for quiet and privacy at night. The views from the wrap-around deck on the main floor is absolutely stunning and the perfect spot for morning coffee, evening drinks and taking in the sights of the Smoky Mountains. We absolutely loved our time and have already started talking about returning.
Would recommend to others? YesThank you for taking the time to share your wonderful experience with us, Amy! We are delighted to hear your stay was exceptional. Heavenly Heights is the perfect cabin for a memorable family get-away. We would consider it an honor for you to stay with us again. Please keep in mind, as a returning guest you will enjoy 10% off all future stays. Hurry back, new memories are waiting to be made!
Verified Guest
Wonderful Cabin!
We had a family reunion at Heavenly Heights. Everyone had a great time. Cabin is spacious and well stocked. If we go back to Smokey Mountains, we will likely rent the same cabin again. Couple of pointers. The lawn area around the cabin is very hilly. We brought volleyball, frisbee, and other lawn games, but there's really no safe place to play. The fire pit area doesn't have sitting like the photos - should bring a few lawn chairs. The wi-fi is so slow that it's virtually non-existent. We tried everything, different computers, not using wifi and just plugging in an ethernet cable, etc. but nothing helped. I'm convinced that the default speed is just that slow. Couple of us had work obligations, but we were not able to complete it due to the slow wi-fi.
Would recommend to others? YesThank you for allowing us to be a part of your reunion, Simon. We are delighted that everyone had a great time and we truly value your feedback as it helps us to assure that each visit is exceptional. Like most cabins in the area, Heavenly Heights is located in the mountains which is typically the reason for lack of yard activities. We are truly sorry for the slow internet connection. Unfortunately, you are correct about the default speed. In this area there are no other available connections. We hope you will join us again during your next visit to Gatlinburg. Than you for sharing your thoughts.
Verified Guest
Heavenly Heights
We had tv and cable problems sat and Sunday but they were corrected Monday.Had a neighbor across the street at the end of drive who shot fireworks at 3:00am and residue fell on roof. Glad we didn't have house fire or wild fire.Everything else was great. Entire family enjoyed the stay.
Would recommend to others? YesThank you for your honest review, Bob. We are happy to hear the cable issues were taken care of in a timely manner and you were able to enjoy your stay. Fireworks are illegal in Gatlinburg and we sincerely apologize on behalf them. We do have 24/7 staff assistance and are happy to eradicate these types of issues no matter the hour. Please do not hesitate to contact us. Customer satisfaction is very important to us and we strive to ensure that each stay is exceptional. We hope you will consider Elk Springs Resort during your next visit to The Great Smoky Mountains.
