Wine Down - Gatlinburg Cabin
- Property type: Cabin
- Sleeps: 8
- Bedrooms: 3
- Bathrooms: 3.5
- Smoking: Non-smoking
- Beds: King: 3, Sofa Bed: 1
- Check In Time: 3:00 PM
- Check Out Time: 10:00 AM
- No Pets
- Washer Dryer
- Mountain View
- Cable Satellite
- Hot Tub
If you cancel your reservation 15 or more days prior to your arrival date a voucher for a future stay will be issued by host in the amount of the deposit less the reservation fee for use for a future stay within 365 days of the date of cancellation. If you cancel your reservation 14 days or less prior to arrival you will be responsible for the full reservation amount (you will forfeit the full deposit amount and the non-refundable reservation fee, and shall be responsible for the remaining rent amount and all other applicable charges associated with the reservation). Only the Guest named on the Agreement may cancel a reservation and cancellations must be made by phone call to Hosts Office.
Plans can be changed before 14 days prior to the scheduled check in with no penalty. No changes are permitted within 14 days of check in.
Great views outside, could be cleaner inside....
The location of the property is amazing and the views are great. We were disappointed in the cleanliness of the property. The return air vents were filthy, and the wood floors were dirty. We were also surprised at the lack of decent pots and pans for cooking. We are not sure how you can advertise a screened in porch when there is no door on the porch.Would recommend to others? Yes
Thank you for sharing your experience with us, Stuart. We appreciate your feedback, as this helps us to improve. We are sorry to hear you were disappointed with the cleanliness of your cabin. Please do not hesitate to contact us should you find any areas in the cabin that are not up to par. We provide 24/7 guest assistance to ensure any issue can be taken care of quickly. Please don't suffer, call us. We love assisting our guests! We will forward your feedback to our housekeeping supervisor and can assure you, these items will be addressed. We do not advertise a screened in porch at this property. Many of our guests enjoy spending time on the porches in the evenings and it is screened in simply to enhance comfort. We sincerely apologize for any inconvenience experienced and hope you will consider staying with us again in the future.
Very relaxing and enjoyable.Would recommend to others? Yes
It is a pleasure to hear that you enjoyed your recent cabin stay, Mark! You certainly chose a great cabin to unwind and take in the spectacular mountain views. We hope you will make plans to visit us again very soon. Please keep in mind, as repeat visitors you will enjoy 10% off all future bookings!
Breathetaking Wine Down!
Wine Down Cabin was an amazing choice for our first time being in the Smoky Mountains. The view was breathtaking. The cabin was clean, cozy, and comfortable. There were many days we chose to stay indoors and enjoy the comfort and scenery of this amazing cabin. We look forward to returning next year and wining down in the Wine Down Cabin!Would recommend to others? Yes
Thank you for your wonderful review, Venzoria! We are excited to hear you enjoyed your stay. We hope you will consider staying with us again during your next visit to The Great Smoky Mountains.
Beautiful, relaxing, spacious!perfect for a long girls weekend!Would recommend to others? Yes
Thank you for your wonderful 5-Star review, Natalie! We appreciate your kind words and are delighted you enjoyed your visit. We hope you will consider staying with us again during your next visit to Gatlinburg.
The cabin is amazing. However, it was difficult to get a live person on the phone from Elk Springs, when we had issues. Promises were made and not kept. Took from Tuesday morning until Friday evening to get firewood.Would recommend to others? Yes
Thank you for taking the time to share your experience with us, Daniel. We are sorry to hear you did not feel that you received exemplary customer service during your stay. We pride ourselves in providing top notch services and cabins. We do see where most of the communication during the stay was via text messages. We try to respect our guests preferences as some of our guests find this more convenient than calls. We do see where once a phone call was requested, the representative did call you to discuss the issue with the wood. The cabin was checked prior to your arrival and was noted as having an ample amount of firewood remaining. While we do understand some of our guests enjoy using the fireplace more than others, we do ask that you understand this is not something that is kept on site. We order the wood directly from a vendor to ensure the best quality wood we can provide. As was explained, we do need advance notice in order to start this process. We sincerely apologize for the delay, this was entirely due to the vendor's schedule and was simply out of our control. We are happy you enjoyed the cabin and hope you will consider staying with us again in the future.
Wonderful stay at an exceptionally clean, well maintained, and luxurious cabin.Would recommend to others? Yes
Thank you for your wonderful feedback, Gurkaran! We are delighted we exceeded your expectations. We hope you will visit again soon!
Best vacation ever
I will never go to another Cabin unless itâ€™s â€˜Wine Downâ€™. As we were driving up I asked myself is that really the Cabin we rented!!?? Every thing about this cabin is first class. The staff called and checked on us twice. Thank you Elks Spring Resort !!Would recommend to others? Yes
Thank you for your fantastic review, Bradley. We are pleased that Wine Down not only met, but exceeded your expectations! We look forward to your next visit and keep in mind, as repeat customers you will enjoy 10% off all future bookings!
Our trip to Wine Down cabin was a family vacation. The cabin was way beyond our expectations and exactly what we saw in the photos. A big hands down to Rhonda, the cleaning staff for a great job, as the cabin was inpecable. Our family had an amazing and unforgettable time. We had to call the staff on 2 ocassions and they were at the front door within 20 minutes. We will definitely be back!Would recommend to others? Yes
Thank you for your fantastic 5 star review, Maribel! We are delighted that you and your family enjoyed your stay at Wine Down. You certainly chose the perfect cabin to escape from the hustle and bustle of everyday life. We are pleased that our housekeeping and other staff not only met, but exceeded your expectations! We look forward to seeing you again in the future. Please keep in mind, as repeat customers you will enjoy 10% off all future bookings. Hurry back, new memories are waiting to be made!
Ms. McCabe RN
Plenty of room, beautiful and private!Would recommend to others? Yes
Thank you for your fantastic review, Gretchen. We are pleased that you enjoyed your recent stay at Wine Down! We hope you will make plans to visit again very soon!
December Vacation in the Mountains of Gatlingburg
The staff with The Elks Spring Resort were all very helpful in assisting me with booking my cabin. All were very professional. I would like to extend my appreciation to them for excellent service. And the cabin was absolutely beautiful. The mountain view was so breath taking. My family and I will definitely be returning. Thanks to The Elks Spring Resort for a wonderful vacation stay.Would recommend to others? Yes
Thank you for your wonderful review, Mary! We are delighted to hear your stay was exceptional. We appreciate you as our guest and would consider it an honor for you to stay with us again. Please keep in mind, as a returning guest you will enjoy 10% off all future stays. Hurry back, new memories are waiting to be made!