Basswood Lodge - Gatlinburg Cabin
- Property type: Cabin
- Sleeps: 10
- Bedrooms: 3
- Bathrooms: 3
- Smoking: Non-smoking
- Beds: King: 2, Sofa Bed: 1, Bunk: 1
- Check In Time: 3:00 PM
- Check Out Time: 10:00 AM
- No Pets
- Cable Satellite
- Washer Dryer
- Theater Room
- Hot Tub
- Resort Pool
- Near Dollywood
If you cancel your reservation 15 or more days prior to your arrival date a voucher for a future stay will be issued by host in the amount of the deposit less the reservation fee for use for a future stay within 365 days of the date of cancellation. If you cancel your reservation 14 days or less prior to arrival you will be responsible for the full reservation amount (you will forfeit the full deposit amount and the non-refundable reservation fee, and shall be responsible for the remaining rent amount and all other applicable charges associated with the reservation). Only the Guest named on the Agreement may cancel a reservation and cancellations must be made by phone call to Hosts Office.
Plans can be changed before 14 days prior to the scheduled check in with no penalty. No changes are permitted within 14 days of check in.
This weekend was amazing, the cabin was better than I thought. I finally found a cabin that had an actual working theater room. The process to book a cabin was easy and on check in day Elk springs resort actually text me way before my 3 pm check in to tell me my cabin was ready. I will be staying with Elk Springs Resort again.Would recommend to others? Yes
Thank you for the wonderful 5 star review! We are so pleased to hear that you had an amazing stay and were able to enjoy the theater room. We pride ourselves in customer satisfaction and try to make the entire reservation process as easy as possible for you, our valued guest! If your cabin is ready prior to the 3 pm check in time, we are always happy to allow you to check in early, as we know how excited our guests are to begin their vacation. We look forward to having you as a repeat guest in the future. Be sure to mention at the time of booking that you have stayed with us before and you will receive a 10% discount!
Winter Family Vacation
Excellent! The experience exceeded our expectations. Beautiful location and the cabin is in excellent condition. I will highly recommend.Would recommend to others? Yes
Thank you for your fantastic 5 star review! We are pleased that you enjoyed your recent stay at Basswood Lodge. It sounds like you chose the perfect cabin and we hope you had a relaxing visit. We hope you will make plans to visit often. Please keep in mind, as repeat customers you will enjoy 10% off all future bookings. Hurry back, new adventure awaits!
Not our best visit
We stay with Elk Springs a lot. Sometimes 2-3 times a year. This was our worst experience. Bath tub was dirty and had hair in it, fireplace didn't work, TV upstairs only worked on one channel. Someone did come out to try to fix the fireplace, but no luck. Cold weekend and no fire was a bummer. I told the person who called about the tub and tv, but there was no offer to correct it. We usually love Elk Springs, but we were very disappointed this go round.Would recommend to others? Yes
We appreciate your feedback, Bridget. As you know from previous visits, this is not indicative of a usual stay with us. We sincerely apologize that you did not have the best experience possible. Your concerns in regards to the bath tub and TV have been reported to the proper departments. I am sorry that the fireplace created a hindrance for you and it is being addressed. We do hope you will give us another opportunity to show you a true 5 star experience. Please know it was not our intention to disappoint you. Thank you for sharing your thoughts.
Very good Iâ€™m a repeat guest and by far this has been the best experienceWould recommend to others? Yes
Thank you for your kind review, Chikia! We are delighted to hear your stay was exceptional. We appreciate you as our guest and hope you will continue to choose Elk Springs Resort as your lodging choice when visiting The Great Smoky Mountains.
Elk springs does a good job and we started staying at elk sprigs when hemlock hills started getting run down. Unfortunately elk springs may be headed the same wayWould recommend to others? No
We appreciate your honest review, Robert. It is regrettable that you feel this way. Many of our cabins have been upgraded the past 2 years and we take pride in our units. It was never our intention to disappoint you and we thank you for sharing your thoughts.
The cabin is exactly what it looks like on the pictures. The cabin was perfect for 9 people. We will definitely come back to stay again. The only issue was the sofa sleeper mattress was dirty, but overall great stay.Would recommend to others? Yes
Thank you for your kind review, Stephania. We are pleased that you enjoyed your recent visit and we appreciate you bringing the mattress to our attention. I will send this to the proper department to be evaluated. We hope you will join us again during your next trip to The Great Smoky Mountains.
Great for two small families!
We had two families of 4 with children under 5 for a week. The cabin was convenient to arts/craft shops and grocery/restaurants. The theater room was AWESOME! Beds were very comfy, stairs padded and carpeted which made them safer for little feet running up and down. We had almost every kitchen appliance/cookware we needed and plenty of linens to go around.Would recommend to others? Yes
Thank you for your wonderful review, Heather. It wounds like you chose the perfect cabin for your families to relax and enjoy some fun time away! We hope you will consider Elk Springs for your next getaway. Please keep in mind, you will enjoy 10% off all future bookings for being a repeat customer. Hurry back, new memories are waiting to be made!
Fun with Friends
We had a great visit with longtime friends. The house was pretty and furnishings were comfortable. Overall, it was clean, though we did find trash from previous guests in the bunk room and there were some dusty light fixtures. The only other problem we encountered was a lack of 9x13" casserole dish, which I would consider a basic kitchen supply. Two would be even better for a large groups, but we had to get creative to cook dinner. We did notice a lid for that size pan, so maybe it has just gotten broken at some point? Again, we had a great getaway and had to come home long before we were ready! These are just little things I thought you might want to know. Thanks!Would recommend to others? Yes
Thank you for sharing your experience with us, Vanessa. We appreciate your feedback, as it helps us to improve. We are sorry you experienced these issues during your stay. These issues have been forwarded to our housekeeping department and will be addressed. Please do not hesitate to contact us should you discover issues such as these in the future. We provide 24/7 guest assistance to ensure that any need that arises can be handled quickly. Please don't suffer, call us. We love assisting our guests! We sincerely apologize for any inconvenience experienced and hope you will consider staying with us again during your next visit to Gatlinburg.
Escaping to the eclipse
Basswood lodge more than exceeded my expectation. It was a wonderful get away. We brought 7 people from 6 weeks in age to 70 years and everyone had a great experience where we could balance alone and together time while exploring the SmokiesWould recommend to others? Yes
Thank you for your wonderful review Thomas! We are pleased to hear that you enjoyed your cabin stay. Basswood Lodge is definitely a wonderful cabin to relax and create lasting memories together! We truly care about your stay and are so glad you chose to stay with us during such a once in a lifetime experience. We hope you will join us again during your next visit to Gatlinburg.
The Tennessee Waltz-2017
The cabin and location was beautiful and exceeded our expectations. The drive up was a surprise. It was dark already and a little unnerving: unfamiliar twisting road, not especially properly marked in all areas. Would have liked to have had some forewarning about travel time and road condition description.Would recommend to others? Yes
We appreciate your kind review, Anita. It is regrettable that you had issues with the location of Basswood Lodge. In attempt to avoid this problem we send out several emails prior to your arrival with detailed turn by turn driving instructions and an address for GPS. This cabin is located in our main Elk Springs Resort and is very clearly marked. Once in the resort, there are even signs in front of each cabin as well. We are sorry that the travel was an inconvenience and hope that you will consider staying with us again during your next trip to Gatlinburg.